Regret
I am writing to express my deep frustration at the total lack of organisation and miscommunication my wife has had to endure at your institution.
We have invested our life savings into a school that charges a premium price and therefore should deliver a premium service. Instead, the experience has not only failed to meet basic expectations, but gives the impression that no real effort is being made at all.
Two examples make this clear:
1. *Deregistration at the start of Honours*: After paying exorbitant fees, my wife was deregistered at the beginning of her Honours year. For a full week after lectures commenced she could not reach anyone for assistance. She was eventually re-added with no apology and simply told to “catch up”, as if the institution’s error was her responsibility to fix.
2. *Ongoing failure to communicate*: There has been a repeated lack of communication regarding assessment expectations. Once again she has not been added to a specific module intended to provide guidance for her current assessment, leaving her without access to critical information.
This is not the service one expects after paying top-tier fees. The administrative dysfunction is causing undue stress and academic disadvantage.
I do not air grievances on public forums. However, if this is not resolved urgently, I can only add my voice to the growing distrust and dissatisfaction that countless others have expressed about this so-called institution.
I have no expectations as Time and time again this institution has failed to meet them. But I’m upset and I will have my voice heard. Not to sound full of myself. But watching my wife fall apart due to the actions of others will not stand.
Note this is a grievance with the online department.