Red Rock Estate & Property Management Reviews 342

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and positive attitudes, making interactions pleasant and efficient. Many people appreciate the quick response times and clear communication, noting that queries are often resolved promptly and effectively. The overall service is consistently described as excellent, with numerous individuals expressing satisfaction with the support received and the smooth processes. However, some reviewers were not happy with communication, reporting that emails and calls often go unanswered, leading to uncertainty and delays. A few other people also felt that there was a lack of transparency regarding service charges and maintenance, with requests for documentation often being ignored. These customers also mentioned issues with property maintenance being neglected despite collected fees, and felt that the company's responses were sometimes incomplete or contradictory.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and professional... See more

Response time

Customers consistently note positive experiences with response times, with many praising the promptness and... See more

Customer service

People report positive experiences with customer service, often highlighting helpful, efficient, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

Customer communications

Users describe positive interactions with contact, often finding communication easy and efficient, whether by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for your quick and pragmatic action in dealing with my payments for next year. Stacey was quick, professional and sorted everything out with no fuss. To the organisation at large, please ton... See more

Rated 5 out of 5 stars

Dear Chloe and Stacey, Pat and I would like to thank you for your help and professionalism in the many dealings we have had over the years with RedRock. You both have pleasant and positive per... See more

Rated 5 out of 5 stars

We have worked with Red Redrock for several year's now and always a pleasure. A special mention to Chloe Griffin in their Account's Dept, any concerns, she sorts without any stress. Thanks from Rw... See more

Rated 5 out of 5 stars

Ania and Jane provided an excellent and professional service. I am grateful for the quick response once we paid the fees to getting the LPE1 pack for the sale of our property last month, September 20... See more


Company details

  1. Property Management Company

Written by the company

Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

342 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The Red Rock Property management…

The Red Rock Property management company has been working in the industry for years now.
Beverly has been fantastic! She’s incredibly responsive. Every time we’ve sent an email, she gets back to us really quickly. The whole team at the company clearly tries their best to respond as fast as possible. They’ve made managing our property so much smoother. Highly recommend.

June 15, 2026
Unprompted review
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Rated 4 out of 5 stars

Dealing with Stacey regarding my…

Dealing with Stacey regarding my billing issues. Stacey has been very helpful and has been quick with any correspondence. Red Rock have been good on acting on property issues.
The only issue is regarding the wording on the billing if that can be less intimidating that would help all your customers.

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly Recommended & Great Service.

We moved to Red Rock a number of years ago due to the previous management company being difficult to get hold of, numerous issues not dealt with and poor landscaping, Since using Red Rock they have a great portal, always available and find solutions to any issues raised on the Estate, Luke keeps the estate well maintained and Ania, Jane & Jill have also recently supported us with a move from the estate when selling our property and liaised with our solicitor on any queries. I would highly recomment Red Rock as an estate management company !

May 18, 2026
Unprompted review
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