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Riverford Organic Farmers Reviews 

20,448
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,464 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fresh, organic, and high-quality produce, noting that it tastes superior to supermarket alternatives and often lasts longer. The delivery service is frequently highlighted as excellent, with many appreciating the promptness, reliability, and environmentally friendly packaging that is often recyclable or compostable. People also find the ordering process straightforward and enjoy the variety of products, including recipe boxes that inspire new cooking ideas. However, some customers also noted issues with delivery times, particularly early morning deliveries in urban areas, which were inconvenient. A few other people also felt that some produce was occasionally underweight or arrived moldy, and there were complaints about unpleasant smelling cool bags being reused.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fresh, organic, and high-quality... See more

Quality

Clients share positive opinions on quality, consistently praising the freshness, organic nature, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting its convenience and efficiency.... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and efficiency. Many... See more

Service

Customers generally report positive experiences with the service, praising its quality, convenience, and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to navigate with lots of options and even meal suggestions, which come as box sets with recipes so you have everything to produce tasty dishes. Delivery is always prompt and goods... See more

Rated 5 out of 5 stars

Lovely produce fresh, organic and seasonal My delivery driver Josh goes above and beyond to make sure everything is right I would recommend Riverford to anyone looking for good quality fruit and... See more

Rated 5 out of 5 stars

Beautiful organic veg which actually taste like they're supposed to, unlike supermarket versions! Got £15 credit for being recommended by a friend (they got £15 credit too) to spend on my second order... See more

Rated 5 out of 5 stars

Great delivery service. Good quality organic produce. Look forward to my fortnightly delivery. Began to cook more as finding recipes to use veg I have not used before e.g. kohlrabi. The vegetables tas... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(20,448)

1,373 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely produce and great service

Lovely produce fresh, organic and seasonal
My delivery driver Josh goes above and beyond to make sure everything is right
I would recommend Riverford to anyone looking for good quality fruit and veg

July 10, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent tasting veggies

Fresh, organic, quality and tasty vegetables, worth the extra pennies. I taste tested against shop bought 'organic' and you can definitely tell the difference. Shops blatantly lie to maximize profits.
One criticism, if veggies ordered do not arrive ( due to poor quality), it would be better if they would make contact so that you can order a replacement rather than receving nothing.
Apart from this, I recommend this company to everyone.

June 27, 2026
Rated 1 out of 5 stars

Either your drivers are underpaid

Either your drivers are underpaid, or they simply don’t care. Every time they come here, they leave the gate wide open, it’s very unsafe, especially im this area we live in. Please make sure your drivers close the gate after leaving the property. Im concerned of this behavior, because they dont do this in other premises. Thank you.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

So frustrating website..

So frustrating website... I've spent over 45mins placing an order and then they asked me to sign in. Unfortunately I had to reset my password and I lost the order!!!
Over £60.... I really can't be bothered to go thru it all again... Sorry River ford you've lost me!!!

July 8, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Kim, thank you for your review and the feedback about the order being lost when you were having difficulty logging in - we appreciate you letting us know.

I apologise for the frustration. We'd love to deliver to you again and hope that we can make the ordering process an easy one. We're also very happy to take your order over the phone if it helps.

Thank you again for your feedback; we're always grateful to hear where things haven't gone smoothly so that we can look into where we can improve.

Rated 5 out of 5 stars

Blown away

Just received my first fruit and veg box from Riverford. Blown away by the quality of the produce! Friendly delivery, eco friendly packaging (even an option to return the cardboard boxes) and generous quantities.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Christmas once a fortnight!

What an excellent find this company was! They're not the cheapest, but you get what you pay for. The fresh fruit and veg they offer varies with the seasons and is top quality.
Receiving a new box of goodies every other Monday is like Christmas, once a fortnight!

June 27, 2026
Rated 5 out of 5 stars

Great delivery service

Great delivery service. Good quality organic produce. Look forward to my fortnightly delivery. Began to cook more as finding recipes to use veg I have not used before e.g. kohlrabi. The vegetables taste so good 😋

June 28, 2026
Rated 5 out of 5 stars

Loving my Riverford boxes

Delivery updates are really efficient . Produce so fresh and really making me think outside the box with my recipes .
Loving my Riverford experience so glad I signed up

June 27, 2026
Rated 5 out of 5 stars

Excellent quality produce

Excellent quality produce, good service, easy to amend or pause deliveries using the app! Would highly recommend for others to give it a try if they haven't already.

June 27, 2026
Rated 5 out of 5 stars

I have been with Riverfords for about 2…

I have been with Riverfords for about 2 + yrs and the veg, fruit, meat and dairy have been fabulous. The fruit and veg arrive fresh and nothing like the ones in supermarkets. The meat is tasty and so is the dairy. If you have a problem they are quick to rectify it on live chat, The lady who delivers it is so friendly! I will never go back to supermarket goods.

July 5, 2026
Unprompted review
Rated 4 out of 5 stars

Good service from Riverford

One item wasn’t available and one item substituted with a completely different vegetable but I was refunded for both.
Very quick response to my query and was notified about the missing item
before my delivery.
Delivery to my designated place is early morning and I’m pleased they take boxes etc back to be used or recycled.

June 30, 2026
Rated 1 out of 5 stars

Was sold as being farm fresh

Was sold as being farm fresh, however cucumbers spongy, and tomatoes were wrinkly, i did reach out, and gave feedback when i cencelled, however no response, shame the quality did not match the sales pitch at point of sale.

June 30, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hello Phil,

Thank you for taking the time to share your experience with us. We're very sorry to hear that some of your produce arrived in poor condition and understand how disappointing this must have been.

We also apologise that you have not yet received a response from us. While our team works hard to respond as quickly as possible, we would normally expect to reply within three working days.

If you still have yet to receive a response from us, please get in touch with our Customer Support Team; we'll be happy to investigate this matter further and ensure you are appropriately reimbursed for any produce that was not usable.

Thank you for bringing this to our attention. We hope to resolve this for you as soon as possible and look forward to hearing from you.

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