Robinson Jackson Reviews 

Awful customer service and a complete lack of flexibility from Robinson Michael & Jackson’s Maidstone lettings branch.

I arranged a special trip from London to Maidstone for a property viewing. I called more than three hours before the appointment to ask to rearrange the time. I spoke to two members of staff, whose names I did not catch. Both were unapologetic and completely inflexible.

For someone making a dedicated journey from London, this was extremely frustrating. I felt there was no consideration for the time and effort involved. I expected a helpful response and a willingness to find a practical solution; the handling of my request fell well below that standard.

Despite being interested in the house, I am not prepared to continue through this agency. I would rather wait to see whether it is advertised through another letting agent. This experience has left me with no confidence in their customer service, and I would not recommend the Maidstone lettings branch.

We honestly could not recommend Robinson Jackson highly enough. They handled the sale of my late mother’s house while we were going through probate, which was understandably a very difficult and emotional time for us.

From the very beginning, Jack was incredibly kind, thoughtful and understanding. He was never pushy, and in fact, the way he dealt with us was the main reason we decided to instruct Robinson Jackson. We felt comfortable with him from the outset, and we are so pleased that we trusted our instincts.

Throughout the whole process, the team were thorough, professional and went above and beyond for us. They met us at the property for viewings, kept everything moving and made sure we always knew what was happening. A big mention also to Lauren, in the office, who was also fantastic. She was regularly in touch with updates, always kind and helpful, and made what could have been an extremely stressful process so much easier to deal with.

Selling a much-loved family home after losing your mum is never going to be easy, but the kindness and compassion we were shown made such a difference. We are extremely grateful to Jack, Lauren and the whole team and would not hesitate to recommend them.

Booked a viewing with them via Rightmove which I later cancelled, but then they start spamming me with email marketing. Seems like they use a different employees email each time to get around the fact I have tried to both unsubscribe and block their email addresses multiple times but these emails still make it into my main inbox. Would advise against giving your contact details if you don’t want to be bombarded with emails.

Disappointing experience with RMJ. They introduced buyers, but I felt I had to drive negotiations and challenge their advice to achieve the price I wanted. My complaint was met with a response I found dismissive. For £5,100, I expected better advice and support. I wouldn’t use them again.

I’m also unable to leave a google review as it’s being reported by the agency. Their google reviews are heavily sanitised and they’re abusing the system to skew their rating. Incredibly poor.

Very happy with the service, particularly Tammy who kept me informed on all the updates

What is it with estate agents pricing properties from £xxxx-£xxxx , recently viewed a property, put an offer but surprise, surprise it is nowhere near what the delusional seller wants ,wasting everyone’s time.
Advertise the house for what you want stop playing games
You really are a bit too clever for your own good.

the team were helpful at every stage - we'd moved aborad and trusted them to sell the house

Libby was our agent, she is very professional and helpful in gaining a place to rent. The property was in great condition and clearly carefully selected by the company.
She was quick to reply and was very helpful over the phone.

Wrongly went to them for viewing the property,avoid at all cost,very blunt n confronting managers.Staff not trained for the job intended.specially Dartford branch in Kent.

They offer no help or support, they are simply a middle company that aims to get people’s money and add an extra unnecessary charge to there invoices , could be avoided

We used Robinson Jackson in Strood to sell our property they were excellent from start to finish very professional many thanks Simon & Julie

⭐⭐⭐⭐⭐ **Excellent Estate Agent – Avoid CTW Solicitors**
I highly recommend **Robinson Michael & Jackson**. Danny, Tilly and Jody were absolutely fantastic throughout the entire process. They were extremely efficient, professional, and kept me informed every step of the way. They sold my property very quickly, and their communication was excellent from start to finish. I genuinely can't fault the service they provided. Thank you all for making the sale as smooth as possible.
My only criticism relates to the solicitor I chose, **CTW Solicitors**, who were recommended by the estate agent. Unfortunately, my experience with them was very disappointing. The sale took **five months** to complete, largely due to delays on their side.
There were several issues throughout the process:
* My paperwork was misplaced.
* My name was spelt incorrectly on documents.
* Communication was slow, with long delays in responding to emails and queries.
* Additional charges were added during the transaction.
Ironically, the buyer also used CTW Solicitors (albeit a different branch), and they experienced similar delays, so the fact that both parties used the same firm did not speed up the transaction.
While Robinson Michael & Jackson did their best to chase matters, ultimately they could only do so much. My advice is to choose your own solicitor rather than relying solely on a recommendation.
Based on my personal experience, I would not recommend CTW Solicitors. Choosing a proactive solicitor can make a significant difference to how smoothly and quickly your property transaction progresses.

I found Robinson Jackson in Swanley ok to deal with, apart from Matt (Matthew Henry) who was polite, told us what we needed to know and kept us informed and helped us when we needed it. He also popped in after we moved to make sure everything was ok.
For him five stars

We had a few properties to visit and everyone was super friendly and very helpful with information.

I used this agency to sell my property, and unfortunately my experience was disappointing. I felt I was persuaded to reduce the asking price without sufficient justification, which ultimately did not work in my best interest.

Communication throughout the process was generally good, but good communication alone is not enough. I was under the impression that the buyer had the financial means to complete the purchase, only to later discover that they first needed to sell their own property because they did not have the funds for the deposit. This was not made clear to me from the beginning.

The fees are high, as expected from a typical high street estate agency, but in my opinion the level of service does not justify the cost. The transaction was also unnecessarily delayed, resulting in a loss of both time and money.

That said, there are members of the team who are professional and genuinely helpful, and I appreciate their efforts. Despite the delays and the challenges throughout the process, the sale was eventually completed.

Would I use this agency again? Probably not.

Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.

RMJ Sittingbourne were excellent with my recent house sale. Josie and Lacey went above and beyond for every viewing! I was always made to feel important when I called and never like it was an issue. Highly recommend! Zara

We were selling our family home which my Mum and Dad bought in 1962. It was a very emotional time, but the team at Welling branch helped and supported us every step of the way. Very professional and informative with their communications. Sale was quick and went very smoothly. Would highly recommend them without hesitation! Fabulous team and great at their jobs.

recently contacted Robinson Michael & Jackson regarding the letting of my property, and I was genuinely impressed by the professionalism and courtesy shown throughout the process. Ellie‑Louise Fletcher, in particular, provided exceptional service — prompt, polite, and genuinely helpful.

Even when I decided to proceed with renting the property independently, Ellie‑Louise remained supportive and respectful, offering assistance without any pressure. Her communication was clear, friendly, and reassuring, which is exactly what you want when dealing with property matters.

It’s rare to find an agency that combines professionalism with such a personable approach. Based on my experience, I would not hesitate to recommend Robinson Michael & Jackson to anyone looking for a reliable and customer‑focused lettings service. I will certainly consider them again in the future.

Thank you very much once again for your support

Robinson Jackson’s Belvedere have zero customer focus. Not responding to queries, have now gone with a decent estate agent.