Safe Currency Reviews 112

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

SCAMMERS!!! DO NOT PAY TO THIS SITE, THEY WILL TAKE YOUR MONEY AND CHEAT YOU. THAY NEVER SEND YOU ANY BITCOINS, ONLY TAKE YOUR MONEY. I SENT 65EUR AND AFTER WEEK THE ONLY ANSWER IS THAT THEY DIDN'T RE... See more

Rated 2 out of 5 stars

This website will always have issues everytime. Their servers will always be down or their partners... Everyday... However, I bought ETH worth €688. Under the option "If the exchange rate at the... See more

Rated 5 out of 5 stars

I gave it 5 stars. Everything is at high level, totally legit. Works well for me, had no problems with it. It requires some information to register which may seem troublesome at first, but I undes... See more

Rated 1 out of 5 stars

I'm from South Africa Port Elizabeth they called me to refund mismanaged funds from MarketGBP and cleaned out my bank accounts and credit cards. miss Cindy Burger "apparently" STAY AWAY FROM THIS... See more

Company replied

Company details

  1. Cryptocurrency Service

Information provided by various external sources

Buy or sell cryptocurrency with a VISA, MasterCard or SEPA transfer. We are trusted by more than 140 thousands of people from 45 countries worldwide. We work daily from 09.00 - 22.00.


Contact info

You should know

1.7

Bad

TrustScore 1.5 out of 5

112 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

SCAMMERS!!

SCAMMERS!!! DO NOT PAY TO THIS SITE, THEY WILL TAKE YOUR MONEY AND CHEAT YOU. THAY NEVER SEND YOU ANY BITCOINS, ONLY TAKE YOUR MONEY. I SENT 65EUR AND AFTER WEEK THE ONLY ANSWER IS THAT THEY DIDN'T RECEIVE THE MONEY. MY BANK ALREADY SENT EVERYTHING PROPERLY AND TOLD ME ALSO, THAT THEY ARE FAKE!

November 24, 2022
Unprompted review
Rated 2 out of 5 stars

I got ripped

This website will always have issues everytime. Their servers will always be down or their partners... Everyday... However, I bought ETH worth €688. Under the option

"If the exchange rate at the time of transaction will differ from the one above, which operation should be performed", I chose to continue at a current exchange rate at the sending time.
They sent using the exchange rate as at time of order after 12hrs when the coin had experienced over 13% dump... Support said "it was an issue with their partners servers" and was willing to do nothing

January 11, 2021
Unprompted review
Rated 1 out of 5 stars

FAKE AND SCAM SITE

I verified Level 1 on their website and buy some BTC but they didn't process my
order.
They still asking video verification like stuff and other verification which is not described when I verified Level 1.
They should described clearly when I was verifying for level 1.
Video verification is shown on Level 2 verification step but they are asking users which is already verified Level 1.
Never buy on this website.

December 7, 2020
Unprompted review
Rated 1 out of 5 stars

Charged commission for a rejected transaction!!!

I made a payment of 178 GBP to buy XRP, transaction was accepted and it said to be processing. I waited 3 days and then contacted them to know when the crypto will be in my account. To my surprise I was told my payment could not be verified and it will be refunded. After 3 more days I received a refund of 160 GBP. They claimed I was contacted to verify the payment by email but I never received such email, they said my mail provider rejected it, however I received all other emails from them about payment being successful and from the support team, how weird??.

They claimed the difference of over £18 was due to commissions (10% crypto+5%for refund) which it's outrageous. How can you charge commission for a transaction that supposedly was rejected. How can you charge commission (10%) for buying the crypto and then say I didn't buy it.

Terrible experience from an allegedly reputable exchange. Will not be using again and I will not advise anyone to do so.

December 2, 2020
Unprompted review
Rated 1 out of 5 stars

I know it's not big money € 270 I know it's not big money € 270, but that's how much they beat me on this site! I HAVE BEEN A VICTIM OF SCAM !!!!!

I know it's not big money € 270, but that's how much they beat me on this site!
I HAVE BEEN A VICTIM OF SCAM !!!!!

November 26, 2020
Unprompted review
Safe Currency logo

Reply from Safe Currency

Dear Valued Customer,

Would you please elaborate how exactly you were scammed and why do you accuse our company? The fact is we never cheat our customers. Moreover, to protect our customers from scammers we have published the list of websites with poor reputation advising our customers not to trust them. The list is available here: https://help.safecurrency.com/en/articles/3744274-list-of-scam-sites
If you still think we could help, please turn to our support asap.

Rated 1 out of 5 stars

Scammers like Investorguard and…

Scammers like Investorguard and Convertsmart are using this company as a long scam. Fleasing thousands from unsuspecting victims. Read reviews of these companies on trust pilot.

June 27, 2020
Unprompted review
Safe Currency logo

Reply from Safe Currency

Dear Lorna,

We regret about the problems you might face. We have checked our data base and didn't find you among our customers. This makes us think you might leave your review by mistake.

We are not connected with the companies you have named and even haven't heard about them before. So, please turn to our support centre to figure out if we could help. Otherwise, we would appreciate if you deleted this comment as not relevant.

Kind regards,
Safe Currency

Rated 1 out of 5 stars

Never used this website

I verified Level 1 on their website and buy some BTC but they didn't process my
order.
They still asking video verification like stuff and other verification which is not described when I verified Level 1.
They should described clearly when I was verifying for level 1.
Video verification is shown on Level 2 verification step but they are asking users which is already verified Level 1.
Never buy on this website.

June 2, 2020
Unprompted review
Safe Currency logo

Reply from Safe Currency

Dear Mr. Wai,

We understand your situation. Indeed, due to scammers' activities, in some cases we require additional verification steps (according to our AML/KYC policy https://client.safecurrency.com/legal/amlkyc). Should you agree for the short video call, there would be not problem for you to use our services. However, you didn't. So we refunded your deposit. Sorry for any inconvenience.

Kind regards,
Safe Currency

Rated 1 out of 5 stars

Do not use this company under any…

Do not use this company under any circumstances. They hve eu160000 of my money to purchase Bitcoin. I Un wittingly used a now bankrupt trader called Tradefred who instructed me to transfer to Safe Currency thru a bank called Pay Send. Safe Currency allege that I created the order no on the transfer and the wallet address.
This is impossible for me. I keep on asking for the respective wallet addresses and they not give them to me. I hve posted a report thru Fraud Squad London and advised FCA. If u hve made a transfer thru SEPA apply to yr bank for help.
I am 76 yr old widow, no relations where I live now I am penniless.PLSe do not use these .

May 15, 2020
Unprompted review
Safe Currency logo

Reply from Safe Currency

Our service deals only with the exchange of money for cryptocurrency and in the opposite direction. On our service you made an exchange using SEPA translation. . As soon as your transfers arrived, we exchanged according to the orders specified in your personal account and sent BTC to the wallet addresses indicated in the orders. We have met all the conditions for the exchange.
We want to draw your attention to the fact that you have verified your account at level 3. This means that you have verified your mail, phone, driver’s license from the 2nd side, and you also passed a video verification, where you said that you want to buy bitcoin at safecurrency.com. It’s not our fault that you have granted access to your data to a third party. Also, at your request, in the support chat you were provided with the wallet addresses on which BTC was sent.

Rated 1 out of 5 stars

Verification too hard.

Verification too hard.. for the commission they take youd think at least they will make it easier for me to send my crypto, without asking for more and more personal data....

May 13, 2020
Unprompted review
Safe Currency logo

Reply from Safe Currency

Good afternoon. As a rule, verification takes several minutes. Our security service has the right to require supporting documents if there is a suspicion or the user has registered several accounts. We cannot understand your claim in detail, tell us the transaction number, email or the date and time of the transaction on our service. When we have the details we can precisely solve your problem.

Rated 1 out of 5 stars

Verfication way to hard

Verfication way to hard, take too much time to send the money, ask too many qustions, the zoom video verification was hell, they leave the session in the middle.
Very disappointed,

May 7, 2020
Unprompted review
Rated 1 out of 5 stars

I'm from South Africa Port Elizabeth

I'm from South Africa Port Elizabeth
they called me to refund mismanaged funds from MarketGBP and cleaned out my bank accounts and credit cards. miss Cindy Burger "apparently"
STAY AWAY FROM THIS SITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Willem van Tonder
0711484784

May 7, 2020
Unprompted review
Safe Currency logo

Reply from Safe Currency

Our service is not associated with a third party.
The support service had an appeal from you and expressed assistance. Some of the funds have been returned to your account, despite your violation of the Terms of Service.

Rated 3 out of 5 stars

Decent site but for some reason they…

Decent site but for some reason they ask me fore I’d verification for small purchases which is very inconvenient and defeats the purpose of their no ID verification stage. Does anyone know any sites that will not ask me for ID when purchasing bitcoin, please let me know

May 3, 2020
Unprompted review
Rated 5 out of 5 stars

PSP SAFE CURRENCY FRAUD

Several couple of months ago after seeing a item about bitcoin I called the number and invested £250 on the April 16 2020 they called me and said they had $500 dollars to pay me, I gave them details to pay into the bank, No money arrived but on Monday 20 April PSP SAFE CURRENCY took £1500 out of my bank I have sent several messages and now find they have blocked me from sending any more messages, I am still sending messages to everyone at the site and on my mailing list, I have reported it to my bank an they said message them and try and get the money back if you cant get back in touch with us So that's the next step.

April 24, 2020
Unprompted review
Rated 1 out of 5 stars

big scammer sweet talk…

Anne Palmer a big scammer sweet talk take your money and disappear
otherwise she will call you self on Sunday but then she had not recieve your money ,
Stay away from hear.

April 17, 2020
Unprompted review

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