Robert Cooper and Co Reviews 

Robert cooper are as much use as a chocolate teapot - don’t waste your time. Overpriced, inefficient and useless ! Maybe try Coopers for a real professional service….

Absolutely excellent.
Clarke , Millie & Sherry were superb to deal with.
Always communicated with us with genuine updates.
I would highly recommend

A huge thank you to Riean and Sherry for their hard work in selling my house. A seamless transaction due to their professionalism, local knowledge and understanding of required timelines. I would highly recommend them.

I cannot recommend Robert Cooper highly enough.

This is now the third property I have sold through them over the years, and every single experience has been excellent. Their professionalism, communication and commitment have always been first class.

A special thank you to Clark and especially Sherry, who was my Sales Progressor. This was an incredibly difficult sale and onward purchase, with numerous delays and issues outside of Robert Cooper’s control. Throughout the entire process, Sherry went above and beyond to keep the transaction moving, constantly communicating with all parties and doing everything she could to get us over the line. Her dedication, persistence and professionalism were outstanding.

Unfortunately, there were significant delays caused elsewhere during the conveyancing process, but Robert Cooper never stopped pushing for progress and keeping everyone informed. Their support made a genuinely stressful situation much more manageable.

Thank you to Clark, Sherry and the whole team at Robert Cooper for another fantastic experience. I wouldn’t hesitate to use them again or recommend them to anyone looking to buy or sell a property.

Pathetic company ,they lie to get the sale or deal done and they will say all sort of lies to just get you to sign and later when they don’t deliver on their promise and you dispute they’re gonna slap you with a large bill and keep throwing the terms and conditions at you, worst company, I have ever dealt with even contacting or escalating to the managing director was useless. speaks the same deceptive language as the staff

I have rented out my property in East Towers, Pinner with Robert Cooper and my experience has been very positive. They found excellent, long term tenants and have also managed the property extremely well. I feel in good hands with Robert Cooper, the team are great with great communication and I would highly recommend them for anyone looking to rent out their property.

Absolutely had an amazing experience with Robert Coopers from start - completion!
They were recommended to us very highly from a couple of friends/relatives…
We sold a property through them and the sales team were amazing and made the process totally stress deee as possible!
My daughter and son in law are now in the process of buying their first property and again first class service!
Thankyou to all the Team

Excellent service and support from the sales team. Thank you for making our experience a great one!

I recently had an excellent experience with Robert Cooper & Co Estate Agents and couldn’t be happier with the service I received.

From start to finish, the team was professional, responsive, and genuinely committed to helping me through every step of the process.

A well deserved 5 stars

Great experience with dealing with the team at Robert Cooper during our lettings experience.

Super helpful, proactive, and a pleasure to deal with!

The whole team made me feel so welcome when I popped in to the office to discuss a property. They were knowledgeable about the market and nothing was too much trouble. I would definitely recommend them to my friends and family. Thank you all for being so helpful.

We have had a terrible experience with this estate agent. We employed the services of the South Ruislip branch to act as property management agents when we let our apartment for a 1 year tenancy. We were living in another city for the duration, and paid for Robert Cooper's Full Management service. We recommend reading through the below summary of our experience with them to help you decide whether this is a company you want to deal with or not:

- At the end of tenancy, they advise tenants to return property keys by dropping them through their branch's letterbox out of hours.
- They do not instruct tenants to not mark the keys with the associated property address.
- There is no security box attached to the letterbox. The letterbox is on a glass door. The keys simply drop onto the mat inside the door, in full view of anyone passing by.
- They allow the keys, marked with the associated property address, to remain unsupervised for up to 40 hours.
- Due to their above key return procedure, our property's keys were stolen, along with the associated address, when a passerby saw them on the floor through the glass window, kicked the door in and took them.
- Robert Cooper waited 4 days to notify us that our keys had been stolen.
- They notified us at 6pm on the fourth day after the incident, by way of a phone call. The theft was the second item on the agenda, after the estate agent had finished asking whether they could represent us in the future sale of our property.
- The agent stated Robert Cooper would replace the locks on our front door, at their cost, because it was not our fault, and we shouldn't have to pay.
- When asked about also replacing the electronic fobs for our building (which had also been stolen, leaving the entire building and residents at risk of the trespasser), an agent agreed this was a security risk, and he would contact the building management to arrange for replacement fobs.
- The cost of replacing the fobs for all the residents and the call-out fee for the engineer was approx £400. Robert Cooper changed their mind, and decided that we should have to pay for this, and that it was not their responsibility.
- They refuse to provide any contractual evidence that they are not liable for this cost.
- They waited 3 weeks to reveal to us that an agent entered our property the day after the burglary.
- They entered our property without the authority or permission to do so. They did not give us prompt notification that they did so.
- They refuse to confirm who exactly entered our property/ what they did there/ how long they were there for.
- They waited 19 days to arrange for our front door locks to be changed - whilst a proven burglar was in possession of our property's keys and its associated address.
- They logged the key changing job as "non-urgent" on the online portal.
- They refuse to engage in discussion regarding the communal bike shed - the keys of which were also stolen, putting all the residents' bikes at risk.
- They refuse to provide us with the full details and transparency of what happened regarding the burglary.
- They have never given us an official written notification that the burglary occurred, or that our keys were stolen.
- They have never offered an apology that our keys were stolen whilst stolen under their (paid for) care.
- They continue to ignore direct questions from us, which will aid us in understanding their position/ actions.
- The situation was passed down from Senior Management to Junior Management. Junior Management did not have the authority to deal with the situation, and had to refer to Senior Management, causing unnecessary delays in communication.
- Senior Management only communicated with us directly when we stated our intention to make a formal complaint against them.

The director of the company did not dispute the accuracy of the above details, but stated that they were prompt, responsible, proportionate and fair in their actions. We disagree, and would strongly advise anyone against using this company.

Very poor experience with Robert Cooper.

After nearly 3 years as tenants, it took over 3 months to resolve our deposit — only after repeated chasing. Communication was slow and unhelpful throughout.

The check-out report was questionable, with several claims not reflecting the age and condition of the property. Despite this, deductions were still made for cleaning and minor garden work, with no invoices provided.

We were also asked to sign a new fixed-term contract each year, without it being clearly explained that we could move to a rolling tenancy instead. When we l informed the agency that we intended to leave, we were told this was not possible, as we had already signed another 12-month term. This was unexpected and made the moving process unnecessarily stressful.

The matter had to go through the Tenancy Deposit Scheme to be resolved.

Overall, an unnecessarily stressful and time-consuming process. I would strongly advise tenants to document everything carefully, understand the terms before renewing, and be prepared for disputes.

Nearly 2 months after moving out from my let these agents are attempting to withhold my deposit over items arbitrarily added since the check out process with no explanation at all. Initially they started out with the wrong checkin report, which I pointed out. They will not engage with me and are letting this roll into the TDS dispute process presumably in the hope I give up or make a rookie error and their claims stick. Beware and keep everthing recorded by email sent. I have and am confident.

Fantastic experience with Clarke and Raena at the Eastcote site.

As a first time buyer I needed my hand held through the process and I got exactly that, whilst they also helped me communicate and agree a fair price adjustment based on my survey report.

Our interactions were entirely professional when they needed to be and they brought their own character and personal touch to the entire experience which is important for me.

Great communication with my solicitor and fantastic advice whenever I became confused with technicalities.

I'll be coming back when I'm ready to move into my next home. Thank you so much. J

Mighty glad to see the back of them - a brief but awful sales experience with Clarke Pursey & team at the Eastcote branch. In the end we were very lucky & relieved to be able to ditch them & sell our house privately.
🧐😫😙🦶👎👎

Clarke’s pre-sales patter bore zero resemblance to reality. The so-called ‘exclusive waiting list’ of committed buyers for our very popular street was in reality a gaggle of uninformed bargain hunters. His so-called ‘team’ of negotiators were more interested in personal gain than in sharing sales info with their colleagues & getting the best deal for us. Time & again they failed to share important facts we’d provided (eg that we were end of chain!) that would make our property very appealing to prospective buyers.

But above all - we became so alarmed by the viewing chaos (over 30 x 15min back-to-back viewings for a substantial home - before our house was even on the market), that we had to quickly warn our neighbours - one of whom promptly offered to buy the house! So in the end Clarke & co. shot themselves in the foot - they lost their commission due to their own unprofessional & self-serving conduct.