We were looking for a ‘matching’ medium case to go with our large cases bought locally last year. Having seen a Sale advert online, we chose a near match and ordered two. Each case was individually bo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is so easy to use. Very reliable service. The Rock luggage is so practical, very lightweight, well made and wheels run very smoothly on most surfaces. The case looks good and is perfect... See more
Company replied
The case itself was of reasonable quality for the price we paid, unfortunately however, one of them was damaged beyond repair by baggage handlers on our first trip. They offered a replacement but not... See more
Delivery was great, and on time, kept informed. I can't review the performance of the luggage yet, because I haven't gone away yet. But it looks how I wanted it to, and has the expanding (large and me... See more
Company replied
Company details
Written by the company
Welcome to Rock Luggage. We are a family-owned, London based authentic luggage brand for the modern, style conscious traveller and today we proudly draw on over 40 years of travel know-how, designing products that combine fashion and functionality. We offer a wide range of bags and luggage for every type of getaway; including holdalls, backpacks, carry-on cases and suitcases of all sizes. We are dedicated to providing exceptional customer service, so your feedback is invaluable to us and helps us to continue to improve. Join our community on social media to keep up to date with us. You can explore our collection and read reviews from our happy customers via our website at www.rockluggage.com. Get Lost & Be Seen.
Style your escape
Written by the company
- A family-owned, London based company
- The Rock Luggage foundations are built on the dreams of adventure: to provide generations of travellers with the perfect companion to their journeys with innovative, well-made, beautiful luggage that will take you anywhere their imaginations desire.
Contact info
Wadsworth Road 24, UB6 7JD, Perivale, United Kingdom
- https://rock.freshdesk.com/support/tickets/new
- www.rockluggage.com
4.5
Excellent
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect travel bag
October 29, 2026
Very quick delivery.Next day.
October 28, 2026
Nice looking and high quality suitcases
October 25, 2026
Reply from Rock Luggage
Hi Lorraine!
Thank you for taking the time to leave a review. We hope you love your new suitcases and go on to create many wonderful memories whilst using them.
Happy travels!
Best wishes,
Team Rock
Rock replacement parts
I contacted Rock Luggage about a problem I had with one of the wheels on my suitcase and they couldn't have been more helpful in trying to resolve my issue. The Customer Service person I was dealing with went out of his way to outline what the options open to me were and was so helpful
November 4, 2026
Unprompted review
Reply from Rock Luggage
Hi Kevin!
Thank you for taking the time to leave a review.
We are glad to hear that you received such great service and your problem has now been resolved.
Happy travels!
Best wishes,
Team Rock
The delivery service was spot on
The delivery service was spot on. Arrived on time and no damage.
Good quality bag and nice design.
Reasonably priced
October 25, 2026
I recently had a wheel come off my…
I recently had a wheel come off my suitcase on a cruise. I contacted rock to try to get a replacement wheel. Unfortunately the case was an old model and a replacement wheel wasn’t available. A young lady call Courtney after many emails supplied me with a new case even though I couldn’t find the invoice for it this is what I call customer service
September 10, 2026
Unprompted review
Reply from Rock Luggage
Hi Tony!
Thank you for taking the time to leave a review.
We are glad to hear that you received such great service and we hope your replacement accompanies you on many adventures ahead.
Happy travels!
Best wishes,
Team Rock
Customer Service
Courtney from Customer Services was kind, professional and efficient. She provided excellent customer service and is a credit to the team
November 3, 2026
Unprompted review
Reply from Rock Luggage
Hi Lauren,
Thank you for your feedback,
It's great to learn of such a positive experience you had,
We agree with you comments.
Many thanks
Team Rock
Easy to use website
Easy to use website. Great quality suitcase, lovely colour now can't wait for my holiday to use it.
October 20, 2026
Reply from Rock Luggage
Hi Jackie,
Thank you for the feedback,
It's great to learn how happy you are with your purchase, we hope you have many trips with your new case.
Many thanks
Team Rock
Reply from Rock Luggage
Hi Timothy,
Thank you for your feedback,
Quality and long term aftercare are very important to us.
Kind regards
Team Rock
Reply from Rock Luggage
Hi Richard,
We really appreciate the feedback,
In the future I would suggest that you contact the customer service department. So we can chase any issues or problems that you many have experienced while trying to organise your delivery.
Kind regards
Team Rock
Loads of Luggage!
This company has loads of luggage. I picked a cabin case in a light purple colour. I have packed today for a few days in Rome. I am really impressed with how much you can get in. The case is well made and sturdy but nice and lightweight too. Delivery was quick. Would use this company again.
October 19, 2026
Reply from Rock Luggage
Hi Alison,
Thank you for the message,
It's marvellous to learn that you had such a great experience with your order and case. We hope you have many more years using your case.
Many thanks
Team Rock
just a beautiful product
just a beautiful product - arrived very quickly and very happy with it
October 19, 2026
Reply from Rock Luggage
Hi Helen,
Thank you for your response,
What a pleasant message, we hope you have a lovely weekend,
Kind regards
Team Rock
Reply from Rock Luggage
Hi Christopher,
Thank you for your feedback,
We hope you have a fantastic weekend.
Kind regards
Team Rock
Really pleased with my purchase
Really pleased with my purchase. Well made with good wheel rotation. Looking forward to using it. So lightweight ideal!
October 18, 2026
Reply from Rock Luggage
Hi Heather,
Thank you for the feedback,
We are glad to learn your happy with your purchase, we have a wide range of products to suit all needs and preferences.
Kind regards
Team Rock
Happy with my case I purchased I’ve…
Happy with my case I purchased I’ve used it a few times already and seems to be a good sturdy case the only disappointment was on the photos advertised on the website it showed a side handle however the case in real life does not have this.
October 18, 2026
Reply from Rock Luggage
Hi Riaz,
Thank you for your feedback,
I'm sorry for the misunderstanding if you checked the pictures closely the medium and large versions have a carry handle on the side, the small version does not.
Please see the link below shows this:
https://www.rockluggage.com/products/vitality-set-of-3-suitcases-black
Kind regards
Team Rock
Medium suitcase
Ordered on line, confirmation received. Within 24 hrs order processed and shipped. Received the next day.
So efficient.
October 16, 2026
Reply from Rock Luggage
Hi,
Thank you for your feedback,
We are pleased to learn it was a smooth process your purchase.
Kind regards
Team Rock
Not used the cases yet but they are of…
Not used the cases yet but they are of a very good quality with self locks already fitted to cases would definitely look a rock cases in the future if cases were required.
October 13, 2026
Reply from Rock Luggage
Hi Melvyn,
Thank you for the review,
It's great to learn your pleased with your purchase, we hope you enjoy many trips in the future with your suitcases.
Kind regards
Team Rock
Nice product
Nice product. Ordered and delivered on time. Sadly it was not what I wanted so returned with no fuss and refunded in full.
September 11, 2026
Reply from Rock Luggage
Hi Shane,
Thank you for your feedback,
There is a wide range of products on our website so I hope you can find something that you really like.
We hope you have a really good weekend.
Kind regards
Team Rock
Honours their warranty promises quickly…
Honours their warranty promises quickly and professionally! Very impressed
October 19, 2026
Unprompted review
Reply from Rock Luggage
Hi Lauren,
Thank you for your feedback,
We do our utmost to be quick and professional in all situations.
Kind regards
Team Rock
Ordering was easy and delivery was…
Ordering was easy and delivery was quick. Suitcase arrived well packaged. I have not used it yet, though looking forward to doing so. I am hoping I have made the right choice, but it does look really strong and well made. Very pleased with the look and quality feel of the item .
October 13, 2026
Reply from Rock Luggage
Hi Christina,
Thank you for your feedback,
We are really happy to learn you are pleased with your purchase.
Kind regards
Team Rock
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