ROMARG Reviews 

I have been a ROMARG customer for approximately 19 years and, unfortunately, after my experience over the past two weeks, I seriously doubt I will make it to 20.

I opened a support ticket for what, in my view, should be a relatively simple operation: deleting several DNS records. After about one week, the ticket was transferred to the NOC department. Another week has now passed, and the issue is still unresolved.

During this time, I have called almost every day, sometimes even twice a day, trying to understand what is happening and when the problem will be fixed. Unfortunately, I have received neither a concrete solution, nor a clear deadline, nor the feeling that anyone is actually taking ownership of the issue.

I even tried contacting people within the company directly, hoping the matter would be expedited, but without any result.

What bothers me most is not the fact that a technical issue can occur — that can happen to any company. The real problem is the lack of response, communication, and accountability after two weeks, especially considering that I have been a customer for nearly two decades.

If one of my own clients contacts me a second time regarding the same unresolved issue, I do everything I can to understand the problem and find a solution quickly. That is why I find it extremely difficult to understand the level of passivity I have encountered here.

After 19 years of working with ROMARG, this is probably the most disappointing experience I have had with the company, and it is seriously making me consider moving my services to another provider.

Sunt client ROMARG de aproximativ 19 ani și, din păcate, după experiența din ultimele două săptămâni, mă întreb serios dacă voi mai ajunge la 20.

Am deschis un tichet pentru o operațiune care, din punctul meu de vedere, este relativ simplă: ștergerea unor înregistrări DNS. După aproximativ o săptămână, tichetul a fost transferat către departamentul NOC. A mai trecut încă o săptămână, iar problema este în continuare nerezolvată.

În tot acest timp am sunat aproape zilnic, uneori chiar de două ori pe zi, încercând să aflu ce se întâmplă și când se va rezolva problema. Din păcate, nu am primit nici o soluție concretă, nici un termen clar și nici sentimentul că cineva își asumă efectiv rezolvarea situației.

Am încercat inclusiv să contactez direct persoane din companie, sperând că situația va fi urgentată, însă fără rezultat.

Ceea ce mă deranjează cel mai mult nu este faptul că poate apărea o problemă tehnică — astfel de lucruri se pot întâmpla oricui. Problema este lipsa de reacție, de comunicare și de asumare după două săptămâni, în condițiile în care vorbim despre un client cu o relație comercială de aproape două decenii.

Eu, dacă un client mă contactează a doua oară pentru aceeași problemă, fac tot posibilul să înțeleg ce s-a întâmplat și să găsesc rapid o soluție. Tocmai de aceea îmi este foarte greu să înțeleg nivelul de pasivitate întâlnit aici.

După 19 ani de colaborare, este probabil cea mai dezamăgitoare experiență pe care am avut-o cu ROMARG și una care mă face să iau foarte serios în calcul mutarea serviciilor către un alt furnizor.

I work with them for over 20 years, in my opinion they are the best hosting service (communication,support, etc) in Romania. Simply the best ! Thank you Romarg.

I've been using Romarg for years without issues but this time I've been passed around for 4 days after paying $150 for a service I have never received! it's simple hosting activation and I need it because my business email is noe inactive and their team keeps passing me from one to another and to their payment department - which never answers any enquiries!

I'm extremely disappointed by this experience because the service has been good so far, but the indiference and lack of communication regarding this specific issue (that's very important for me specifically!!!) is unacceptable.

I’ve been using ROMARG for my website hosting, and I couldn't be happier. Their servers are reliable and stable, setup was straightforward, and whenever I had a question, their customer support team responded quickly with helpful, professional answers. Highly recommended for anyone looking for quality hosting!

Everything ok, very good support. Recommended

Great team!!!

Thank you!

I am very happy with my experience with Romarg. Their services are stable, easy to manage, and their support team has always been prompt and helpful.

What I appreciate most is that they reply clearly, explain things in a simple way, and try to find a quick solution whenever help is needed. For me, it is very important to have a hosting and domain provider I can rely on, and my experience with Romarg has been very good so far.

I highly recommend.

I recommend this company for the professionalism of the services offered as well as for the quality and speed of technical support.

I am extremely disappointed with Romarg’s support, especially considering that I am a VPS customer and have been a ROMARG client since 2008.

I am still waiting for a very simple Softaculous installation and for a resolution to ticket NKMO-9157-WDCN, opened on February 19, 2026 at 12:03 PM. This is already the second time the NOC Department has failed to react properly. I am essentially asking them to install something that I am already paying for.

Unfortunately, this does not seem to be an isolated issue. There are already multiple customers on Google Reviews complaining about the lack of support for VPS services, and based on my experience, those complaints are justified.

I also had another support ticket, OIHV-7151-ARPK, created on June 6, 2025 at 16:23, and I did not receive a response that day either.

To be fair, the technical support team usually responds and resolves issues quickly when the matter does not depend on the NOC Department. But whenever NOC involvement is needed, the experience becomes extremely frustrating.

After being a loyal customer since 2008, I find this level of service unacceptable. A VPS provider should offer reliable and timely support, especially for paid services. Right now, if you need help from NOC, the situation is simply bad.

I have opened a ticket more than half an year ago, and not only it was not solved, but they didn't bother to follow up. I basically payed for a service (thankflully just one mounth!), which was never delivered. They just took my money and all attempts to solve it were met with the excuse that the ticket should be covered by a different department, unreachable by any means.

Giving 2 stars because I have no complaints about other tickets, which were fulfilled quickly and with professionalism.

But selling a service, taking the money and never delivering it?! Really, Romarg?

Great hosting experience for my eCommerce site! The team was fast, helpful, and very polite throughout. Their support made everything easy, and the overall service quality is excellent. Highly recommend!

Overall, good service and very good customer service support, even to maybe not so hosting orientated questions. Been a loyal customer since 2011.

We are a small company in Romania, and this morning we urgently had to find a new hosting provider after Vodafone deleted our domain from their servers for the second time within 6 months — of course, again without any prior notice.At 10:00 we booked online with ROMARG, received a proforma invoice just a few minutes later, which we immediately paid by bank transfer. By 13:10 the hosting was already configured, and we received an email containing all the information needed for administration.Absolutely record-breaking — ROMARG deserves 10 stars.

They are very professional team,for any technical request placed in tickets section,I have received solving solution in few minutes
Thank you,

I’ve been a Romarg customer since around 2008. The fact that I’m still here today speaks for itself and serves as a 5‑out‑of‑5‑star review.
Thank you!

Fast response and extremely helpful

Using their services for seven years now. Always very responsive to our requests and good service.