Our subscription is working well. We were notified when our monthly Royal Canin order was being despatched and could track it easilly. We were also able to re-direct it to a local collection point ra... See more
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See what reviewers are saying
It's not cheap, but its exactly what you want. No fussing about whether the food came from some shady/dodgy place in a country with no regulation. The subscription is easy to manage, the website is... See more
I was working for a contractor and a worker named Richard grabbed my grion passing by me . I later found out that he grabbed another person and made many others uncomfortable I told my employer... See more
Such helpful customer service. I have been feeding my cat Persian Adult complete dry food for over two years. He refuses to eat the last bag I bought. I rang customer services who confirmed that there... See more
Company details
About Royal Canin
Written by the company
The Royal Canin company, owner of the ROYAL CANIN® brand, is a division of Mars Petcare and the global leader in Health Through Nutrition for cats and dogs. Founded in 1968 by French veterinarian Dr. Jean Cathary, Royal Canin has been continually working and partnering with veterinarians, nutritionists, breeders, and other pet professionals around the world to improve pet health and well-being. Based in Aimargues, in the south of France, we are proudly operating in more than 100 markets with 8,500 Associates all over the globe united by the same Purpose: A BETTER WORLD FOR PETS.
Our mission is to transform the health and well-being of each cat and dog by pushing the limits of nutrition and knowledge in partnership with pet professionals. Our unique approach always places cats and dogs at the heart of the innovation process. Their age, lifestyle, size, breed, and activity level are observed through science to produce specific diets for each animal’s specific needs. Carefully curated nutritional products and tailored formulas are available at pet specialty retailers and veterinary hospitals worldwide.
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Contact info
Aimargues, France
- royalcanin.com
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4.1
Great
7K reviews
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I was working for a contractor and a…
I was working for a contractor and a worker named Richard grabbed my grion passing by me .
I later found out that he grabbed another person and made many others uncomfortable
I told my employer and never got any more shifts with them . As a contractor we are to keep quiet to keep the contract
You need to know this behavior is unacceptable
And I am very upset by the whole thing, the power and control over all who enter
Disturbing
October 18, 2026
Unprompted review
After a big mix-up with delivery dates
After a big mix-up with delivery dates, I have now received the product in good order.
October 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivered to the wrong house
Delivered to the wrong house. Yet the day before a box ofvthe same product, same delivery company was delivered correctly
October 14, 2026
Unprompted review
Reply from Royal Canin
Thank you for your feedback. We regret the misdelivery and are reviewing our shipping process to ensure accuracy.
An absolute joke
An absolute joke - dumped at the door -DHL are too lazy to ever knock at the door or attempt to deliver to - this is unacceptable behaviour
October 13, 2026
Unprompted review
Reply from Royal Canin
We appreciate your feedback and sincerely regret that your package was left outside without a knock. We will address this with our delivery partner to ensure better service.
Either Royal Canin is suffering hard times or AI is unreliable or both
Gemini AI says this about RC’s puppy product welcome back.
“The contents of a Royal Canin Puppy Welcome Pack (or Welcome Box) vary slightly depending on the specific promotion or country (such as a breeder code redemption, vet referral, or loyalty scheme), but standard packs generally contain:
1. Nutrition & Treats
Free Bag Voucher / Claim Code: A voucher or voucher code redeemable for a full-sized bag of breed- or size-specific Royal Canin puppy food (e.g., Small, Medium, Large, or Breed Health Nutrition) shipped to your door or redeemed in-store.
Royal Canin Educ Treats: A sachet of low-calorie training rewards designed for puppies during training sessions.
Feeding Accessories: A branded stainless-steel food or water bowl.
2. Comfort & Everyday Essentials
Fleece Puppy Blanket: A cozy red fleece or plush blanket to help comfort your puppy during their transition home.
Tote Bag or Document Folder: A folder or tote to hold your puppy’s veterinary records, microchip details, and registration paperwork.
3. Guides & Savings
Puppy Care Guidebook: Informational booklet offering advice on puppy nutrition, growth stages, house-training, socialisation, and health care.
Discount Vouchers: Money-off coupons (often up to 30%–40% off) for your next purchases of Royal Canin puppy food.
What I received was 3kg of puppy kibble and some poo bags. No wonder my breeder did not recommend use of RC products.
October 11, 2026
Unprompted review
Only part of what I ordered has arrived…
Only part of what I ordered has arrived with no update as to when the rest will be delivered, on a plus side what i have received of my order is very good.
October 8, 2026
Unprompted review
Reply from Royal Canin
Good Afternoon,
We are truly sorry to hear about your recent experience with our delivery service. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused.
We are committed to providing a high level of service and would like to get more details about your order. Please contact us directly Here: https://www.royalcanin.com/uk/contact-us so we can look into this matter and find a satisfactory solution for you.
Thank you for bringing this to our attention and giving us the opportunity to improve our service.
Best regards,
Royal Canin
Very efficient service.
Our subscription is working well. We were notified when our monthly Royal Canin order was being despatched and could track it easilly. We were also able to re-direct it to a local collection point rather than having to wait in for the deivery. Very efficient service.
October 7, 2026
Unprompted review
Very competitively priced
Fast delivery, free if you are on a regular delivery and I find buying direct it’s actually cheaper, the only downside is when I want to skip a month the website shows an error message so that’s something that needs tweaking 👍
October 6, 2026
Unprompted review
Good delivery
Good delivery. Within the hour time slot provided. Driver was friendly
October 6, 2026
Unprompted review
Great price and delivered free
October 6, 2026
Unprompted review
excellent as always
September 29, 2026
Unprompted review
Royal Canin Fussy for Cats
I had two cats become ill with severe Gastro issues within days of starting a new food they just released call Fussy. Thousands of dollars spent on 2 separate ER Vet Visits. I emailed the company with all the info, the lot number, receipt vet reports showing the Vets felt it was the food that made them ill and they stated the did all their research and therefore feel they do not need to reimburse anything to help with the bills due their food making them ill. Do not buy this food!
August 19, 2026
Unprompted review
Excellent product and delivery
Excellent product and delivery. Maybe a smaller box as challenging to deal with so much cardboard...!
October 1, 2026
Unprompted review
Delivery time too long it took 4 days…
Delivery time too long it took 4 days from the order date and I ran out of food.
September 29, 2026
Unprompted review
Reply from Royal Canin
We appreciate your feedback. We understand your frustration regarding the extended delivery time and running out of food. We are actively working to improve our delivery efficiency.
A few years ago my Vet put my dog on a…
A few years ago my Vet put my dog on a RC oral care diet. Quite expensive.
After about a year, no improvement.
Contacted RC via email stating my concern.
The person who received my email drafted an email to a fellow worker for their input back to me but accidentally replied direct to me instead.
The wording of that email stated …….
“Hi xxxx, I forwarded you this email from this guy about his dogs teeth. Can you make up some story and get him off our back.”
I never did receive an answer to my question from RC.
I researched the product online and saw that it was only on vet prescription, of which I had, and after 12 months saw in RC notes online that the product should not be a permanent use for dogs and only used for three months. I told my vet about the three months that was stated online and her comment was “I didn’t know that”
I have never bought a RC product since due to the email accidentally sent back to me and the vets lack of product knowledge.
September 30, 2026
Unprompted review
Reply from Royal Canin
Thank you for taking the time to share this detailed feedback regarding your past experience with our product and our customer support team. Hearing about your interaction with our representative and the lack of proper follow-up is deeply concerning to us. We hold our communication standards to a very high level, and receiving a message like the one described is entirely unacceptable and does not reflect our values or how we value pet owners who trust us with their animals' health. We also recognize how frustrating it was to discover conflicting guidance regarding the recommended duration of use for that specific diet, especially after relying on professional advice for your dog's care. We take full responsibility for the breakdown in communication and the distress this situation caused you and your pet. To ensure this does not happen again, we are reviewing our internal staff training procedures, emphasizing professional communication standards, and re-evaluating how clear product usage guidelines are communicated to both customers and veterinary professionals. Your experience highlights critical areas where our processes failed, and we are committed to making the necessary internal changes to uphold the quality and integrity expected of us.
Sent total wrong order through
Sent total wrong order through. My dog subsequently about run out of current supply.
Thinking of going elsewhere. Not impressed at all.
September 29, 2026
Unprompted review
Reply from Royal Canin
We sincerely regret the error with your order and understand your frustration, especially with your dog's supply running low. We are reviewing our process to prevent this.
Wrong product on a standing…
Wrong product on a standing order....sent dog food for cats.
Can't even look up basic customer information
September 29, 2026
Unprompted review
Reply from Royal Canin
We sincerely apologize for the error with your standing order and for sending dog food instead of cat food. We understand your frustration and regret that this happened. We are committed to provide a better service in the future and to arrange this situation.
Reply from Royal Canin
We are very sorry to hear about this delivery issue. We are taking steps to prevent this from happening again.
Got a 6weeks order service bang on…
Got a 6weeks order service bang on every time, emailed & message about your delivery updated, friendly DPDdriver 😀
September 29, 2026
Unprompted review
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