I have bought 7 units from RPG show...there units are quite expensive so I buy from their clearance section..The quality is stilI good... ..I bought a unit that I was quite disappointed with but I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Customer service is great-always got back to me quickly. Hair is of good quality, lace melts in your skin and you dont have to worry about walking around with that noticeable horrible smell. The pri... See more
Company replied
Really good quality hair! It’s so soft, and the lace melts right in, you barely need to do anything to it at all. They also do costumesation which is a +. The only downside for me is that the cap is a... See more
Company replied
I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future. This is the second wig I've purchased during m... See more
Company replied
Company details
Written by the company
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
Contact info
United States
- 1-718-213-4099
- service@rpgshow.com
- www.rpgshow.com
4.1
Great
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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This will be my first and last time…
This will be my first and last time purchasing a wig from RPGSHOW.
Unfortunately, the wig did not fit properly, and the overall experience was extremely disappointing. I couldn't justify the hassle of shipping it back to Hong Kong, only to wait another 1–2 weeks for a customer service response. I'm sharing my experience to help other potential buyers make a more informed decision before spending their hard-earned money.
The colour was not as advertised. Before the wig was shipped, I expressed my concern that the hair looked too brown. I was assured that it was simply the lighting. However, when I received it, the colour was still noticeably brown. It is nowhere near a natural black or 1B. I would say it is closer to a colour 3 or 4. This was disappointing, especially since I had raised the concern beforehand.
I initially tried to make the best of the purchase by removing the wefts and converting the hair into a sew-in so I could at least get some use out of it. I even attempted to dye the hair to correct the colour, but the dye did not take.
It wasn't until I compared the RPGSHOW hair with hair purchased from another vendor that I began questioning its quality and composition. I've purchased kinky-textured hair from Wiggins before, so I'm familiar with the texture I expect. The RPGSHOW hair felt noticeably different from what I'm accustomed to, despite both vendors advertising what was supposed to be the same texture.
I've uploaded a picture showing the comparison. Both sets of hair are wet, and the section between the red lines is from the other vendor. You can clearly see the difference in texture. Combined with the fact that the RPGSHOW hair did not take the dye, I have questions about its quality and whether it is actually 100% human hair or a synthetic blend.
To be fair, the product listing does not explicitly state that the hair is 100% human hair, so buyers should keep that in mind before purchasing. Nevertheless, the difference in texture and my experience with trying to colour the hair left me very disappointed.
The shipping and packaging experience wasn't any better. Shipping took some time, and when the package finally arrived, the wig had a very strong, unpleasant fishy smell. It lingered... I had to keep the wig in the box until I could spend time to take it a part. I can only speculate about how or where it was stored, but the smell was definitely off-putting. I was sick for months, so I couldn't deal with advocating for a fair outcome.
Unfortunately, more than 90 days have now passed, so I'm outside the dispute window and unable to pursue a resolution.
Overall, this was a disappointing purchase. I wanted something easy to put on after my surgery. Even the initial picture they sent before shipping looked nothing like the advertised unit. The advertisement showed hair that appeared light, soft, and feathery, but what I received did not give me that same look or quality.
I will acknowledge that they made an effort, but the final product simply did not meet my expectations. Unless you're experienced with customizing and styling wigs, I would think twice before spending your money on this unit.
I would not recommend this purchase based on my experience. I hope this review helps someone avoid the disappointment and make a more informed decision before purchasing from RPGSHOW.
October 31, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear, we sincerely apologize that your experience with our wig did not meet your expectations. We truly regret the disappointment and inconvenience this has caused.
We would also like to clarify that, prior to seeing your review, we had not received any complaints or concerns from you through our customer service channels regarding the issues mentioned. Had we been made aware of them, we would certainly have done our best to assist you and find a suitable resolution. Regarding returns, we provide a return address at our U.S. facility, which is closer to you, so returning the item would not have required shipping it all the way back to Hong Kong.
We would also like to clarify that all RPGSHOW wigs are made with 100% human hair, not synthetic blends. We take the quality and authenticity of our hair materials seriously. Regarding your concerns about the wig, we have reached out to you via email with further explanations and would sincerely appreciate the opportunity to hear back from you.
We value every customer's feedback and take your concerns seriously. We genuinely hope to have the opportunity to better understand what happened and address your concerns.
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HAIR ALWAYS MIXED WITH VERY SHORT HAIR LENGTH
Their Hair is good (not the best) but I also noticed That They are ALWAYS mixed with very short hair too which make it often difficult to Flatten and the short hair mixed makes me hate my wigs I bought from them .
July 8, 2026
Unprompted review
Concerns were addressed.
I had concerns about a return, but Tina addressed them in a timely manner .I'm satisfied with how the issue was resolved.
September 24, 2026
Unprompted review
I placed an order for a specific wig…
I placed an order for a specific wig and I got a complete different one. The q6is so different, also it carries a terrible smell.
August 3, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Pauline
Thank you so much for sharing your experience with us. Your feedback means a lot to us. We truly appreciate your honesty and the time you've taken to communicate your concerns.
We are genuinely sorry to hear about that the wig didn't meet your expectation and the smell mentioned. We understand how disheartening and frustrating this must be for you.
We take this issue very seriously, and we have assigned a dedicated customer service representative to communicate with you via email, and we are committed to finding a reasonable solution that meets your satisfaction. Thank you for your patience. We look forward to the opportunity to assist you further and regain your trust in our products and services.
Warm regards,
RPGSHOW Customer Service
Awesome Customer Service...
I ordered a custom made wig through RPGSHOW, and it was delivered today. I have to say.....This wig (Full Lace C-Cap) is absolutely beautiful and it's exactly what I asked for. I will order from this company again, and will definitely recommend RPGSHOW to my family and friends. Thanks again!!
July 22, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Patricia,
Wow—thank you so much for your kind words! We’re absolutely thrilled to hear that your custom Full Lace C-Cap wig arrived safely and exceeded your expectations. 😊
Knowing that it turned out exactly as you envisioned means the world to us. Our team puts a lot of care into every custom order, so your feedback truly made our day!
We’re incredibly grateful for your trust and your willingness to recommend RPGSHOW to your family and friends—that’s the highest compliment we could ask for. Whenever you’re ready for your next piece, we’ll be here to create something just as perfect for you.
Wishing you many gorgeous hair days ahead! 🌟
Warm regards,
RPGSHOW Customer Service
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Satisfied customer
I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future.
This is the second wig I've purchased during my ongoing cancer treatment. Losing my hair has been one of the hardest parts of this journey, so finding wigs that are beautiful, comfortable, and easy to wear has meant so much to me. Since I had never worn wigs before, I was nervous at first, but your wigs are so easy to use and have given me back a sense of confidence.
I'm so greatful for such an amazing product that have made a difficult time a little easier. I truly look forward to purchasing again.
July 21, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Nadya,
Thank you so much for your heartfelt message—and for choosing RPGSHOW again. We're truly honored to be part of your journey.
Knowing that our wigs have helped you feel beautiful, comfortable, and confident during such a challenging time means more to us than words can say. We understand how difficult this journey can be, and we're so glad our wigs could bring a little bit of ease and joy into your life.
Your trust and kind words inspire us to keep doing our best. We can't wait to create more beautiful wigs for you in the future—whenever you're ready, we're here for you.🌸
Warm regards,
RPGSHOW Customer Service
After 20 years, I've found my wig company…
I’ve worn wigs for well over 20 years and the wig I ordered from you is thee best by far. Everything about it from ordering options and selections to the ongoing updates about my purchase until I received it. And finally the hair itself… The hair is the highest quality hair I’ve ever experienced. The color is beautiful and the lace is perfectly natural. And I’ve had absolutely no shedding yet! I’m already looking for my next RPGSHOW wig. So yes! I highly recommend them for an online luxury experience.
July 1, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Cecilia,
Wow—thank you so much! 🥰 After 20 years of wig-wearing, your words mean the world to us.
We're truly honored to be your best find yet. So glad you loved every step—from ordering to unboxing—and that the quality, color, and lace exceeded expectations. No shedding? That's what we love to hear!
Can't wait to help you pick your next RPGSHOW wig! We're here whenever you're ready.
Thank you for the amazing recommendation—welcome to the family! 💖
Warm regards,
RPGSHOW Customer Service
The wig was beautifully presented
The wig was beautifully presented with lots of great bonuses like luxury black drawstring bag, high quality black box for storage, wig net, headband for melting lace with glue, lace trimming set, double sided tape tabs, AND a wig hanging bag! I believe it was all to celebrate 20 years of RPGSHOW.
The colour is a gorgeous darker brunette with ashy highlights. The lace is 13x6 undetectable transparent swiss lace. She is 20 inches long and came beautifully styled and packaged with all the extras!
I'm very happy with the final result. She's a lovely full voluminous wig, and super long, which is what I truly love to wear. Something close to my bio hair, which I miss dearly since being diagnosed with Alopecia Universalis last year.
I highly recommend RPGSHOW for beautiful human hair wigs!
June 13, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Customer,
Thank you for your lovely feedback! 💖
We're so happy you enjoyed the full RPGSHOW experience—from the beautiful packaging to all the thoughtful extras. That 20th anniversary touch was definitely made with love!
Your wig sounds absolutely stunning—that dark brunette with ashy highlights and 20 inches of full volume? Gorgeous! 😍 And we're truly touched that it helps you feel closer to your bio hair. Thank you for trusting us with something so personal.
We're honored to be part of your journey. Can't wait to see you again for your next look!
Warm regards,
RPGSHOW Customer Service
A Must Have
I first learned about this company through an influencer on social media and decided to give them a try. Let me start by highlighting their customer service. Their response time is quick, they genuinely listen to customer concerns, and they take the time to explore solutions. They work hard to resolve issues in a way that benefits both the customer and the company, creating a true win-win situation.
As for the products, the units are excellent quality and look completely natural. With the discounts offered, they are also very affordable. So far, I have purchased three units and have been very pleased with each one. I definitely plan to purchase more in the future.
June 24, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Katrina,
Wow—thank you so much for your kind words! We're genuinely touched by your thoughtful review. It makes our day to know that you've had such a positive experience with both our team and our products.🌸
We always strive to listen, understand, and find the best solutions for our customers, so hearing that you feel that win-win spirit means the world to us. And we're thrilled that you're loving the quality and natural look of your units—three already, and more to come? That's the best compliment we could ask for! 😊
We can't wait to help you with your next purchase. Whenever you're ready, we're here for you!
Warm regards,
RPGSHOW Customer Service
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I have always been a member and a fan…
I have always been a member and a fan of RPGSHOW’s wigs, they always come through for me.
May 19, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Jeremie,
Thank you so much for your long-time support and kind words! 💖 We're truly honored to have a loyal member and fan like you. It means the world to us that our wigs have always come through for you.
If there’s anything we can help with—whether it’s styling tips, new arrivals, or order issues—please feel free to let us know. We’re always here for you! 😊
Warm regards,
RPGSHOW Customer Service
Great wig retailer
Great wig retailer!
I have ordered several wigs from this company and I can tell you it is a great value/well-made product for the price point. I have not been disappointed and the only time I was, they handled it very professionally and very fairly. I will continue purchasing from this company because they do very well. I also learned it’s their 20 year anniversary which speaks volumes for the Wig industry.
May 21, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Elsa,
Thank you so much for your wonderful message! 💕 We’re truly touched by your kind words and loyalty. It means a lot to us that you’ve trusted RPGSHOW with multiple orders and have been happy with the value and quality of our wigs.
We’re especially glad to hear that even when an issue came up, our team was able to resolve it professionally and fairly—that’s always our goal. And yes, we’re so proud to be celebrating our 20th anniversary this year! Your support over the years is a huge part of why we’re still here, doing what we love.
Thank you again for being such a wonderful part of the RPGSHOW family. We can’t wait to serve you again soon! 🎉✨
Warm regards,
RPGSHOW Customer Service
I love RPG wigs
I love RPG wigs. I’ve been wearing it for the past nine or eight years. It’s natural. looks very real. I try other wigs cheaper sometime and always end up coming back to RPG wigs.
May 25, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Andrea,
Thank you so much for your amazing loyalty and kind words! Hearing that you’ve been loving RPG wigs for eight or nine years truly means the world to us. We're so happy that our wigs have been able to give you that natural, real look you’re looking for — and that even after trying other options, you keep coming back home to RPG.
Your trust and support inspire us to keep doing our best with every single wig. Please don’t hesitate to reach out anytime you need anything — we’re always here for you! ✨
Thanks again for being part of the RPG family! ❤️
Warm regards,
RPGSHOW Customer Service
Love RPG
Love RPG. The quality is on point every single time. And I’ve bought at least six wigs from them. I got influenced by Hairvivi and I quickly return that wig it was basically synthetic hair. I should have known they ship in five days. With RPG the reason it takes that long they are actually making it from scratch to your specs. Thanks RPG❤️
May 14, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Tracey,
Thank you so much for your heartfelt support and for being such a loyal customer! 💖 We’re truly honored by your kind words and your trust in RPG Show. Knowing that you’ve purchased six wigs from us and love the quality means the world to our team.
You’re absolutely right—each wig is carefully crafted from scratch based on your specific measurements and preferences, which is why it takes a bit more time. But we’re so happy that you find it worth the wait!
Thanks again for your understanding, encouragement, and love for RPG. We’ll keep working hard to bring you more beautiful, high-quality pieces. Please feel free to reach out anytime you need help or have special requests. We’re always here for you! 🎀✨
Warm regards,
RPGSHOW Customer Service
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I love their amazing customer service…
I love their amazing customer service and truly appreciate the time they took to customize my unit exactly to the style I wanted. The wig turned out beautiful, amazing work and great attention to detail!
May 11, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Customer,
Thank you so much for your lovely message! 💕
We're absolutely delighted to hear that you had such a great experience with our customer service and that you love your customized wig. Knowing that we could match the exact style you wanted and that the attention to detail shone through truly makes our day.
Your kind words mean the world to us, and they inspire our team to keep doing our best for every customer. If you ever need anything else—whether it’s another custom piece or just some wig care advice—we're always here for you.
Warm regards,
RPGSHOW Customer Service
I love the glueless wig
I love the glueless wig , it’s easy to wear, comfortable, and great quality. I’ve purchased several wigs from RPGSHOW
over the years and always receive compliments whenever I wear them. The hair looks natural, the quality is consistent, and the glueless feature makes styling so much easier. Definitely one of my favorite places to purchase wigs from!
May 13, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Reecy,
Thank you so much for your kind words and for being a loyal customer! 😊 We're thrilled to hear that our glueless wigs have made styling easier and that you always feel confident wearing them.
Your support means the world to us—can’t wait to bring you more beautiful, high-quality wigs in the future.
Thanks for choosing RPGSHOW! 💕
Warm regards,
RPGSHOW Customer Service
2nd purchase
2nd purchase! Been great so far. Installed professionally. Hair doesn’t tangle. As long as the quality remains I’ll continue to order.
April 15, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Talea,
Thank you so much for your second purchase with us – and for taking the time to share your experience!
We're absolutely delighted to hear that everything has been going great so far 😊
It's wonderful that the professional installation worked out well, and especially that hair doesn’t tangle – that's exactly the kind of smooth experience we want for you.
Your loyalty means the world to us. Please rest assured that we will keep striving to maintain the same high quality you trust. As long as you keep loving it, we'll keep delivering!
Looking forward to serving you again (and again) 🛒✨
Warm regards,
RPGSHOW Customer Service
Never Disappointed
I have been purchasing units from RPGShow for 4 years now and over time I have come to realize that you get what you pay for. Yes, they are pricey, but again you get what you pay for because the quality is there. Yes it may take a while to receive the unit if it is custom made, but you will want to allow that time to insure that you receive a unit that is just as you ordered. Customer Service is outstanding, I always receive pictures prior to shipment for my approval and communication is always friendly and accommodating. You can find cheaper units that you can receive in a matter of days, but trust me, there’s no comparison.
April 16, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Deborah,
Wow – 4 years of trusting RPGShow! Thank you so much for your continued support and for taking the time to share such a thoughtful review. 🙏
We're truly honored to hear that we've never disappointed you. Your words mean the world to us – especially when you say "you get what you pay for." That's exactly what we believe in: quality over shortcuts, every single time.
You're absolutely right – custom units do take a little extra time, but we're so glad you see the value in waiting for a piece that's made just for you. And we're thrilled that you've loved our customer service, including the pre-shipment photos and friendly communication. That's just who we want to be for you. 💬📸
We know there are faster, cheaper options out there – but hearing you say "there's no comparison" truly makes our day.
Thank you again for your loyalty, your patience, and your trust. We can't wait to keep creating for you!
Warm regards,
RPGSHOW Customer Service
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Lovely Wigs
I have been very pleased with my RPGshow. I like how their company website gives the opportunity to customize wigs, such as deep bleaching and hairline options. Their wigs are lovely and the hair washes well and wears well. RPGShow also has a wonderful customer service department!
March 12, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Dee,
Thank you so much for your kind words! 💖 We’re thrilled to hear that you’re loving your RPGShow wig and enjoying the customization options like deep bleaching and hairlines.
It’s great to know the quality and our customer service have made you happy. If you ever need anything, just reach out—we’re always here for you! Happy styling! 😊
Warm regards,
RPGSHOW Customer Service
Love RPGSHOW hair.
Customer service is great-always got back to me quickly. Hair is of good quality, lace melts in your skin and you dont have to worry about walking around with that noticeable horrible smell. The price isn't cheap but it helps that they have coupons you can use. Ordinary person here. Will continue to purchase! I gave 4 stars bc I had to bleach my knots myself.
February 14, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Kesha,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're happy with our customer service and the quality of our products. It's fantastic to know that the lace blends seamlessly and that you appreciate the absence of any unpleasant odors. We're glad you find value in our pricing and coupons.
Your loyalty means a lot to us, and we're committed to continually improving our products and services. We appreciate your feedback on the knots and we'll definitely take that into consideration.
Thank you for choosing RPGSHOW - we look forward to serving you again soon! If you have any more questions or need assistance, feel free to reach out.
Warm regards,
RPGSHOW Customer Service
Best Wigs in the Game
I absolutely love this wig company! Their wigs are incredibly soft, full, and beautiful. The lace is strong, durable, and blends seamlessly with my skin tone, which makes installation so easy and natural-looking. The quality truly stands out.
I also appreciate the excellent customer service. Every experience has been smooth and professional. I’m so happy I found a company that consistently delivers high-quality, affordable wigs. It’s been less than three months since I’ve found this company and I’m already ordering my third wig!
March 2, 2026
Unprompted review
Reply from RPGSHOW.COM
Dear Jyanna,
Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely thrilled to hear how much you’re loving your wigs — from the softness and fullness to the durable lace that blends seamlessly with your skin tone. It’s feedback like yours that reminds us why we do what we do! ✨
We’re also so glad to hear that our customer service team has been able to provide you with smooth and professional support. That means the world to us! Knowing that you’re already ordering your third wig in less than three months truly makes our day — welcome to the RPGSHOW family! 💕
If you ever have any questions or need help choosing your next favorite style, don’t hesitate to reach out. We’re always here to help!
Warm regards,
RPGSHOW Customer Service
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