Sagedental Reviews 

I am having the worst billing experience ever with Sage dental office in Davie to reverse the $5400 charge they withdrew from my checking account by mistake… office manager is out of town, the girls in front are no use and the billing department is awful to handle this issue that’s been going on for one week now, meanwhile my bank account has minus balance and insufficient funds for other transactions are attacking my account. This is going to make me to leave Sage for good.

I was told by Navoy, the tech of Dr. Fugril, came in the room and said that she need one of you to sign consent form, the Dr. Is waiting. My husband was in severe pain, she then stated, either one of you could sign. I said okay I sign on a tablet. Never sign to pay anything. They are dishonest, Medicare should not do business with these dishonest people. The whole staff is corrupted. Do not used "SAGE DENTAL.".

I had the best dental experience in my life. The staff was extremely supportive and friendly. The Doctor was informative and did everything he said. The procedures were flawless and painless. I’m am so excited Sage Dental in Mount Juliet moved here. I will recommend them to my family and friends.

I went to Sage Dental for broken tooth thought they could do a crown. Was told the tooth had to be extracted and they recommended a bridge. I said okay to the extraction but wanted to wait on bridge. The extraction they said was 700. and the crown would be 2175. The dentist was working on 2 patients at the same time, running between the 2 cubicles, I felt like I was on an assembly line. it was horrible. When I got home, took pain med and went to bed. The next morning when looking at the paperwork There was a paper that said they had charged the full 2875. to my credit card. I called them and said there was a mistake as I was not going to do the bridge through them. After calling them several more times they said on April 9th they would issue the credit. it has been over 4 months and still no credit. I never got a proposal of treatment or any type of statement of work to be done. If this isn't settled in the near future I will escalate with court. I have filed a grievance with the card company, also with Medi Care. Just was informed yesterday there is a class action out of Palm Beach for these practices. BEWARE!

This review is for Sage Dental of West Delray
I went in for a total deep cleaning and for 2 crowns. While the work was satisfactory, though the technicians seemed very rough, the issue came with billing.
They had me sign multiple papers and I told them up front that when I pay for whatever co-pay is needed I do NOT want to receive any additional bills.
I received an additional bill, went to the office and spoke to who I was told was the office manager, he would do absolutely nothing about the bill, no offer to split simply said, that's not going to happen. I advised I have an upcoming appointment for a filling and a crown and I would cancel if they did not assist in some way.
He said nothing, I paid and left saying they just lost a customer. He did not care. There are dentists on every corner here in So FL, no need to frequent one that uses shady tactic to get more money from a patient.
Not sure if all their offices (they are a chain) are similar but be warned about this one.

Very disappointing experience at Sage Dental Orange City

I am sharing my experience because I left my appointment feeling extremely upset and like my concerns as a patient were not heard.

I waited over a month for a root canal appointment while dealing with severe dental pain from pulpitis and an ill-fitting crown that had been placed by another clinic. Before the procedure started, I explained to both the assistant and Dr. Serrano that I have a history of difficulty getting numb, not only during dental procedures but also during major surgery. I made it very clear that local anesthetics often do not work well for me and that I was already in significant pain.

I was told that numbing medication would be applied before the injections. However, when the procedure began, only a small amount of topical anesthetic was applied to the side of the tooth. No topical anesthetic was applied to my soft palate before the palatal injections, and the injections began immediately without giving the anesthetic time to take effect.

I understand that injections are sometimes necessary during dental procedures, and I am not objecting to receiving them. However, injections into the soft palate are known to be particularly sensitive, and experiencing those injections without adequate topical numbing was extremely painful for me.

During the injections, I repeatedly cried out in pain, recoiled, and was visibly struggling in the chair. Despite this, the procedure continued without stopping to reassess, allow additional numbing time, or discuss other options. After several attempts, I reached the point where I could not continue and got out of the chair because I no longer felt comfortable moving forward.

My concern is not simply that the procedure was uncomfortable. My concern is that I clearly communicated my history of difficulty becoming numb and my fear of uncontrolled pain before treatment began, yet I did not feel that my concerns or my distress during the procedure were adequately addressed.

I had been a longtime patient at Sage Dental Altamonte Springs and had always had positive experiences there, which is why I chose Sage Dental again after moving closer to the Orange City location. Unfortunately, my experience at this office was very different.

I hope Sage Dental takes the time to review what happened and look at how patients with known difficulty becoming numb are treated. I will not be returning to the Orange City location.

Very bad service.
Unnecessary appoiments.
Bad practice.
Should cancel their license.
And close business.
Use to be Miami dental.
They merge to save dental and their stuff sucks at least on MIAMI.

Do NOT go here!!!!!!! They will charge you over $1000 for cleanings and trays you don't need. They scared us into thinking we had gum disease asking if we had ever been to a dentist when we have 2 times a year regularly. NO one calls you back. NO one answers the phone. Total scam stay away!!!!!!!!!!!!!

They systemically present treatment plans, always in the middle of a procedure. They broke a crown off, the THIRD attempt to fit a bridge; in 2 mins, I was presented with a $949 "plan" to replace. I was told it was a quote. I asked for copy to take with me as I had not planned on them pulling my crown off. I was told sure just sign it and they would get me a copy. At the very bottom it clearly stated I was authorizing the charge. I said no, she withdrew and I got an email couple hours later of the consent form with a wavy line on signature line. At best, unprofessional pettiness, possibly forgery. Still have not had it fitted, after BBB complaint and request of refund. Be extremely cautious. This is the scheme, not a rare occurrence. The crew at this office spoke a foreign language the whole time this discussion is going on, when I asked that they speak English so I could know what they were saying, they snickered. This company is the "Used Car, Pay Here" of dentistry. All efforts for refund have been ignored.

Sage Dental is an absolute rip off. I have tried numerous times to go back to them and every single time I have just needed a cleaning. They have tried to sell me deep cleanings antibiotics, etc. that aren’t covered by my insurance. Up to the tune of five to 600 $ a visit. They are rude as well. I will never go back to Sage Dental or recommend them. Find a better dentist that will work with you. My teeth are perfectly healthy. Never had a cavity never hurt, but I still need all these expensive treatments absolutely insane.

THIS IS THE WORST PLACE EVER! I received a filler at this place for $600, and after four months, it fell out. When I returned to have it redone under their supposed one-year guarantee, I was informed that the doctor who performed the procedure was no longer there. I was told I had to pay for a new treatment, and the manager stated there was nothing she could do. When I asked why the filler was administered if it was inappropriate, she suggested that I must have pressured my dentist, leaving it as her word against mine, and since the doctor is no longer available, I have no recourse.

New patient, kept me waiting 30 minutes, did a lot of x-rays, found no problems, would not do standard cleaning, said would only do deep cleaning that costs over $800. I walked out. Very upset, I believe they scam/rip-off patients. I will never return.

This office deserves less than 1 star. Their licenses should be revoked. They were completely unethical in their evaluation of my dental needs. They noted areas of my gums that were "#5" with blood. All so that they could charge me for a deeper cleaning that is not covered by my insurance, and I would have had to pay over $100 for. I refused the cleaning. Went back to my old dentist a day later. My old hygienist remeasured my gums; he found NO "#5's" and no bleeding and no reason to do anything other than a regular cleaning. The charge for the regular cleaning, WITHOUT the Delta Dental insurance, was $65. Sage Dental and Delta Dental Insurance should be required to reimburse me for what I had to pay out of pocket because of their unethical tactics. PATIENT BEWARE! THIS OFFICE IS A TOTAL SCAM!

Be Aware!!!! Don’t trust them!!! Horrible surgeons!! Poor quality of care and professionalism!!! Over charges & Hiden fees. They will charge you or your insurance even if you did not receive that service!!! They are scammers!!!!!!!’

I was previously a patient at Horizon Dental, which was later taken over by Sage, prompting me to give it a try. During my visit for a cleaning and X-rays, the dental hygienist conducted the X-rays and photos before discussing necessary treatments, which I believed was the dentist's responsibility. Throughout the process, she frequently checked my insurance coverage and attempted to upsell me on a periodontal tray for nighttime use, claiming I had bone loss—something I had never experienced before. When the dentist arrived, she stated that everything looked good, but the hygienist continued to interject with concerns, creating a confusing atmosphere. After the dentist left, the hygienist insisted that I needed a deep cleaning, to be done in two stages, despite my protests that I had never required such treatment. I simply wanted a regular cleaning, but she refused, leading me to leave the office and seek care at McGregor Dental, where I received excellent service without any pressure to purchase additional treatments. I found the upselling tactics at Sage Dental unsettling and suspect that the hygienist may receive commissions for promoting extra services, which contributed to my discomfort during the visit.

Last year, I had a bridge done by Sage of the loop, and they charged me over $4000. A year later, it fell out. I went back to the clinic, and they wanted to charge me $7000 to completely redo the bridge. All I wanted them to do was to reglue it back.

I am trying to get a claim corrected and Sage is no help. This problem goes back tp Sept 2025. They owe me about $1500 for items billed that insrance should pay. They do not proide the insurer the needed details to correct the claim. No one is interested nor can be reached directly.

I went to Sage Dental in Weston, Florida for a routine cleaning and was advised I needed deep cleanings. After my first deep cleaning I ended up with a gum infection which resulted in a root canal about 30 days later. My 2nd appointment with them they again stated I needed a deep cleaning. I again questioned the necessity of it and was told it was due to bone loss. After the second cleaning I experienced jaw pain for months and eventually another infection of my gums. I had gone to my previous dentist for approximately 25 years until he passed. At no point ever seeing him did he mention deep cleanings. I recently went to a new practice and after conducting the same consultation that Sage Dental conduced (x-rays, a periodontal exam and an oral exam) stated I never needed deep cleanings and have since began regular cleanings once again. The alleged deep cleanings Sage Dental stated I needed has messed up my gums. Hindsight is 20/20 but I should have picked up on how happy they were to see my insurance and want to schedule me for 3 deep cleanings a year. As for they way they billed my insurance, I have since spoken to the insurance company and discovered they billed me about 25% more than the allowable plan provisions. I have brought that to their attention in Dec 2025 & Feb 2026 and still have no resolution re the overcharges. Likewise, I asked for the limited dental records they had on me, 2 cleanings and a root canal in 12/2025 and still have not received all of my records. They have violated HIPPA by not providing my records to me within 30 days, sending my records to an unauthorized 3rd Party individual that I never provided them consent to send them to, and when they did send some records some were sent unencrypted across the internet all in violation of HIPPA. I have reached out to them at least 4 times by email and 4 times by phone with no resolution. I feel they did unnecessary work to bill the insurance carrier that wasn't needed, and now refuse to give me my records so I can fix whatever they have done.

And please don't tell me to reach out to patientfeedback@mysagedenta. I did reach out to them on 2/9/2026 via email as well as 2/12/2026, 2/20/2026 and 2/23/2026 and as of this writing I have obtained ZERO assistance or even a response from Sage Dental reference the overbilling, or the HIPPA violations. Also, included in this email thread is my request for the still missing records. I have the email chain pointing out the overbilling by Sage beyond the allowable plan allowances, the HIPPA issues and what I am still missing from my records. As of 2/23/2026, I have received no response to my last email.

You respond to people with issues and throw out that people that have problems should contact patientfeedback@mysagedental. That's nothing but a self serving way of making it look like you care, but you truly don't.

I had totransport one of my clients to their boynton beach location...appointment was scheduled for 315pm we arrived at 245pm...sat in the waiting room for over 90 minutes...it is now 437pm and we are still sitting here...i would NEVER consider using their services..the fact that they were over 90minutes behind is enough to tell me..NEVER EVER EVER get i volved with these people PERIOD..apparently they missed the memo regarding time management and scheduling...

I shouldn't have chose 1 star! Sage is corrupt and Liars!!! I specific asked if there would be any cost to either myself and my insurance. THEY SAID NO! This was a consult. The dentist Nunez also lied I asked home the same question l. He said no! The dentist never even looked at my mouth or dentures as this is what I was needing help with. This is a dental assembly line. Sage is not an ethical Dental chain! Please especially the elderly STAY AWAY FROM SAGE