Rusta Reviews 

As a first-time shopper at Rusta in Jena, Germany, I was thoroughly impressed by the helpful and genuinely friendly staff. The service I received exceeded my expectations, rivaling that of more expensive stores. It was a refreshing experience to finally get the quality of service I've always hoped for in Germany ^^

Pretty low prices,nice and friendly stuff in our City (Lübeck, Germany). Good quality.

Really very fantastic offers I can find there,very gentle service also... love u rusta

Bought the wrong wood oil color in store and tried to exchange it unopened for the right one. They said that it was fine initially and I got went in and got the can. Then they asked for receipt which I didn't bother with at time of purchase. They refused to let me exchange it, like it would cost them anything. The product isn't even available anywhere else but they can still resell it regardless. So now I have a useless can of oil. There are better deals and better products in other stores. Best to stay away I think. I wouldn't count on them owning up to a potential problem based on my experience and other stories. Only shop there if you're sure that you won't bother returning things, e.g. if they're very cheap.

I recently moved and needed several items for my new home. I found everything I needed and then some and all at unbeatable low prices. Staff was very friendly and helpful

Rusta Botkyrka
Very friendly personal
Tack🫶

First, they don't tell you, you're in Finland? Expecting swift delivery? They will send things over from Sweden!!!

Items don't arrive, they tell they sent through DHL but DHL never received the items.

Customer service ignores you and now they got your money you're not interesting anymore. Noone attends in hotline, I asked for reimbursement by email, no news.

DO NOT ORDER ONLINE

My next step is police.

Order number: 8422251905

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Update:

Following response from Rusta:
Yes, I could have a refund, only with a lot of insistance, I didn't need to waste my time like this.

But on other words, are you suicidal as a business? Your exec should be replaced, something is absolutely wrong.

I ordered 4 items online. The delivery was with DHL. One item arrived and the others (in another package) didn't. It appears to be lost somewhere in DHL. The problem is Rusta is no longer responding to my emails about it. It's so frustrating as I could actually go to the store and get the items I want but they won't refund or redispatch my goods, even though they have my money. It seems the customer is not important to them. They don't mind if I sit on the floor waiting for my chairs!

I like doing shopping in Rusta. I can find every thing i want. Frindly staf and the prices are great

Top Personal
Super Sortiment
Coole Angebote

quality is perfect
prices ok

We ordered outside furniture online to enjoy the nice summer but it never arrived. Rusta said it will take 1-2 weeks to arrive but we are now waiting more than 5 WEEKS! The delivery is postponed all the time and Rusta said they can't help us! We now cancelled the order and hope to get the money back. Don't order online at Rusta! Because if you get problems to get your item they don't help you at all!

Great design at a great price. I was surprised to find so many beautiful pieces and will buy again

Gentil Team, Good Service. Also extra wishes were realized.

Nice products and swedish sweets. Perfect.

Super! Like at home in Sweden ❤️

Specialy your offers for members ,everytime is Great.

We like rosta, and their selling policy. Rusta made very good idea for sell. Good price and good deal. I like it. Carry on rusta, all the best for your business.

Very rude customer service. They had big Christmas socks with noticeably big price tag of 10 Kronas. I asked from cashier if they really cost just 10 Kronas but it turned out that they actually cost 8 times more, so I did not buy them. The cashier spoke very rudely for me and I felt that she treats me like I'm some kind of criminal or moron.