Philips Reviews 

I would give Saeco 0 stars but it is not possible. At the end of June 2023 I bought a Saeco coffee machine Granaroma SM 6580/00 at Media Markt. After almost 6 months, 3 days before Christmas,the machine started leaking water. I called Media Market market customer service and they told me to bring it to the shop and that they would repair it there because anything under 23 kgs is done by technicians there. When I brought it there, Media Markt markt customer service told me that it is not true and that customer service has no clue. Seriosuly? Anyway I am super disappointed, the machine is not even 6 months old and already defective? I asked Media Market if I could get a new one and they said no..they gave me the phone nr. from Saeco to contact them and ask and they also told me no. 2 to 3 weeks I have no espresso machine and after I signed the contract to have it repaired they said 5 to 6 weeks. Even though I had a plus Schutz guarantee it did not help at all.
This is a joke. I recommend anyone who wants to buy a Saeco coffee machine to opt for another company. First of all, the customer service and conditions in case of repair are bad, second the quality ofvtheir products is also bad. It cannot be that after less than 6 months it is defective. And if they repair it, I will have a repaired machine.

Had problems with a Saeco service provider
Alattehotte . Was told they are not authorized by them, regardless of them appearing as such on the internet search, Alattehotte in the end agreed to a refund, which never arrived plus they also did not return the unit. Theft, plain and simple!!!
Called Saeco 4 times for help, was promised each time that a supervisor would get right back, nobody did.
I would not suggest purchasing their products if that’s how they treat clients

BEWARE! POOR Build Quality machine and VERY POOR product support

I recently purchased Philip Saeco's Xelsis super automatic espresso machine. This is their top of the line flagship model. After waiting 10 weeks to receive the unit it arrived non-functional. I contacted the customer/technical support department at Philips Saeco and after going through several steps over the phone they determined that the unit was defective. We then registered my purchase and machine details in their system so that they could process a warranty replacement. I was informed that I would receive a return mailing label in a couple of days. After 3 full business days had elapsed I reached out to Philips Saeco again to follow up on the status of the replacement. They had no update and promised they would have an answer in the next 24 hours. Another 3 days have elapsed and still no update. STAY CLEAR OF THESE PRODUCTS AND THIS COMPANY. When you purchase the TOP OF THE LINE HIGH PRICED MACHINE you should receive TOP OF THE LINE SERVICE. This is not the case with Philips Saeco. You will receive the RUN AROUND. If you choose to purchase their products, pray that you get a good unit otherwise you will regret it down the road if you have to try to obtain warranty service.