RISCO Group Reviews 

Stay away. Ironically, they are thieves selling home security systems!

You buy a system under certain conditions, then one fine day the decide to change the conditions and slap a subscription fee without it ever being mentioned when you purchase the system. We just received an email to advise us that, if we want to keep using the app, we have to pay an annual fee of €28.

This was never mentioned before - when we bought the system. And there is nothing stopping them raising the subscription price in the future. Changing the goalposts during play is a very dirty way of doing things.

This is a daylight robbery by a company that is supposed the shield us from thieves!

Great team that allways provide the best experience for all my security needs, from sales to the tech department.

We have been using Risco since the very beginning. We use Risco equipment every day !! We have always been very satisfied with their friendly sales team and their excellent technical team. Nothing is too much trouble.

I hate the screen of the app update, it is harder to use. Larger icons would be much easier, if we need to switch the alarm off quickly it would definitely take longer to do. Please consider your users when making changes.

I have been using Risco products for 12 years. I chose them back then because there were no ongoing costs. Now they have decided to shut down their app, blocking access to the products I already paid for unless I agree to an annual fee. In my view, this is outright extortion.

technical support - second to none.

Products are easy to install. I had some questions but the support answered all of them! Overall great process.

As a Security installer I do not recommend trusting this company with personal or billing details. Two years after closing my company and moving interstate they still try and invoice me for services I don't use. After several cancel requests, I have had to report them to my bank.

Alarm keeps going off like all the time, worse alarm ever, stay clear wouldn’t even use if I was given it for free!

Great customer service and technical help.

Good quality & price , tech support team are 1st class & very helpfull.

Worst app ever. can't even log in.. Error Error ... Suddenly it works for a day, then stop for a week... I would have been ashamed to work in such a company. The worst thing is that you can't contact the company to complain or point out shortcomings. No phone numbers, no concrete contact possibility. I have that grade ZERO

Finally, with the outdoor detectors of RISCO, the integrated VUpoint video and the app iRISCO, I got full controll of my home and garden

Excellent instalation of lightsys+
Excellent product, excellent support

I had the best experience with the RISCO's app! It works very good and the Cloud Services allow me to have a total control of my Security System when I'm not at home. I've chosen to integrate the system with the IP Cameras and Wireless Detectors, so that I'm able to distingue a true or a false alarm. I think to have done a GREAT choice!

Most of the time, Risco products are good. I have been a certified installer for 8 years.
Unfortunately, I must advise both businesses and private individuals against purchasing services or alarms from RISCO.

THEIR SUPPORT DOES NOT EXIST. It takes 3-4 months to get a response, and often the answers are completely unrelated to the support case. For example, they almost always ask which country you are connected from.
After answering that question, it takes another 3-4 months to get a response.

Since the fall of 2024, Risco has closed all possibilities for customers to control, program, and customize their alarms.

All installers have been locked out and must contact Risco for new credentials, which takes several months. Many do not even receive a response.
Therefore: DO NOT BUY ANYTHING FROM RISCO. IT CANNOT BE USED FOR ANYTHING OTHER THAN SIMPLE MAGNETIC CONTACTS. THERE IS NO EXISTING SUPPORT.

I have tried to fix error fro over a year it doesn't work- you cant contact the company as the phone number "has an error" appalling company stay away from them.

Had Risco wisdom home system for 14 years.
Only ever had to change batteries & 1 sensor!
Totally reliable & user friendly.
Customer service is brilliant & always solved my issues including recent contact with David. *****
Well done Risco & David!
Highly recommended.

It was the worst alarm system I've ever had. A lot of false alarms and network interface errors. It was installed by authorised Risco installer. On the top of it they now introduced a subscription fee for using the simple app. Without the fee you can't use the system. It is not fair to existing clients who purchased this expensive system based on the fact that usage of the app is free. Stay away from this company. There are plenty of other better companies who provide free cloud access to your system. I personally switched to Hikvision system and couldn't be happier.

Risco is a high-quality and reliable product. I bought it from Maxwell, a very supportive company in Thailand.