Ryde Technology Reviews 

Leaking like a sieve. Zero trips taken, yet personal data has already leaked - Customer support is totaly useless. I had to search Google for details about the breach, as the app’s own push notification just led to the main screen. I would appreciate some status updates after this long time.

In a rush, I had to download the app and take one of these scooters because nothing else was available. Minimum credit top-up €3???
​On top of that, the company has absolute shit parking options, so renting this actually took longer to reach my destination. To top it off, when I realized what a shitty system it was and deleted my account, the app didn't warn me that I wouldn't get a refund for my credits. It notified me about everything else, though.
​Never again—I won't be using this anymore and I definitely don't recommend it to anyone... There are much better options out there!

Not only they have terrible scooters,wich by the way are very poorly maintained by people who recieve so less training and don’t even know how to hold a screwdriver!
The work environment is so toxic and illegal full with Nordic people who does not respect the people from the other countries especially people from the other races !!

Overtime working hours bosses are racist no good payment for the job you do and they only use you as a slave .

So far i would say if you value your Safety and health do not board one of their scooters bcs there is 0 maintenance!!

Also they tend to scam people and then there is 0 totally 0 customer support and they do not even care and laugh if you complain to them as a customer and throwing fingers at citizens and driving recklessly terrible company !
They shall be
Closed in Germany!

Got a fine for parking completely within their rules. Even did their stupid Ryde school. Their customer service is just Ai and repeats itself all the time and has no deeper understanding of the situation. Don’t even bother using their services, they will slap a fine on any parking.

Ryde doesn't pick up their rental scooters areas that are private and therefore forbitten to park there.
Reporting and customer service is AI. So basically full of sh*it.

Terrible experience.

I was charged multiple times for what was clearly a single group ride (3 people, 3 scooters). The charges have identical timestamps, which strongly indicates duplicate or unauthorized billing.

Customer support refused to properly investigate and denied any refund, relying on generic explanations instead of facts.

I am now escalating this case through my bank and will consider further action via consumer protection authorities.

I strongly recommend caution when using this service.

I never write review but I had to leave 5 star for them. Not only in my area are their scooters of a higher quality than any other competitor (and by a mile, making the scooters not only more enjoyable to use but also SAFER because they don't slip and tremble as much when riding)

but also, this morning I forgot to end my ryde after using a scooter for a 5min trip, their app sent me a push notification on my phone that I noticed 55minutes into the ryde (appreciate the feature). I sent a customer request for a refund completely expecting to get denied as it was entirely my fault, but to my surprised they actually refunded me the entire trip no questions asked. They earned their 5 star for me.

Frauds Beware, I would not use this for long term. They are unsupportive and will charge you unfairly. Would prefer Voi anytime

They used an app glitch as a reason to give me a parking fine.

Not working for me (this time) in Luleå. I had to get a bus instead... I am a seldom-user.

- They put a no-ride zone across one of the main cycle paths in the city.

- Without prior warning the bike indicated a problem and would or could not move further - I had no idea what was going on, so assumed it broke (I hear that Voi has a MUCH better voice-interface for this). I made a failure-report and assumed it would not count as not-allowed parking.

- Another bike was right there, so I started on it - it too would not move (afterwards I realize due to the no-ride zone).

- The app-map is of poor design with regards to colors - the no-ride zone has low visibility.

- Support gave a quick first response and then nothing.

I will take this as a learning experience for how to NOT design a map&GPS service and instead look at Voi and Bolt for inspiration.

Electric scooters, a mence to societies, ryde banned in most countries but europe is sissy. None to call when ppl dump the bikes that are hazards. Bikes causing accidents, being left without fining the user who hired the bike (not hard to see where the journey ended after pay and where the ryder left it...). A mass law suit for all the stress and damage these fast bikes are causing is that what Ryde needs? Take some responsibility Ryde "Technology" where the tech that makes users that behave well get discount and ban users that leaves them everywhere. Companies needs to take ownership of stupid users.

Worst scooter company in Oslo. Scooters are greesy, often broken and slow. The slow zones are the biggest. They change no parking zones without letting anybody know so place where you park scooter everyday might not be available next day. The customer service just lies all the time. They supposed to have some award program for good parking, never get anything. The answer is always the same - we have a lot of photos to check, our teen is doing whatever they can. How come I haven’t got anything after a year of using this bullshit. Never again.

Boycott Ryde. When it comes customer service, they will quite literally tell you that they won’t be responding to your matter any further if they deem they have done everything they can, when they merely didn’t even try. This company doesn’t deserve to succeed based on how they treat customers. Totally Dog of a company.

I have encounter many people with years of previous experience as mechanics that are never hired for Ryde.

I found fascinating how they are competent for other mobility companies but not for Ryde.

Then I noticed a pattern in the denied people and Ryde employees.

wouldnt stop the ride. came back an hour later and could stop it. this is obviously the rydes fault and they only gave me back half the money I spent and they gave it to my ryde wallet

I usually ride home from my work and it takes a few minutes, costs me about 2-3euro. Today I parked infront of my house and ended my ride, the app started loading something and I closed the app while loading. Turns out it didnt end the ride. Cost me about 15 euro. And then ryde gives me 8 euro refund to my RYDE WALLET which is useless. Thanks

I live in Gothenburg / Sweden and have used most of the Scooters available here.
(Voi, Bolt, Tier and Lime).
Most brands have various problems with getting through to customerservice, broken scooters and more.
And the Ryde scooters are by far the best one the market.

Their service is working fine and the scooter is in good shape.
If you are fist time user watch out for the prise of your ride. It easily become expensive if you are a family of 4 looking for at easy way around the city.
Worth’s keeping in mind if your trip is longer that 60 min, your trip will be closed and your will get a fine if you are in a location where you are not allowed park.

Payments are not secure. No verification. This company accepts fraudulent payments. 328.68€ spent in 2 min and they are not worried.
The customer service is on the same level as their security, which is: poor.