Route One Reviews 

1,445
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery and efficient service, often noting that items arrive promptly and in excellent condition. Many appreciate the wide selection of top-quality products, including their own brand items, and find the ordering process straightforward and easy to navigate. Reviewers frequently highlight the competitive prices and the helpfulness of the staff when issues arise, making for a faultless shopping experience. However, some customers experienced issues with delivery delays, attributing them to the courier service rather than the company. A few people also mentioned receiving items with minor defects, such as discolored trainers or damaged packaging, and some noted missing components like grip tape.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the good quality, great prices,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the good quality of... See more

Service

Consumers find service to be positive, with many reviewers describing it as great, efficient, and even... See more

Order

Reviewers frequently express satisfaction with the ordering process, highlighting its ease and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more

Company replied

Rated 5 out of 5 stars

Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them

Company replied

Rated 5 out of 5 stars

Great service. Great service and site is great im a repeat customer. Made a return this time round from no fault but my own ordered wrong size shoes but I didnt check my order when paying. Ret... See more

Company replied

Rated 5 out of 5 stars

Order arrived on time, got a nice price for what I bought and everything was as advertised. Much wider selection than other skate stores online and I've literally used Route One for years. Cheers pals... See more

Company replied



Company details

  1. Skateboard Shop
  2. Men's Clothing Store

Written by the company

Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

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4.6

All reviews

(1,445)

1,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store.

Very happy with my order.
Decent prices and rare, hard to find stock.
First time I used this company and I will definitely return.

July 3, 2026
Rated 1 out of 5 stars

Shit show

Firstly got sent the wrong order, then they still haven’t dispatched the correct item after a week.

June 30, 2026
Rated 5 out of 5 stars

Standard shipping, great

Cost of shipping not overly expensive (and nice to be able to choose regular shipping... some sites now only let you pick next-day! Don't want the extra cost if I'm not in a rush to have the item). Order to dispatch was 2 days, which is fine.

July 2, 2026
Rated 5 out of 5 stars

Brought T shirts for my son

Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller and they were perfect. Thankyou

July 3, 2026
Rated 5 out of 5 stars

All good

All good. Quick delivery. Item as desrcibed. Good price. Never used route one before but I would definitely use again and recommend to others.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Really rate Route One

Really rate Route One, good selection at great prices. Delivery was quick and when I needed to return an item recently(wrong size) it was easy and I got confirmation of a refund the next day.

July 4, 2026

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