Roastar Reviews 

While I was ultimately able to get the information I needed to submit my order, communication with my new rep was challenging. It took more than 20 emails to get all of the essential information, including pricing and fees, before I had a solid quote. I found myself project managing the rep, which was frustrating. Communication aside, Roastar produces quality packaging and my clients have always been thrilled with the final product.

Quick proofs, timely delivery. Good quality!

Great company to deal with - excellent customer service and good quality products.

Amanda was great and very responsive.

Working with Anna has been amazing thank you

Roaster is an amazing company to work with. The design process is easy to use.

Great product, better service, very accessible, very willing to help. But you will pay for it - the only downside, shipping is very expensive (I paid $40 for standard shipping on 4 rolls of labels)

Great service and product. Just wish I would have known to request labels in rolls of 250 of less, a single roll of 2500 does not fit in my dispenser. Will order again this is a minor issue.

The quality of customer service that I have received from Roastar is outstanding — especially from my customer service rep, Amanda Davison. These guys are fast and friendly to deal with and produce outstanding work.

Katrina was incredibly helpful from the very first chat on the Roastar web site. She quickly got me the information I needed and then was readily available every step of the way to our beautiful printed coffee tins! The team turned around the proofs swiftly and helped me make the changes that I needed too.

Ordered Colored Logoed Tin Tie bags. Had a slight issue that was taken care of quickly and very professionally. Shout out to Katrina! The color on the bags are vibrant and crisp. Would recommend Roastar to anyone looking for customizable bags

Great customer service with prompt timing for all orders.

Katrina and the production team really went above and beyond when we were in a pinch for our bags. They made sure we got them on time and communicated super well throughout the entire process. We appreciate the crew at Roastar!

Adrienne was awesome with answering all questions!
The sample proof arrived and we love it.
My team used Adobe Illustrator to have the artwork file ready for press.
We are currently waiting for the order to be printed and shipped.

Ana has always been so helpful and delightful to work with.

We just had a client cafe announce a grand opening and we hadn't ordered the bags. Ana and the team went out of their way to make sure we had bags on the shelves.

Roastar has great customer service - our service rep, Katrina, is always helpful and insightful whenever we set up a new order. Roastar has seen a different face of our company many times over the last 20 years as preferences and customers change with trends. They've helped us through the art submission process many times.

We mostly love Roastar because they treat us so well no matter how small our orders might be compared to the big corporate companies. They offer high-quality bags in low quantities that make sense for our business model so that we can continue operating without sinking all of our funds into paper goods that sit in storage.

On top of that, our customers adore the designs our local illustrator paints, and they often comment on how cool the art direction is. We're so thankful Roastar works with raster graphics with the same attention to detail as vector graphics, so that our local illustrator's work can continue to be the face of our roasts. We're hoping for another 20 years in the coffee business with packaging from Roastar!

Ashley K. and Ashley T. were extremely helpful and accommodating throughout the entire process. This was our first time working with Roastar, and the experience was seamless from start to finish. As a state institution, our order came with some unique requirements, and they handled everything efficiently and made the process easy. We had a great experience and look forward to working with Roastar again.