Runners Need Reviews 

These employers really know their stuff!
When it comes to trainers its the best I have encountered, and I have encountered a lot being a cross country runner (hasher)! I get through a lot of shoes!
Friendly, knowledgeable and above all paitent, you do not want to be rushed making that decision!
I would go back no hesitation.

I was in the Liverpool store on Saturday morning for a gait analysis. The young woman who helped me was great. I felt very informed about the results of the analysis and confident in her suggestions.

I used the new shoes for a run this afternoon and I could really feel the difference.

Why can you give no stars to these companies.
This company is unbelievable.
2 weeks I’ve waited for my trainers which were over £100. Next day delivery never happened.
DHL failed to deliver.
Two weeks I’ve been chasing them.
Customer service useless. We can give you a refund when you reject the parcel at the door.
There is no parcel!!
I’ve never dealt with such a terrible company like this.
We’ll take your money and we don’t care if your item is lost or stolen.
Some delivery guy at DHL is obviously wearing my trainers no doubt.
No-one picks up the phone you’re left for ages on hold. Emails aren’t replied too.
Please avoid this company. Go elsewhere to a running specialist who gives you 100% customer service.

Have the Runners Need (aka Cotswold Outdoor) team considered not using the running joke of delivery? Evri is hated by absolutely every customer. Since you pass on the cost to the customer anyway, perhaps use a delivery service that, you know, delivers? Or keep losing return business - your call. I know I won't be placing another order with you.

Ting was great - very knowledgeable and helpful when asking for advice about new running shoes

Absolutely useless. Ordered on the 1st for next day delivery and these guys use Evri so surprise, no parcel by the 4th meaning I don't have the correct equipment for my race. Spent 40 mins on hold to just speak to an agent saying that they can't do anything as its Evri fault. No offer of a refund on delivery, no idea when or if this parcel will turn up. Feel properly ripped off. And I'm sure I'll have to waste more time on hold to get this sorted.

They have lost the parcel and are now unwilling to sort me out with any shoes. It has been truly dreadful. No updates, nothing. I WOULD NOT RECOMMEND USING THEM TO ANYONE

Ordered shoes in store was told they will be delivered the next day. They were not and then go stuck in Evri there is an issue with your parcel loop for over a week.

Reached out to customer service who were polite and responsive.
But the company policy that you can't get a refund until item is returned to them by courier is crazy. If the courier had the parcel they would have delivered to me and not had an issue in the first place! My advice if they don't have in store don't bother as you wont get your order or money back.

We met a very informative employee , who also managed to ensure the right fit , plus a scan also advising on very large range of choices. Very impressive.

Wanted a gait analysis fitting to get some trainers for my son as he’s starting RAF basic training. Refused as he’s under 18, apparently sue to insurance.
A little embarrassing for the Cotswold store considering they are very close to military bases
Even more embarrassing was the store colleague - computer says no style of customer service

I went in to the Spitalfields location to pick up a new pair of runners for my upcoming marathon. I’m a female runner and I wasn’t in running clothes. I tried on a pair of shoes and I was told I was not allowed to use the treadmill because it’s too technical for me. I was told to jump up and down on the spot. This along with other comments, made me feel very uncomfortable. The worker would not listen to what I was looking for out of a pair of shoes. I felt pressured to buy a pair of shoes that I really didn’t like and when I got home I realised I was given the try on shoes. They were filthy there was hair all over them, they had scuff marks. I went to return them the next day in different location and they said the shoes were worn. I had picture proof to show that I hadn’t actually wore them.

Most of my order went missing with Evri. It’s been six days now of it being lost in transit, two since I contacted Runners Need. They say I need to wait seven working days for a refund/update so they can claim back against Evri. I explained that their relationship with Evri wasn’t really my concern and I wanted my money back now as it’s been ten days since I placed the order. The customer service rep was apologetic but said I had to wait, that’s the process. Would be v reluctant to order from here again, both because it’s unreliable and because the customer is very definitely not at the center of their resolution approach.

I ordered shoes for next day delivery. 4 days later they haven’t arrived. I rang them to cancel it. Over a week later I still haven’t had the refund. I rang them and apparently their courier hasn’t returned the shoes yet. They never even arrived at my address so I don’t believe that they haven’t had them back over a week later. Do not order from this company!!!!

Still no refund, along with no update from runners need / snow+rock

They can’t even be bothered to reply to their reviews 👌

Totally weird, they won’t let you go downstairs. Had to stand in a queue to be able to go and look at a Garmin, or even find out if they stocked it. Security guard at the top of the stairs seemed as perplexed as me. Why wouldn’t I but it online!!!

The young lady Issy that help me and my partner buy our first new pair of running shoes. She was so knowledgeable, was kind and helpful with everything we asked, would go back just because she was amazing. Thank you
A pay rise for people like this should be given quickly, dont loose the best.

Terrible after sales from this company sent back my brooks under the 12mth warranty for assessment due to holes after 8mths of regular use and they refused to do anything they are just not interested and sent them back to me

Warning! They use Evri!!
Very poor and misleading messaging online. They say free next day delivery if over £125. I picked them because of this. Then they send it standard delivery via Evri... so I can expect them to turn up in 3-5 weeks.

Still waiting for my trainers to arrive from #RunnersNeed #CotswoldOutdoor, It’s now been 3 and 1/2 weeks and getting ‘bot’ like responses from customer services.
They have lost my trainers with their courier and refuse to send me a new pair until they find out where they have gone.
I have sent numerous e mails and just getting a generic ‘holding’ response. Very unhappy