web site was easy to navigate. Bur I also spoke/chatted with a person who provided me with valuable information as I was making my decision regarding which vault door to purchase. At end of my resea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My bank rental safe deposit box was terminated after more than 40 years with the bank. Sales consultants discussed options over several months ranging from large 400 pound to smaller safes for my nee... See more
I had a problem with my Vaultek VE10. The electronic touch pad for access failed and was no fault of Vaultek. Unfortunately, I accidently left a package which leaked a glue substance into the unit. C... See more
I was internet shopping for a large gun safe and luckily stumbled upon Texas Safe and Vault. Better yet, my contact was Konnelly. He took the time to walk me through the best options (through emails... See more
Company details
- #6 of 18 best companies in Security Equipment Store
- #54 of 169 best companies in Furniture Store
- #1 of 2 best companies in Safe and Vault Shop
About Safe & Vault Store.com
Written by the company
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.
Contact info
101 North University Road, 99206, Spokane Valley, United States
- 800-207-2259
- info@safeandvaultstore.com
- www.safeandvaultstore.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Beautiful Safe
Had the perfect item for our use. Shipped out within 48hrs of ordering Great item easy to set up and use will give us many years of safe comfortable use.
June 1, 2026
Great service
Response was immediate, communication was friendly and delivery was very prompt.
February 4, 2026
All my questions were answered
Jeff Stombaugh answered all my questions and went the extra mile to find out about one of the features that I was inquiring about. It was professional and reassuring.
May 28, 2026
Unprompted review
It was a very bad experience
It was a very bad experience. No follow up and delayed the order and I had to order it twice.
October 2, 2025
tried multiple time to online chat with…
tried multiple time to online chat with questions and never got any help
May 8, 2026
Unprompted review
Reply from Safe & Vault Store.com
Thank you for your feedback and I'm sorry we missed your chat requests.
That's certainly not the experience we want for our customers, and we understand how frustrating it is when you're trying to get answers and don't receive a response. We're reviewing this internally to improve our responsiveness and ensure inquiries aren't missed.
If you still need assistance, please feel free to reach out to us directly by phone or e-mail and we'll be happy to help. Our toll-free number is 800-207-2259, and we are available Monday - Friday, 8AM to 5PM PST.
I love my Stealth Safe from Safe &…
I love my Stealth Safe from Safe & Vault Store.com. It arrived just as described on their website, and the quality of it is just perfect. Built, looks, paint job, durability, and many more details that probably no would wanna read all about. All I can say is I purchased an awesome Safe.
May 1, 2026
amber was prompt and helpful!
May 5, 2026
Unprompted review
Fast friendly service
Fast friendly service, advised of potentially better options for my needs which I accepted.
May 1, 2026
GREAT SERVICE AND COMMUNICATION
GOT MY ORDER SHIPPED THE SAME DAT, JUST LIKE THEY ADVERTISE. THE ITEM WAS ORDERED LATER ON A FRIDAY, AND I WILL HAVE IT ON THE FOLLOWING WED. THAT IS WHAT I CALL GREAT SERVICE. I HIGHLY RECOMMEND SAFE AND VAULT STORE.
IRON MIKE IN MICHIGAN
May 1, 2026
Best customer service
Best customer service! With such an important investment to keep valuables safe and sound it was important to feel confident. Had perfect peace of mind once speaking with Jeff:)
April 2, 2026
Great safe, would buy again from Safe & Vault Store.com
Great safe! Very happy with the purchase and delivery of the AMSEC Tall Jewelry safe. The instructions were clear, except that they don't mention the battery is not connected when shipped. Check that first. Also, the light strips (3) have a motion setting - they will blink when you press the on/off button which seems to put the lights in motion detection mode. They work great and it is nice they are rechargeable. You will want to use a low power charging block with the cords that are supplied. Otherwise, set up and use is clear and easy. Love the storage drawers, shelving and detailing. Form and function!
March 1, 2026
Great company
The Shipping was fast, answered all my questions with a great friendly staff
February 5, 2026
Amber was very helpful completing my…
Amber was very helpful completing my order. I appreciate the store accommodating my special request to hold shipment until I am in my new house.
February 5, 2026
Unprompted review
Simon took the time to research and…
Simon took the time to research and came back with solid suggestions -- while I don't think that the products you have are likely to end up fitting my use case the way I had hoped for -- it is not due to lack of effort and thought put forward by your team.
January 27, 2026
Unprompted review
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