Rules Reviews 

I would like the owner of the restaurant to know what an exceptional member of staff they have in the Hungarian waitress Katalin who was working yesterday. She truly flies the flag for Rules Restaurant. She welcomes all guests and gives full information about the menu. She understands provenance of all the food and guides diners through the dining experience with great precision. I haven’t seen this standard of service for a very long time and I have dined in many great establishments all over the world. I think in this day and age of customer demand and complaints, it is vitally important for restaurants not know when they have just got it perfectly right, but more, for the individual members of staff like Katalin, to know that their work ethic and professionalism make a wonderful and unforgettable dining experience for the customer.

Wouldn’t recommend - It is completely overrated.
A highly dodgy place to go with dietaries, I was in shock at how little they cared. I waited what felt like an eternity for some gluten free bread, which again was on the notes. I’ve been to many other places that are on the ball with dietaries, this is not one of them!
You can’t wear mid thigh smart leather shorts (that basically looked like a skirt as they are slightly baggy), but you can wear very short dresses and casual jeans, top & trainers as though you’ve just walked in off of Oxford Street shopping all day.. makes sense.. not!
The manager at the front desk was not it, I don’t know why I thought people in this place wouldn’t be pretentious, but sadly that was not the case.
The restaurant was genuinely freezing, the whole party said it, so it wasn’t comfortable to sit and enjoy anything to begin with and there was just no atmosphere (I don’t mean music, just generally the only way to describe how it felt is ‘dead’).
Slow service and really unhelpful staff.
Extremely disappointed.
Not accommodating at all for anything.
Won’t be returning or recommend sadly.
I also marked it was a member of the party’s birthday when booking, I know they saw the notes I added as they asked about a dietary I had added - I think it’s the only restaurant that hasn’t acknowledged at all that I selected it was for a special birthday!
I genuinely cannot describe enough how much of a rubbish evening we all had at this restaurant and I left completely deflated, disappointed and feeling like I wish I could rewind time and book elsewhere.

The meal downstairs was fantastic. The place gives a wonderful experience with decor and service. However, the coctail bar is disappointing. The place is beautiful however the service and rules upstairs did not allow for a glass of milk to be given to a customer who needed it in order to consume their treat cocktail. The manner in which the request was dealt with was almost rude, not old world service and not good service in any age.

Old fashioned excellence. Smart service and fresh food.

The staff was amazing and then bartending staff was exceptional. Excelled in customer service and hospitality. Excellent food and beer, good value too. Definitely will go there

Service staff from Rules provided was exceptional. Very attentive and so well organised. Out waitress Sophie was very patient with my dietary choices and requirements. She met all standards and beyond. Place is beautiful and food was divine ☺️Excellent experience we’ll definitely be back 😊

This place is one of our favourite restaurants and at Christmas time one of the most magical places to eat. The staff are all impeccable and friendly. The food is amazing real old school English menu. Highly recommended especially in December.

This is our second experience at Rules and the only reason we come is for the great food, great hospitality which is a testament to the staff who work there. The place is great oldy worldy, the oldest restaurant in London and we might not be wealthy but it is worth the experience to sample this fine good value for money restaurant in London. A great place to eat. And our Hungarian waitress was amazing. Thank you for making my wifes 60th very special.

Absolutely five big stars 🌟 🌟🌟🌟🌟

Rules restaurant Covent Garden.

What a remarkable restaurant, the most beautiful place to be at Christmas. The staff were warm, friendly, and helped to create a lovely atmosphere. The food was the best I’ve ever had in any London restaurant. Absolutely outstanding experience!! Looking for an excuse to get back there as soon as possible!

Rules has a claim that it’s the oldest restaurant in London, its other claim is that is can do ‘English cuisine’ very well... Well, it has every right to both claims. We couldn't get a seat until 9pm on Saturday but still worth the late dinning. Service was very good, and cheerful (our waitress was), décor comfortable and fun (even the Thatcher paintings). The menu really did have wide range to choose from, and what we had ordered was cooked to perfection and tasted delicious. This is a ‘must do’ restaurant, you will not be disappointed.