RUFF CYCLES Reviews 

After owning different fatbikes (dutch/american/chinese) with problems like short range, bad brakes, rust problems, electric issues, etc. I bought a Ruff lil Buddy with Bosch motor. Its a strong and comfortable bike with long range, enough power and superb build quality. Riding it is like riding a 80's BMX bike. Never had this much fun on a bike! I also like the accessoires for it. A lot of nice parts to make it my own and all the parts are of very good quality. To me its worth the money. I highly recommend it if you like something fun and good.

Nice products but it takes a week to get from Germany to Netherlands.
And if something is wrong (in my case a seat that broke within 3 months) you never hear from them again.
So be prepared to loose some cash...

Still no answer from Ruff regarding my sadle.

I dropped them an email three weeks ago. The website states that the saddle of the bike is "weather-resistant and water-repellent", but it definitely is not. After just a few raindrops, the water gets absorbed through the stitches. Even days later when you sit on the sadle, you will get wet pants.

I wrote a review regarding this issue (and another issue I had) and they gave an instant response but ignored my issue regarding the sadle.

As a customer who spend shitloads of money on a bike and accessories I am not taken serious what so ever. I get totally ignored but as soon as you write a bad review, they respond.

Bikes look cool AF, but their after sales is terrible.
If a part has broken 30 minutes into its use it’s not fit for purpose.

After a whole week of silence they came back to say that the part has a weight limit which is not mentioned on the website at all - thus mis-selling the item.

I also commented on their Instagram and they deleted my comment. So thought I’d leave a note somewhere they couldn’t manipulate.