Rohan Reviews 

A disappointing experience from a company I once trusted
I have been a customer of Rohan because I've always associated the name with quality, reliability and good outdoor clothing. Unfortunately, my recent experience has left me thoroughly disappointed.
Last Christmas I purchased a Rohan Brecon jacket in the sale for £97.95. It was a nice, lightweight waterproof jacket with a hood, mesh lining and useful large pockets. Unfortunately, I experienced problems with the two-way zip, which I found difficult to engage and operate properly.
I initially tried to resolve the matter through the Rohan shop in Beverley, but the service and response were disappointing. Communication was slow and the whole process became unnecessarily drawn out.
Eventually Rohan asked me to return the jacket and supplied the returns label. After sending it back, I was told that the parcel had apparently been lost in transit and that they would offer a full refund. Somewhat surprisingly, the jacket was subsequently located amongst other parcels.
Rohan then inspected the jacket and concluded that there was nothing wrong with the zip. Their explanation was that two-way zips can be tricky to operate if the sliders are not properly seated.
I found this particularly frustrating. I am perfectly familiar with two-way zips and actually own another Rohan jacket, approximately ten years old, with exactly the same arrangement. I have never experienced any problems with that one. I don't think it unreasonable to expect a new jacket to work as it should.
I explained that simply refunding the original sale price would leave me unable to purchase a jacket of comparable quality without spending considerably more. I asked whether Rohan would consider a contribution towards a replacement. They declined, maintaining that the full refund was the only resolution they were prepared to offer.
I have accepted the refund, but that doesn't alter my disappointment with the way this whole matter has been handled.
What I find particularly strange is that companies spend considerable amounts of money advertising and promoting their reputation, yet seem reluctant to make a relatively modest gesture to retain an existing customer.
I wasn't looking for anything unreasonable. I simply wanted a jacket that worked properly and a company prepared to deal with a customer's concerns fairly.
Sadly, Rohan have lost my confidence and, more importantly, my future custom. I won't be buying another Rohan product, which is a shame because I genuinely wanted to remain a satisfied customer.
A company's reputation is built over many years, but it can be damaged by the way it treats its customers. I hope Rohan takes that message on board.

Bought Rohan walking trousers £100) via Amazon which proved unsuitable and poor quality but return is still not available.
Proof of posting show item has been delivered to Rohan but still no refund.
Disappointed.

The staff in Hay-on-Wye are terrific and everything seems to be in stock. This is one of our favoruite Rohan stores, along with Betws-y-Coed.

Nice clothing . Good service and fast delivery

Purchased 3 pairs of trousers and a cardigan. Lisa was amazing. Wonderful service. 2 items posted as were not in stock. The most enjoyable experience. Service 11/10. If I ever visit again will happily go shopping in Rohan.Southport.

Have been looking for a top like this for a while and all of a sudden it popped up on Rohan! Very pleased with it, and it’s great for layering for hiking wear ,…

There was an item missing from the trousers I purchased and I therefore had to contact customer services. The whole experience left me feeling very annoyed. The person on the phone was very offhand and seemed to not believe me. No apology just you need to return them and we will inspect them. In the end I didn’t bother since I wanted to use them and the delivery time taken in the first place was in my opinion totally unacceptable. I have been a Rohan customer for decades and this is my first bad experience but I will now be reluctant to purchase from them online again.

Arrived promptly.
Good quality and perfect fit

Good product,easy ordering, delivered on time and safely.
Great company to deal with

Like the clothing. I was not informed when item I ordered online rached the branch

I love Rohan products but can't always afford them. I was really happy to see my favourite Striders trousers in the sale so for the price of one full price pair - I grabbed a top and a fleece jacket at sale prices at the same time.

Love this jumpsuit. Perfect for travel. Love that it has pockets!

Delivered to shop
Trousers ok but sham not Bags could do with a zip pocket

No hassle in mail order purchase, easy change or return at store.
Products are first class, do not always agree with some of the colour choices, but SALES OFFERS are real.
First class products.

I was supposed to receive free re-proofing liquids for a waterproof jacket I purchased, but it wasn't in the packet.

Easy to select items in right size. Simple process. Trousers narrower than before.

Easy ordering, no delivery charge and lovely people in the Norwich store on pick up.

I was buying in connection with a trip to NZ and needed help finding items with specific qualities around drying times and packing weight. On a busy day in the Harrogate store I was helped by a woman who really knew her stuff and ensured I had the information I needed and the space to try on different sizes and styles. Excellent service without the sales pitch which I really appreciated. She later went above and beyond in tracking me down when one item was radically reduced in the sale the next day. Rohan are lucky to have this woman on their team and as a result my husband returned with me to source some new walking trousers later in the week.

I ordered, and received 2 pairs of Range Jeans. I have had them before and was confident the product would be an ideal addition to the wardrobe. When they arrived the dark and lighter pair looked great. However, on trying them on, I discovered that, whilst the leg length was perfect (29"), the fit around the backside and legs was strange and unexpected. The best word to describe the jeans was "voluminous". I wondered if I had ticked "comfort fit" for the wider man somewhere in the ordering process? But no, that option did not arise AND they contained elastic for the closer fit. In reality I can use them for the garden work but in a strong wind, I fear I would take flight like a spinnaker in a Force 9. It is my fault that I did not try them on first in a store, but the closest Rohan store to us was Exeter, and that closed a couple of years ago. Perhaps, for the benefit of your other customers, ROHAN could either explain the fit-type in the website blurb or include an additional column for the leg width at some pre-determined point, within the size guidance chart. By the way, my original pair of jeans are several years old and fit like a glove, providing sterling service.