Riding‘times Reviews 

Our son Loves it!

Extremely Disappointing Product Quality and Customer Service — Parents, Beware!

I rarely leave negative reviews, but our experience with Riding Time has been so disappointing that I feel obligated to warn other families considering purchasing one of their bikes.

My son worked incredibly hard all summer, saving his own money to purchase this bike. It was a big investment for him, something he was proud of and excited about. Unfortunately, what should have been a great experience has turned into a frustrating and potentially dangerous situation.

From the very beginning, the brakes were not performing properly. We immediately had concerns about their effectiveness and took the bike to our local bike shop, at our own expense, to have everything inspected and adjusted. The mechanics did their best, but even after their work, the braking performance remained disappointing.

As parents, we were concerned enough that we spent time riding with our son, explaining the bike’s poor braking performance and emphasizing the need to allow extra stopping distance. This should NEVER be necessary on a brand-new bike.

Unfortunately, our concerns became a reality when our son, Zach, was involved in a crash. Thankfully, he wasn’t seriously injured, but the accident left him with injuries and a damaged bike (lots of damaged parts).

We contacted Riding Time, explaining the situation and our concerns about the bike’s safety and overall quality.

Their response? They sent replacement brake components and offered us a $50 coupon toward purchasing additional parts.

Seriously? After selling a bike with questionable braking performance, putting a young rider’s safety at risk, and leaving us with a damaged bike, their solution is to offer a coupon so we can spend MORE money with them?

We subsequently emailed requesting to speak directly with someone to discuss the situation and find a reasonable resolution. We have yet to receive a response. All responses seems to come from a bot..

What makes this even more frustrating is that, after comparing the braking performance with other similar bikes, we remain convinced that something is fundamentally wrong with this product.

We have lost confidence in the bike, and more importantly, in the company standing behind it.

A company selling bikes to young riders should take safety concerns extremely seriously. Sending a few replacement parts and a $50 coupon while ignoring a customer’s request for a proper conversation is simply unacceptable.

My son worked hard to earn the money for this bike. He deserved a quality product that was safe and reliable, backed by a company willing to take responsibility when problems arise.

Instead, he has been left with a damaged bike, a disappointing experience, and parents who no longer trust the product.

I strongly encourage anyone considering purchasing a Riding Time bike, particularly for their children, to think twice.

Based on our experience, I cannot recommend either their product quality or their customer service.

Really good customer service and the quality of the bike was amazing 10/10

Certain parts should just be under warranty

Good first impression of the bike, but customer support needs improvement

I purchased the Riding’times GT54 Pro for my son. It was easy to assemble, feels responsive, and he has enjoyed riding it. He has only covered approximately 10 km so far, so our experience is still limited, but everything seems to be holding up well.

My main concern is customer service and clarity around after-sales support. Email responses have often felt generic or automated, without properly addressing the questions I asked. Genuine customer concerns deserve responses that show the emails have been read carefully.

Finding information about authorized service centres has also been frustrating. I researched and contacted the Aurora warehouse listed on the website, only to be told that it is strictly a third-party shipping facility and cannot provide support or contact information for Riding’times.

I also contacted the Montreal location listed as a test facility. The retailer confirmed that it sells the bikes but is not an authorized service centre. I was also told that customers have brought replacement parts there for installation and have had to pay for labour themselves.

That leaves me unclear about what the advertised two-year warranty actually covers, particularly labour, and where customers can obtain authorized repairs. I would appreciate a clear explanation directly from Riding’times.

The bike shows promise, but the company needs to improve its email communication, explain warranty coverage clearly, and provide accessible contact details for authorized service providers in Canada.

Disclosure: Riding’times offered me a $25 credit for submitting an honest product review. The opinions above reflect my own experience.

Riding Times is not doing good business with me, they are trying to charge me a 50% restock fee for returning an ebike within the 30-day return policy it has on the website. Not only that, they aren't honoring they're return policy of a 20% restock fee. I will NEVER be doing business with Ridingtimes ever again because of this issue.

Excellent and fast checkout

I had an amazing experience with riding times! The customer service team is incredibly friendly, very fast to respond, and went above and beyond to be helpful. everything arrived very well packaged and protected and on time. the bike that i ordered was the GT73 pro and the build quality is amazing one of my favourite things on the bike is the wonderful speedometer/display it gives the bike a very premium feel. so overall i would highly recommend the GT73 pro for any level of rider. amazing product and amazing product.

Delivery was a little long but parts were good and I'm back on my bike ride. Thank you

Good service, Kept me up to date on progress of shipping.

I absolutely love this bike, and my son loves it too! I bought it for him as a birthday gift, and he’s obsessed with it. The performance is excellent. I’ve been riding it for 8 months now, and it’s been super, super smooth—no issues at all. One time I lost the key, and customer service helped me sort it out really quickly. Highly recommend!

I've had a great experience working with Riding’times. The GT73 Pro has been a very interesting e-bike to ride and create content with, especially because of its performance and design.

The communication with the team has also been very good, and Diana has been helpful throughout the collaboration. I'm happy with the opportunity to work with the brand and share my experience with my audience.

We collaborated on content, so this review is based on my personal experience with the product and the team.

The Riding’times GT73 Pro exceeded all my expectations. Review complete in YT SlyDodô, It features a powerful 1000W motor that delivers impressive acceleration and torque. The climbing capability is outstanding, easily handling steep hills with up to a 25° incline angle. The scrambler / dirt-bike aesthetic with its rugged black frame looks incredible in person. The 19-inch off-road tires (70/100-19) paired with the heavy-duty suspension absorb bumps on rough trails and mountain roads smoothly, ensuring great comfort and stability. The seat is spacious enough to carry a passenger comfortably as well. If you are looking for a powerful, stylish, and high-performance e-bike for both daily rides and outdoor adventures, the GT73 Pro is a fantastic choice. Highly recommended!

I bought a GT73 in June, fast delivery, all functioning well.
Unfortunately, in September, the bike faced a malfunction I could not solve by myself, the bike remaining stuck in "P" mode independent of what I tried to do in order to restart the bike; all electrical contacts checked, cleaned, etc.
Asking the support team for help, the entire process ran smooth, fast, clear, in 3 days they confirmed they will send me a new controller to replace the old one. Also clear indication how to proceed to solve my problem.
It functioned, my bike is ready to be used again, problem solved, no malfunction anymore.
I can only congratulate the team, everything they have done was proper managed, fastest way to solve an issue faced by a client positioned so far away (in Romania)!

The team was super attentive and helpful, I recommend them!

- Erick Link

Shipping was great nothing to do but handlebars and front wheel simple as can be got about 1450 miles on it only problem was a flat tire and well I took pedals off only cause I broke them haven't fixed yet and a new pair brake pads do for another run it in some real rough off-road maybe not speed wise but in the bush I keep up with a surron
..

The parts we ordered were not complete upon arrival. There were no instillation instructions. And when I reached out to the company to request help, I never got a reply.