ROVE  Reviews 

69
•
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I was hesitant to order because linen can look so different in person, but the orange set is exactly the shade in the photos. I constanty get asked about it as it's hard to find non-boring colors in l... See more

Company replied

Rated 5 out of 5 stars

I absolutely love ROVE. I’ve purchased their pieces for myself before and the quality, comfort and effortless style are always beautiful. I recently placed an order as a gift for a friend who’s j... See more

Company replied

Rated 1 out of 5 stars

I ordered one of the over-sized cotton shirts, the size XS was absolutely ridiculous, it was more like XXXL and way too big to look good even for an oversized piece. The colour also was more of a mudd... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE. I submitted a return and have not received my refund and this company has ghosted me - it has been weeks and I’ve sent three follow up emails and they are not responding. They... See more

Company replied

Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 72642911680

  1. Women's Clothing Store

Written by the company

Women's Summerwear Label - Designed to last in Byron Bay | Obsessed with French Flax linen - Need help? Our team will be happy to assist - Contact us on our website or email hi@rovedesigns.com for assistance.


Contact info

3.8

Great

TrustScore 4 out of 5

69 reviews

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No recent history of asking for reviews

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3.8

All reviews

(69)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

I honestly cannot speak highly enough…

I honestly cannot speak highly enough of Rove! I purchased a dress that was confirmed as delivered to my mailbox, but unfortunately, it was nowhere to be found. I contacted Rove expecting nothing, especially as the tracking and photo evidence showed it had been delivered.

To my absolute surprise, they responded immediately and arranged for a replacement dress to be sent, without any fuss or hesitation.

This level of customer service is incredibly rare these days. Rove went above and beyond when they really didn’t have to. Such a refreshing experience and a brand that genuinely values its customers. You’ve absolutely won me over as a loyal customer. Thank you, Rove! ❤️ ps - I LOVE the dress to

October 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I wish all brands were like this

I'm such a fan of Rove. Their linen quality is amazing and shipping is fast. Customer service is top notch.

I first bought a shirt dress and it was a bit too loose on me but they exchanged it straight away and for free! I returned a colour that didn't suit me and there was no issues with the refund.

I've ordered a many times since and always get so many compliments. I wish all brands were like this!

September 24, 2026
Unprompted review
Rated 1 out of 5 stars

FO NOT TRUST THESE SCAMMERS

FO NOT TRUST THESE SCAMMERS. I OTDERED ON 14TH JULY . THEY TOOK OVER 500 DOLLARS AND IT IS NOWHERE TO BE SEEN NOR TRACKED AND THEY DO NOT HAVE A NUMBER AND THEY DO NOT CARE!! I HAVE REPORTED THEM TO SCAM WATCH AND MY BANK . I CANNOT AFFORD TO LOOSE THAT AMOUNT . DO NOT USE

July 14, 2026
Unprompted review
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Reply from ROVE

Hi Rachael, We're sorry your order didn't arrive; the shipping label was created but Australia Post tracking was never updated, which we're pursuing with them. Both your orders were refunded in full the day after you let us know about the missing parcel. We're a small Byron Bay label and we do follow up and find solutions for any missing orders - we're sorry this experience fell short.

Rated 2 out of 5 stars

Bad quality and very expensive returns

Bad quality and very expensive returns. Don't buy from here.

August 3, 2026
Unprompted review
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Reply from ROVE

Hi - we're sorry to read this. We can't locate an order matching this review, so if you'd like us to look into anything, please reach out at hi@rovedesigns.com with your order number - we try to find a good solution for every issue we're told about.
• On quality: our pieces are 100% natural fabrics like French flax linen, and if anything arrives faulty we replace or refund, always.
• On returns: EU returns go to our German warehouse and typically cost €10–15 depending on where you are located and your local postal service. As a small independent label we can't offer free returns, as noted in our returns policy.

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Rated 5 out of 5 stars

Best linen in amazing colors

I was hesitant to order because linen can look so different in person, but the orange set is exactly the shade in the photos. I constanty get asked about it as it's hard to find non-boring colors in linen. The fabric feels really light and soft so I'll be ordering more colors as I wear them so often. You can tell this isnt mass-produced fast fashion.

July 16, 2026
Unprompted review
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Reply from ROVE

This made our day - the mandarin orange is one of our customer favourites, and 'non-boring colours in linen' is what we're all about. Thank you for your kind words!

Rated 1 out of 5 stars

Wrong order

I received the wrong order and I’ve emailed Rove repeatedly, only to get an automated message. There’s no way to contact them by phone, and the incorrect item has no order number on it. I am SO frustrated!
Mackenzie Carpenter

June 15, 2026
Unprompted review
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Reply from ROVE

Hi Mackenzie, We're so sorry about the mix-up, and that our first reply took a few days during a busy stretch (the auto-reply was our way of flagging the delay, but we know it's not the same as a real answer). Once the team read your email, Zoe sent you the correct piece as a replacement, and you kindly helped return the item that arrived by mistake. We're a small team but we answer every email personally - thank you for working with us to sort it out. We hope you're loving your linen shirt-dresses!

Rated 1 out of 5 stars

I ordered a shirt for $150

I ordered a shirt for $150. First, the said it was backordered. Then after several emails over two months they said it had been delivered two months ago! Obviously I never received it. I’m hoping they can make it right.

May 25, 2026
Unprompted review
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Reply from ROVE

Hi Susan, Once your pre-ordered shirt was ready, we shipped it and the carrier then marked it delivered, but since it never reached you, we looked into it, sent a replacement, and followed up until it was safely in your hands. We hope you're loving the linen shirt-dress!

Rated 5 out of 5 stars

Highly recommend

Highly recommend! The fabrics are beautiful and I absolutely wearing love my pieces.

May 2, 2026
Unprompted review
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Reply from ROVE

Thanks Amelia, so lovely of you. Our fabrics are something we put a lot of thought into, so this means a lot.

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Rated 5 out of 5 stars

Love my Rove pieces

Love my Rove pieces! Flattering, beautiful, comfortable fabric, and I love that they use natural fibres. The kinds of classic pieces you can keep forever and come back to over and over again. Great customer service too :)

November 20, 2025
Unprompted review
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Reply from ROVE

Pieces you'll love forever are what we design for - thank you so much Jess! We'll pass your kind words on to our customer service team.

Rated 5 out of 5 stars

My order went thru seamlessly...

My order went thru seamlessly. I ordered a few pieces for my wife and the quality is great and she loved them. And the returns process for the one she didn't keep was very easy thanks to the returns label.

April 29, 2026
Unprompted review
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Reply from ROVE

Thanks so much, so glad your wife is loving the pieces and that the return process was easy, too.

Rated 5 out of 5 stars

10/10!

I ordered a dress and it was amazing, such great quality, I get so many compliments. Got my order so quick. 10/10 experience! Can't wait to buy more ! <3

May 1, 2026
Unprompted review
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Reply from ROVE

Compliments on a new outfit are the best. Let us know if we can help find your next favourite. Thank you so much!

Rated 1 out of 5 stars

I got catfished by a dress

I got catfished by a dress. It looked nothing, absolutely nothing like the picture on the website. My friends laughed so hard. 😅 It felt and looked like a Shein order.

April 13, 2026
Unprompted review
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Reply from ROVE

Hi Geartsje,
So sorry to hear that. If we accidentally sent you the wrong dress we'd love to make it right - please email us at hi@rovedesigns.com. The dress you've ordered is one of our bestsellers and customers love it for the breezy 100% French flax linen. Let us know if we can help in any way.

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Rated 5 out of 5 stars

I love Rove

I love Rove, beautiful quality and design, great fabrics and just right for comfortable lifestyle. And all designed here in Byron Bay. 10/10 from me.

February 28, 2026
Unprompted review
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Reply from ROVE

Thank you so much Jill! This made our day. So glad the designs are working for your Byron Bay lifestyle!

Rated 1 out of 5 stars

DO NOT SHOP HERE

DO NOT SHOP HERE! It’s a complete scam. The make up reason not to give you your money back when you return an item. The quality is very poor and when you place a return you won’t receive your money back so you end up without the item you paid for and your money. SO disappointing places like this exist.

To be clear the dress is not stained, there is a deodorant mark on the dress from trying it on for less than 5 minutes. Again this place is a scam. Make sure you shower before trying on their clothing or else you won’t get a refund because a deodorant mark is considered a stain. 😂

April 18, 2026
Unprompted review
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Reply from ROVE

Hi Lauren,

All returns need to be in their original condition to be eligible for a refund. Your SUMMER shorts were received in good condition and refunded in full.

The dress however is stained and we shared a photo with you. Therefore, it isn’t eligible for a refund, but we did offer to send it back to you at no cost.

If you’d still like the dress returned, just let our team know.

Rated 5 out of 5 stars

Worth the price!!

Working with ROVE was a TOP NOTCH experience! The clothing is not just beautiful, elegant, and classy; it is also very unique! I purchased the SUNCHASER dress in light blue and it’s absolutely perfect!! I am 5’9”, 175# & 36C. The XL fits like a dream. For reference, I usually order a medium or large in most other brands. I followed the size chart and it was true to size.

April 15, 2026
Unprompted review
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Reply from ROVE

Such a lovely review - thank you Sarah.

It’s great to hear the size chart helped you find the right fit, especially as sizing can vary between brands.

The SUNCHASER in light blue is such a beautiful choice.

Rated 5 out of 5 stars

Great experience and love my Rove outfits

Customer service was really impeccable, wish all online stores were like that! I was unsure about the sizing but almost all fit like a glove. I sent one dress back with a return label i got from their website and my refund came through really fast.

April 1, 2026
Unprompted review
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Reply from ROVE

Hi Zafi,

Really glad to hear this, especially that the sizing worked out so well for you.

Great to know everything felt smooth, including your return. Thanks so much!

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Rated 5 out of 5 stars

I love this brand!

I love this brand!! I have ordered a few items now and have always had a great experience. My last dress was pre-ordered as it was out of stock, but they kept me updated and arrived perfectly.

March 18, 2026
Unprompted review
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Reply from ROVE

We’re so glad you’ve had a great experience with us, Olivia!

Pre-orders can take a little extra patience, so it means a lot to hear that you felt well looked after - so happy you love your dress!

Rated 5 out of 5 stars

Best linen pieces

I keep coming back for more colors because I wear them all the time and they just feel so nice. Never had issues with refunds or email replies.

March 5, 2026
Unprompted review
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Reply from ROVE

Thank you Lizzy! We love hearing this.
Pieces you reach for again and again are exactly what we design for.

So glad you’ve had such a smooth experience with us!

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE. I submitted a return and have not received my refund and this company has ghosted me - it has been weeks and I’ve sent three follow up emails and they are not responding. They seem to plan on keeping my $500+ dollars and I’m going to have to pursue legal action to get it back.

March 21, 2026
Unprompted review
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Reply from ROVE

Hi Rebecca,
We’ve looked into this and can confirm your return was received and a refund was initiated on our end.

A chargeback was raised at the same time, which meant the original refund couldn’t be completed as the payment was then handled directly by the bank.

Our team has been in touch via email and will continue to assist - if anything still needs to be resolved, you’re always welcome to reach out, and your bank will be able to provide further updates as they’re now managing the transaction.

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