riversidepayments.com Reviews 

This company is a huge SCAM!! We got their equipment and they haven’t worked a single day. Every
Morning I’ve had to be on the phone with IT for an HOUR AND A HALF for the last 5business days to make the machines work and to get the money in our bank. AVOID THIS COMPANY

WARNING TO SMALL BUSINESS OWNERS — RIVERSIDE PAYMENTS!

I strongly advise every small-business owner to think twice before signing anything with Riverside Payments. Our experience has been extremely disappointing, financially damaging, and, in my opinion, completely misleading.

We were promised FREE equipment, only to discover that we are actually paying approximately $200 per month in leasing fees. That’s $9,600 over four years for equipment we were told was free!

We were also told that approximately $400-something would be deducted monthly and that we would receive reimbursements based on our sales. We have not received the reimbursements we were promised.

What makes matters worse is that it’s not just Riverside Payments taking money. There is also an equipment-leasing company and another third-party processing company collecting fees. Instead of one predictable monthly payment, we have multiple companies withdrawing money from our business bank account.

As a small business already struggling with rent, payroll, utilities, and operating expenses, these unexpected charges are putting tremendous financial pressure on us.

I’ve contacted their representatives several times, but either someone is sick, unavailable, or simply doesn’t respond. I have messages documenting these conversations and my attempts to resolve the situation.

Now we’re stuck in a FOUR-YEAR CONTRACT that we never would have agreed to had the actual costs been clearly explained.

I also urge Clover to reconsider working with Riverside Payments and to investigate how these agreements are being presented to small-business owners.

I feel completely misled and taken advantage of. I would never recommend Riverside Payments based on our experience.

At this point, I’m desperately looking for a way out of this contract. If anyone knows a payment-processing company willing to buy out our Riverside Payments contract and equipment lease, please contact me. I’m willing to switch companies to get out of this situation.

Small-business owners deserve honesty and transparency, not unexpected charges and years of financial obligations they never understood they were signing up for.

They scammed us... we were a customer with them for over 10 years. Same thing happened when we first signed but I thought since we were a customer and just resigning our current contract we were doing so, but they increased our devices from 1 to 6 and our device rental costs from $200 to $600 without asking us. They promised 2.13% but are charging us around 4.5%

They lied about their capabilities, and the sales rep scammed over the contract period and cancelation fees.
Now I'm stuck paying 300$ a month for a system I can't use.

Here's an update to my review of 9/1/26. Riverside Payments called me back on 9/2/26 and told me that there was a misunderstanding with the rep that I spoke with on 9/1/26. The amount that I owed them for cancelling my contract early is actually $695 not $200. Even though they could not provide me with the "integrated processing service" that they promised me, I am still on the hook for their cancellation fee. This is a total scam and they should be ashamed.

Very disappointed in this company. They came to my business offering to lower credit card processing fees. They said that their merchant service program would integrate with my company's service program. I asked several times if they were sure it would be compatable and even showed them paperwork from my service program stating that other providers cannot integrate with their system. They assured me that they could do it. After all the paperwork was signed and they wasted hours of my time with PCI compliance lists and other miscellaneous things, they told me that they can't integrate with my service program after all. But that I can use a stand alone program to process my credit cards and then manually enter the data into my service program. I told them that was unacceptable and that is not what I agreed to when I signed the contract. They said they would cancel my enrollment. A few weeks later, I received a call from their Senior Merchant Specialist telling me that I owed them a cancellation fee for terminating my contract early. So, they expect me to pay a fee to cancel a service that I never used and that couldn't provide for me what was promised. That is utter BS! But instead of arguing with them, I gave them their $200 and decided that I share my story with every local business owner that I know so they can protect themselves from this shady company.

If i could give a negative review I would.
This company has held funds after we have given them all the documents that were asked for by them.
This company is a scam. Trying to get out of the contract since we started in March and they keep telling me to do another month and will do a rate review and not followed through.
Do not sign up with them if a rep comes into your business tell them to leave!

TRUST ME YOU WILL REGRET DOING BUSINESS WITH THEM. READ YOUR CONTRACT!!! THE SALEMAN WILL LIE, AND YOU WILL SIGN A DIFFERENT CONTRACT, NOT THINKING THEY WOULD LIE. BE AWARE OF EQUIPMENT FEES AND CONTRACTS, THEY DO NOT TELL YOU ABOUT. ITS HIDDEN IN THE CONTRACT. BEWARE!!!!!!!!!

I simply cannot say enough bad about this outfit. The worst.

They’ve been operating for 9 years here in Nevada under a ‘Permanently revoked’ corporate charter. They don’t pay taxes or licensing fees in Nevada, yet they like to extract processing fees from our local businesses. They surcharge PIN DEBIT (violating the federal Durbin amendment act) to increase their residuals, and they’re currently facing a judgment for a breach of contract. They also tried to setup a shell company in the heart of downtown Summerlin, and sign retail merchants to voidable processing contracts. All facts, no exaggerations.

They were harassing me in webinars, on the phone and in emails with extreme disrespect. They refused to pay me. I had my people run the corporations financials as well as their employees. They only hire snitches, the corporation and all its employees were exploiters and got caught exploiting my kids, my dead grandmother and myself as well as other people. The sickest way to make a side hustle if you ask me. I guess they don't understand due to lack of education and common sense their are massive consequences to violating my supreme court gag order. LOSERS also sent snitch hitmen directly to my house to try and kill me. I have seized their LLC and this company will no longer exist. The sad part of this is I didn't even work there a week. I literally got to finish the training videos and they were already plotting to kill me. They shoulda realized I have been dealing with the same filthy trash tactics from dumb snitches for over 40 years. I'm sure they are enjoying those dog cages they are getting thrown in due to violating my GAG ORDER! Unprofessional waste of space lazy users don't seem to realize exploiting has been a government trick for hundreds of years that always leads to a dog cage when you don't have a legal right to exploit. I just have a gag order to protect me and my family from trash like that. Even though I have a legal right to exploit I still don't do it because I knew it was a trick since childhood. Have the day you deserve SCUM!

Riverside Payments is a SCAM. They will lie to you in person and misrepresent the terms of the contract to lock you into a 4-year contract with hidden fees. It's baffling that they are still around and haven't been shut down by the proper authorities.

Big liars, stay away!!!
Check Google reviews,reddit and etc. before even think about signing!

total idiots, sales people use all sorts of lies to try and get you to sign up.

SCAM, STAY FAR AWAY!!!!

Terrible customer service! They lied to me about my pricing and are still holding me to the contract. Then
I get bombarded with emails/phone calls from Sara Ledbetter. She is the senior account specialist. She didnt help at all.

Don't use Riverside Payments. The owners clearly understand how their employees are treating customers and they do not care. I sent one of the owners an email and he never responded

I would not give any stars if that was possible! I was told all I would have to pay a month was 379.00 a would save money every month Lies I told them I didn’t want a contract and was assured I could cancel . Called today to cancel and was told about the 48 months to pay for Clover machine non cancellation contract. It will cost fifteen thousand dollars to get out of this . I also told them we are looking to sell our business and would be this next year. I would like to know how to get out of this nightmare! This is costing way more than what I was paying before. Tried to call today the Lyla that set us up and no answer not even a voicemail. They must set you up and then block you. I would love to get a lawyer . Please make sure you don’t sign anything without reading with your lawyer. DO NOT use this company!!!!

In August 2022 my business partner at the time initiated contact with Riverside Payments regarding leasing a Mini Clover for a POS. She was the person that held the relationship with Riverside Payments until she left the business in January of 2025. In May of 2024 the Mini Clover POS Device was shutting down intermittently. As my business partner had informed me that she was leaving the business I initiated conversations with Riverside Payments regarding the issue of the device. After a call with Technical support in May, 2024 they determined it was necessary to replace the Mini Clover. I spoke with several Representatives over the course of the next 8 months that it took to finally receive a replacement Mini Clover. In those eight months I continued to pay for the device. Also in those eight months I was unable to process credit card payments intermittently losing profits in sales. During those eight months and several phone calls to Riverside Payments, not one Representative informed me that they could assist in connecting back up equipment. Only very recently was I informed of this. I filed a claim which was useless. The Representative that is responsible for my ticket is one of the same Representatives that I spoke with between May and December of 2024 that ensured and promised twice a replacement device was to be overnighted This is a conflict of interest as this Representative is part of the issues. I have requested my ticket be taken over by a Supervisor and that I am requesting to file a grievance but she only responded with a claim for me to buy out the lease and back payment on the device. I have not used the device since July 1st. They have not requested any of the equipment be returned. I will be dissolving my business by October 31st 2025. I sent a certified, notarized letter of intent (at their request) but they stated it is not acceptable to release me from the lease.

I’m a new small business owner trying to get my car dealership off the ground, and signing up with Riverside Payments was the biggest mistake I could’ve made. From the very beginning, they failed to provide me with all the necessary equipment. Once everything finally arrived, the real nightmare started.

Despite asking multiple times — over ten times before signing up — whether there would be any fees, I was repeatedly assured there were none. That turned out to be a lie. I was shocked to discover I was being charged over $600 a month as an "equipment fee." When I started asking questions and pushing back, they retaliated by placing a hold on over $30,000 of my processing, claiming it was under review for “risk/fraud.” The only fraud happening here is them.

I’ve poured everything I have into this dealership, and now I'm on the verge of losing it all because of Riverside Payments. To make matters worse, I was later told my account was closed and that I needed to deal with some other company I’ve never even heard of — which, after looking them up, somehow has even worse reviews than Riverside.

What’s more disturbing is that every decent employee I spoke with during this ordeal is no longer there. A few even told me privately to stay far away from Riverside and that they were fired just for "asking too many questions."

This company is toxic. Avoid at all costs.

Opening a small business in today's economy is hard enough without companies such as Riverside using the deceptive tactics, they used on me to get me to change my processing to them. They utilized PB Payments to provide lie after lie, use high pressure sales tactics and even a "guarantee of savings" to get me to sign up with them. I was told "get as much equipment as you want it doesn't cost anything" I was told $499 would be my approximate processing per month, not the cost of equipment per month. They "guaranteed" I would pay 1.48% - 3.99%. They charged 4.36%, 6.5%, 8.15%, 4.63%, 5.32% and 6.8%. I could not get help from anyone at either company as they could not figure out what was wrong. The withdrawals from my account were enormous. $620 for equipment monthly $150 for clover charges monthly, (neither of which I was told about) then the enormous processing charges on top of that. This is astronomical to a new business trying to make it. I requested cancellation (based on their guarantee and I was not being charged what was in the guarantee) in August before they put me out of business.

What a nightmare, I called RIVERSIDE to cancel they sent me to PB PAYMENTS, and back and forth, back and forth with no accountability. Each company said the other had to take care of it. I completely stopped processing with them in November and went directly through Clover. Meanwhile I am still being billed $16,000 for the lease they said they would pay off if I did not save money. with processing through Riverside.

I had an attorney intervene and they went so far as to say I "toggled off" the cash discount program so I broke the guarantee. Why would anyone turn something off that would save them money?

I even contacted the owner of Riverside Payments and all he did was send me back to PB Payments who said they upheld their end of guarantee. I asked how, she said they fixed the processing charges, I asked when? She said it was January of 2025, two months after I went to another company.

I would NEVER recommend this company or Pb Payments to anyone. The salesman (one of my customers) even quit working there due to the way they lied to customers to get them to sign up.

They clearly only care about their commissions and bottom line to deceive people like this.

I, too, was lied to. I was told there were no monthly fees and that we did not need any equipment as we could process the card the same way we were currently doing it. Then, a few weeks later, credit card terminals showed up, and a $309.00 bill was charged to our checking account for the equipment lease. I was also told I could cancel at any time. I was also told I would only be charged a set rate of 1.76%. NONE OF THIS IS TRUE. My wife and I both were told by the sales rep as well as a manager back at their headquarters OVER THE PHONE ON TWO DIFFERENT OCCASIONS BEFORE SIGNING UP THAT THERE was not any MONTHLY FEES PERIOD and we could cancel at any time. Then we signed up, and a box of equipment showed up that we also said we did not need as we process all credit cards through our computer. They told us we would process cards the same way with their company.
We have called for three weeks to request our money back and cancel the program. They have yet to cancel and have had four managers call to talk us into staying with them. NOW, WE WERE TOLD WE CAN'T CANCEL FOR 48 MONTHS AND THAT WE WILL BE BILLED EVERY MONTH FOR THE LEASE.
PLEASE DO NOT DO BUSINESS WITH THESE LIARS, AND DO NOT GO TO WORK FOR THEM. I read many reviews from former employees who were lied to and unaware of the SHADY PRACTICES.

After reading all the reviews, my attorney and I plan to start a CLASS ACTION LAWSUIT AGAINST THEM.
IF YOU WISH TO JOIN US, KEEP AN EYE OUT ON THIS PAGE FOR INFO ON HOW TO JOIN IN.

Hey everyone, I wanted to share my recent experience with Horizon Payments, which is now operating under the name Riverside Payments, to warn others about their deceptive practices. I believe they're using this new name to cover their tracks, as they've been involved in shady dealings before. Here’s what happened to me:

My Experience:
Misleading Contract Terms: I was contacted by sales representatives from Riverside Payments, who assured me that their contract was cancelable at any time. However, after signing, I discovered that the contract is non-cancelable and involves a leasing agreement with a third party called Cascade. This was completely different from what they told me.

Recorded Evidence: I have a recorded phone call with one of their sales reps, Shalena Reynolds, in virginia where she confirms the contract is cancelable, which turned out to be a blatant lie. It’s clear that I was deliberately misled.

Operating Under a New Name: I discovered that Horizon Payments has a history of unfair practices and has even been sued by the CFPB (Consumer Financial Protection Bureau) in the past. It seems they’ve changed their name to Riverside Payments to avoid further scrutiny and continue their deceptive business practices.

Let’s make sure others don’t fall victim to this company’s tactics. Share this post to spread the word, and if you’ve had a similar experience with them, please share your story below.

Stay safe, everyone! 💪