Roomrs Reviews 

I stayed with Roomrs and had a great experience. I really liked the location of the property. I like that we had a little garden. My room was super spacious and the apartment in general was really spacious. I was able to contact Roomrs by email if I had any questions and the customer service team was helpful.

We rented an entire apartment in the upper east side in NYC in 2026.
Roomrs gave an apartment that looked exactly like they showed us via the web chat. It was decently clean, well quipped, airy, light and comfortable. The few issues we had were attended efficiently. Their email portal for support is excellent. The technicians who came in when needed were always courteous. Everything worked well and the apartment was supper conveniently located just a few minutes walk from the Q metro line.
The only minor issue was to do with the front door access on moving in day. We couldn’t access the main door when we arrived at the allocated time. The front entrance works on an app and for some reason it didn’t unlock the front door for about an hour and there was no one to call or seek assistance on this. However after the door opened, from then on it was always smooth. Thank you Roomrs.

I chose Roomrs to book a room I was interested in. I had paid the 250 reservation fee, and I had a meeting planned to go over the room. Unfortunately I was unable to make the meeting after having found a last minute room elsewhere. I notified Roomrs about this in their chat feature.

I tried asking a couple times whether my refund of 250 was refundable. Nobody answered me via email. I then got a call from Roomrs, from a woman, and was assured that my refund was indeed refundable and that I should expect the amount shortly in my bank account. I also received an email stating I would be receiving my money back.

After a couple weeks, I had not received it. I was put in touch with Zack from the support team. I called him 4 times and sent him 4 emails, forwarding proof of my payment and that I was entitled to a refund. He told me he would let me know and never answered me again. I let the team know that I would be writing a negative review. I received a call from somebody else on the support team, and that channel also went dead.

It has now been about a month since I paid the sum. It was a very frustrating process for me as I moved to a new city alone, and I was clearly talking to a team who didn't care and was pulling my strings to see how much they could keep me waiting. After this, I would definitely not trust Roomrs to book a room.

Terrible
- I cannot open the windows due to unsanitary and hazardous conditions such as pigeons infestation, excess droppings and restaurant exhaust fumes.
- The flat was dirty upon check in and the monthly cleaning service stated in the contract has not been provided so far
- the dryer and the dishwasher cannot be used due to broken handles, various kitchen cabinets have broken hinges, the oven is crusty and grimy, the TV cannot be used because there is no remote control
Roomrs was informed promptly and after two months I am still waiting for a response and remediation plan.

Amazing apartment in such a great area. Roomrs helped me find an affordable place in 72 hours from first reach out to move in.

Roomrs is terrible. I had problems from the get go and should’ve known better. They have zero communication, are unreachable, I did not receive any information on move-in information until afterwards. The place was a dump, smelled like sewage, roommates were filthy and the place was unliveable.

I’ve been renting a Roomrs apartment in New York City for three years now. The all-inclusive, fully furnished setup makes managing monthly living expenses straightforward. The rooms are modern, and the location fits my daily routine well.

I had a great experience renting through Roomrs. My room was fully furnished with nice-looking furniture and thoughtfully decorated, so moving in was incredibly easy. For just $1,550 per month on a 12-month lease, getting to live in Harlem in Manhattan felt like an amazing deal. I was right between Columbia University and City College, with the 1 train practically in my front yard and Broadway right outside my window. It honestly felt like a dream opportunity to live in NYC at that price. Maintenance requests were handled quickly, and the common-area housekeeping provided by Roomrs was also very good and kept the shared spaces sparkling clean. I originally signed a three-month lease because I wanted to make sure I liked both the neighborhood and the apartment before committing longer term. I ended up loving it and switched to a 12-month lease afterward. I ultimately had to break my lease early, and even that process was clearly established, quick, and easy to navigate. Overall, I would absolutely recommend Roomrs to anyone looking for a convenient and affordable way to live in New York City.

Extremely Helpful Staff!
Had some confusion in my move in due to a delayed flight but they were able to sort it out quickly and help me get in quickly

Great agency. Everything was smooth, from the application process to the move-in. I recommend.
Only downside is that you don’t get phone support unless you pay for a monthly subscription. But the email support works great.

New student at NYU , just moved to nyc with Roomrs! Very happy with my experience, nice clean apartment, easy move-in process and welcoming and helpful administration! Thank you

Roomrs made an otherwise difficult move much easier for me. I was dealing with a personal crisis that required me to leave my previous apartment, and finding a new place on short notice was stressful. Roomrs was accommodating throughout the process and willing to work with me to help me get settled.

The living situation has been comfortable, and I appreciate having a housing option that made the transition into a new apartment much more manageable. I would especially recommend Roomrs to someone renting for the first time or anyone who needs a relatively straightforward way to get settled.

My experience with roomrs was exceptional. As a French person, it is very easy to rent a property with them, even when searching remotely. The platform is seamless, and the team was responsive—both during the application process and throughout my entire lease. Thanks again, roomrs.

I had a great experience with Roomrs! My stay was really enjoyable, and I was lucky to have a great relationship with my roommates as well. The apartment felt like home, and I made some great memories during my time there. I’m really glad I found Roomrs and had the opportunity to live in NYC through them. Overall, it was a very positive experience and I would definitely recommend it!

My experience with Roomrs was really positive overall. One of the things I appreciated most was the sense of community within the apartments. Since Roomrs attracts people who are looking for rooms for different lengths of time, whether it’s a few months or a longer-term stay, I found that most of the roommates were on the same page and understood what it was like to be renting through a service like this.

It made living with people much easier because everyone seemed to understand each other’s situations and boundaries. I really enjoyed meeting different people and having roommates who were respectful and understanding.

I also had a great experience with the Roomrs team. Whenever I had a question or something needed attention, they were responsive and helpful. Overall, Roomrs made finding a place in NYC and settling in much less stressful than I expected, and I would definitely consider using them again in the future.

Multiple housing options. Clean and well maintain apartments. Flexible short-term leasing. Recommend!

I had been searching for an apartment in Manhattan for quite a while, so I was really happy when I found Roomrs. From the beginning, the team was incredibly helpful, friendly, and quick to respond. They answered all of my questions and provided all the information I needed before making my decision, which made me feel confident throughout the entire process.

The booking process was very straightforward and easy to follow. Everything was clearly explained, so I always knew what the next step was and felt well supported.
When I arrived, the apartment was clean, fully furnished, and exactly what I was looking for. The photos matched the apartment very well. The only small difference was that the kitchen and living area appeared a little brighter in the photos than they do in person, but that certainly didn't affect my overall experience.

The location is fantastic and has made settling into New York much easier. I would definitely recommend Roomrs to other international students and interns looking for a furnished apartment in Manhattan. It was a smooth experience from start to finish, and I'm very happy with my choice!

I had a positive experience with Roomrs. The leasing process was simple, communication was fast, and the team was helpful throughout. Everything from signing the lease to moving in went smoothly, and I’d recommend them to anyone looking for housing in NYC.

Very convenient for someone looking for a stress free move to NYC. Already furnished and everything is already set up. Customer service was excellent with quick turnaround times. I would highly recommend Roomrs to anyone.

Moving to nyc was a huge transition, and Roomrs honestly made the housing process much less stressful. As someone relocating from another country, having a straightforward leasing process and a responsive team gave me a lot of peace of mind before I even arrived. Customer service was responsive and easy to communicate with. Overall, I’ve had a great experience with Roomrs. The apartment matched the listing, move-in was smooth, and it’s been a great way to settle into New York without the usual hassle of apartment hunting. I’d definitely recommend Roomrs to anyone looking for a convenient and reliable housing option in NYC, especially if you’re moving from out of state or internationally.