Recently visited the Rixo store in Bicester Village - my first time in a proper Rixo store. So impressed by the range of beautiful things - I wanted everything! But I settled on a coat - a big thank y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I enjoy buying from Rixo very much. The process is seamless from ordering to getting the package. And then it's a pure treat, a work of art that's very beautiful and versatile. The suede Lainey jack... See more
Company replied
Everything about Rixo is flattering. Best quality, flowing fabric and structure! Vintage, bohemian and chic! I got one of heeled sandals! Oh wow amazing fit! Customer service is supporting and informa... See more
Company replied
Amazing online shopping experience. Beautifully images on website with plenty of product & sizing info. Had to get in touch with Rixo customer service about stock query. They got back to me pretty qui... See more
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Company details
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Gorgeous bracelet really well-made very…
Gorgeous bracelet really well-made very sturdy not too flimsy buy from this company again
October 25, 2026
Reply from RIXO
Dear Sarah,
Thank you so much for taking the time to leave us a review. It's so lovely to hear you’re happy with your new Ivanna bracelet and the quality! We hope you love wearing it for many years to come.
Kindest,
RIXO
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Excellent customer service
I made a mistake in my order and Mollie in Customer Service was very helpful. My issue was resolved promptly and effortlessly! Much appreciated.
November 4, 2026
Unprompted review
Reply from RIXO
Dear Elizabeth,
Thank you so much for your review. So lovely to hear Mollie was able to help and get everything sorted so quickly! We’ll be sure to pass your kind words on to her. Thank you for taking the time to share your experience!
Kindest,
RIXO
Great staff in Rixo Bicester
Recently visited the Rixo store in Bicester Village - my first time in a proper Rixo store. So impressed by the range of beautiful things - I wanted everything! But I settled on a coat - a big thank you to the very kind and helpful Lydia who ordered my size and arranged delivery to Ireland for me. What could have been a disappointing outing was transformed by her persistence in tracking it down and sorting it. She's a real asset!
October 30, 2026
Unprompted review
Reply from RIXO
Dear Teresa,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you enjoyed your first visit to our Bicester Village store and that we were able to track down the coat for you!!
We’ll be sure to pass your kind words on to Lydia, who will be so pleased to hear them. We hope you love wearing your new coat this season and look forward to welcoming you back again soon!
Kindest,
RIXO
Very personalised Customer Service Support
Very personalised attention from Mollie at Rixo cutomer service. She has been so helpful with a delayed delivery issue which had to be returned to Rixo. Really professional & understanding about the logistics of the issue.
October 22, 2026
Unprompted review
Reply from RIXO
Dear Mary,
Thank you for your lovely review! We’re so glad Mollie was able to support you through the delivery issue and make the process as straightforward as possible. We’ll be sure to pass your kind words on to her!
Kindest,
RIXO
I absolutely love RIXO
I absolutely love RIXO! The clothing is beautiful, unique and effortlessly stylish, and the quality never disappoints. But what really sets them apart is their incredible customer service. The team are so helpful, attentive and genuinely lovely to deal with. It’s such a pleasure buying from a brand that gets everything right. I couldn’t recommend RIXO more! ❤️
November 3, 2026
Unprompted review
Reply from RIXO
Dear Jane,
Thank you so much for your review. This is so lovely to hear! We’re delighted you love our collections and continue to enjoy the quality and individuality of our pieces. It means just as much to hear such kind words about our Customer Care team. We really appreciate your support and recommendation!
Kindest,
RIXO
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Never has any stock
I'm bombarded with Instagram adverts for your beautiful tops, but every time I try to buy one, it's out of stock. The latest was a Christmas lace cream top only available to pre-order from January. I don't know what your buyers are doing, or why you spend so much on advertising products that aren't available. Come on, guys, sort it out. You've got someone here wanting to spend money with you and you've got no bloody stock.
November 3, 2026
Unprompted review
Reply from RIXO
Dear George,
Thank you so much for taking the time to leave us a review.
We’re really sorry for the frustration and completely understand how disappointing it must be to repeatedly see pieces you love advertised, only to find they’re out of stock or only available to pre-order. We appreciate that this can be especially frustrating when you’re ready to purchase and want to receive your pieces sooner.
As a small, independently run business, managing stock across our collections is something we’re continually working to improve. Some of our pieces are produced in limited quantities, and while pre-orders allow us to offer styles that have sold through, we understand this isn't always the ideal option when you're hoping to buy something straight away.
Your feedback around the availability of advertised products is really valuable, and we’ll be sure to share it with our buying and marketing teams. We’re genuinely grateful that you want to shop with us, and we’ll be sure to take your feedback on board when planning future releases and advertising.
Kindest,
RIXO
Reply from RIXO
Dear Angela,
Thank you for your review!
We believe there may be some confusion regarding your order. Order #918695 is currently on pre-order, which is why it hasn’t yet been dispatched.
The pre-order status and estimated shipping date is clearly noted on our website and also included in your order confirmation email, which we’ve just resent to you for reference.
We completely understand that you’re looking forward to receiving your Milly coat (it's one of our staple favourites!) and hope this helps clarifies the situation.
As the order is still within its stated pre-order timeframe, we hope you’ll consider updating your review to reflect this.
Kindest,
RIXO
Its more about delivery times
Its more about delivery times. But the dresses are beautiful
October 25, 2026
Reply from RIXO
Dear Linda,
Thank you so much for your review! Our international delivery timeframe to Singapore is 6 business days, and we can see that your order was successfully delivered within this timeframe. We hope you’re loving your new pieces; the Sofiya and Marlice dresses are both gorgeous choices!
Kindest,
RIXO
Had the most amazing experience at the…
Had the most amazing experience at the Westbourne Grove store this afternoon. Sophie helped me find a gorgeous wedding dress (there were several that looked amazing). I will definitely be back to shop here. Thank you, Rixo and Sophie!
October 31, 2026
Unprompted review
Reply from RIXO
Dear Cristine,
Thank you so much for taking the time to leave us a review. It's so amazing to hear you had such a wonderful experience at Westbourne Grove! We’re delighted Sophie helped you find a gorgeous wedding dress, although we can imagine it was a tough choice with so many beautiful options. We’ll be sure to pass your lovely feedback on to Sophie, and we can’t wait to welcome you back in store!
Kindest,
RIXO
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Excellent customer service
I had some concerns about sizing so I sent a letter to customer service. I could not believe it when they got back to me the very next day. Customer service was so helpful, what a wonderful company with the most gorgeous dresses and more. Thank you for all your help.
October 24, 2026
Unprompted review
Reply from RIXO
Dear Anne,
Thank you so much for taking the time to leave us a review.
We're so glad to hear that our Customer Care team could help with your sizing queries and get back to you so quickly! We really appreciate you taking the time to share such kind words about your experience.
Kindest,
RIXO
Rixo advice both customer and stores is…
Rixo advice both customer and stores is the best! Always willing to help and sort out any issues of which there very, very few! Usually just sourcing a sold out dress in my size
October 27, 2026
Unprompted review
Reply from RIXO
Thank you so much for your review. We’re so glad to hear both our Customer Care and store teams have been able to help whenever needed, especially when it comes to tracking down those hard-to-find sold-out pieces. Thank you so much for your continued support!
Kindest,
RIXO
Very grateful for the personal and…
Very grateful for the personal and effective customer service from Rixo. This is one of the reasons I continually shop there.
October 30, 2026
Unprompted review
Reply from RIXO
Dear Jane,
Thank you for your lovely review! It means so much to hear that our Customer Care team continues to make your experience with RIXO a positive one. We really appreciate your continued support and look forward to helping you again soon!
Kindest,
RIXO
Marylebone High St - Maddie and Katherine
I went to the store on Marylebone High Street and was assisted by Maddie and Katherine to find a dress for a wedding in Hong Kong. They could not have been more helpful or attentive. I have worked in retail myself and the energy and care they provided to all of the customers in the store could not have been better. 10/10
October 22, 2026
Unprompted review
Reply from RIXO
Dear Jennifer,
Thank you so much for your lovely review! We’re delighted Maddie and Katherine made your visit to Marylebone so special and helped you find the perfect dress for the wedding in Hong Kong. It means a lot to hear such kind words about the care and attention they gave to everyone in store. We’ll be sure to pass your feedback on to them!
Kindest,
RIXO
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I’ll be shopping here again!
Cute styles, quality clothing, and great customer service!
October 5, 2026
Unprompted review
Reply from RIXO
Dear Astro,
Thank you so much for taking the time share your review and feedback, we truly appreciate the support and can't wait to welcome you back soon!
Kindest,
RIXO
My pre-order came earlier than expected…
My pre-order came earlier than expected and the item is beautiful! Everything I hoped for and love wearing it every chance I get since it arrived!
October 22, 2026
Unprompted review
Reply from RIXO
Dear Alix,
Thank you for taking the time to leave us a review. So lovely to hear your pre-order arrived earlier than expected and that the piece is everything you hoped for! We're so glad to hear that you’re getting so much wear out of it already! We hope you continue to love wearing it for many seasons to come.
Kindest,
RIXO
Really great experience
Really great experience
Aysha the stylist was fantastic and great! Made us feel welcome and did an amazing job
October 25, 2026
Unprompted review
Reply from RIXO
Dear Hjenny,
Thank you so much for your review. It’s so lovely to hear Aysha made your visit such a great experience. We’re glad you felt so welcome and well looked after. We’ll be sure to pass your lovely feedback on to Aysha, and we look forward to welcoming you back in store soon!
Kindest,
RIXO
I ordered an expensive jacket £395…
I ordered an expensive jacket £395 which is alot of money for me and paid for next day delivery and the item was low in stock.
My jacket arrived the next day and when I opened the box I saw straight away the size was wrong before I even took the jacket out of box. I ordered an Xs and was sent an Xl.
I went to call Rixo immediately but how ever there was no phone number and had to contact them only by email, which is so frustrating. After emailing I received a response with a return QR code to send jacket back to them and if I needed to re order then they would let me have free shipping. I was mortified they left this problem with me and still had my £395 I now have to go to a post office return the jacket and wait upto 14 days for my monies back.
I cannot afford to buy a new one until I have my monies back and then by the time they refund me they will be out of stock. I don’t think this is good customer service at all.
So dissatisfied with Rixo not good enough sorry.
October 23, 2026
Unprompted review
Reply from RIXO
Dear Joanne,
We’re so sorry for the inconvenience caused and completely understand your disappointment. We know how frustrating it must have been to receive the wrong size, particularly after paying for next-day delivery and with the jacket being low in stock.
We also appreciate how difficult it is to have your money tied up while waiting for a refund before you can place another order. This isn’t the experience we want for our customers, and we’re truly sorry we’ve let you down.
As a small, independently run business with no outside investment, developing and improving our processes is something we take seriously, although implementing new solutions does take time. At the moment, we’re unable to facilitate direct exchanges or replacements for incorrect items, which means the only option is to return the item and place a new order. We completely understand that this isn’t an adequate solution in circumstances like yours, particularly when stock is limited, and we’re actively working towards a better process for these situations.
Thank you for taking the time to share your honest feedback. We really do take it on board, and we’re sorry that we couldn’t make this experience easier for you. We truly hope this doesn’t deter you from shopping with us again in the future and we'll be sure to get your order returned and processed as quickly as possible!
Kindest,
RIXO
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Unique collections
Love their collection and because they only do limited drops, you always have a very unique piece of clothing.
They also have great costumer service, very helpful and very quick response!
October 21, 2026
Unprompted review
Reply from RIXO
Dear Inger,
Thank you so much for taking the time to leave us a review. We’re so happy to hear that you love our collections and enjoy finding unique pieces to treasure. It also means so much to know you’ve had such a positive experience with our customer care team. Thank you for your support and for being part of the RIXO community!
Kindest,
RIXO
Delia was extremely helpful
Delia was extremely helpful, knowledgeable and positive - I wasn’t planning to buy a dress today but came away with something I absolutely love. Thank you!
October 21, 2026
Unprompted review
Reply from RIXO
Dear Serena,
Thank for your review. So lovely to hear Delia made your visit such a positive one! It sounds like you found a special dress you weren’t even looking for. We’ll be sure to pass your lovely feedback on to Delia, and we hope you love wearing your new piece!
Kindest,
RIXO
Hands down the best customer service!!
Hands down the best customer service support !!! Professional ,yet so personable ! Naomi particularly was utterly fabulous ,regarding a refund and then another repurchase ! It felt effortless ! ThankYou and will definitely return as a future client !
October 21, 2026
Unprompted review
Reply from RIXO
Dear Dya,
Thank you so much for taking the time to leave us a review, we really appreciate it! We’re delighted Naomi made the refund and repurchase process feel so effortless. We’ll be sure to pass your kind words on to her. Thank you for your support, and we look forward to welcoming you back soon!
Kindest,
RIXO
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