Salesforce Reviews 620

Salesforce Lightning is a major step backward.
Lightning has significantly slowed down my turnaround time with clients. What used to be a fast, efficient process in Salesforce Classic now takes much longer. In Classic, I had everything I needed right at my fingertips to quickly pull quotes, answer questions, and move deals forward.
Even after multiple "fixes," data manipulations, and updates from Salesforce, Lightning remains frustratingly slow and clunky. It feels far more like an administration tool than an actual sales platform. If they had just left Classic alone (or at least made Lightning as intuitive and fast), this would be a much better product.
Very disappointed, I strongly recommend sticking with Classic if you still can.

we made the worst decision ever years ago to switch to sf and it had put our company on a terrible path. id be better on paper

I have been with salesforce.com for 20 years but today I am told "After March 31, 2027, reports and dashboards are available only in Lightning Experience. To keep using them, switch to Lightning Experience". I dont want to switch to lightning. VERY VERY DISAPPOINTED SALESFORCE.

After starting with Salesforce in 2009 we noticed that the once great for us system was outdated and not useful as it once was. Everything is an added fee, and not very friendly for Small Business. For a company that has sales in their name, they certainly are poor with it, poorly executing and explaining their own contracts, frequently having to cancel contracts and rewrite them due to issues, lack of flexibility, and prices that have out paced all of the other companies. We are currently working through our last year of our contract.

We used Slack as our primary team communication tool for years. It used to feel like the industry standard. At this point it feels like a product that stopped improving while the price kept climbing.

The authentication alone is a daily frustration. Email verification delays regularly hit five minutes or more. For a multi-billion dollar company selling itself as a productivity platform, making users wait five minutes just to log in is embarrassing. This happens repeatedly, not occasionally.

Login reliability overall is poor. Access issues are frequent enough that they actively interrupt work and create friction every single day. A communication tool that is hard to get into defeats its own purpose.
The interface has become cluttered and counterintuitive. Finding what you need takes more clicks than it should. New features are layered on top of old ones without any apparent logic, and the result is an app that feels heavier and slower than it did years ago, not better.

Cancelling or downgrading is deliberately painful. The process is buried, confusing, and clearly designed to make leaving harder than it needs to be. That kind of design choice tells you where the company’s priorities sit. It is not with the customer.

The pricing has long since stopped matching the value.

There are leaner, faster, more privacy-conscious alternatives available now. We moved out of Slack and that was the best decision we have made. The switch was smooth and the clarity of communication actually improved.
Slack is a product that now prioritizes retention tactics and upsells over actually serving the people using it daily. For any team evaluating communication tools today, I would strongly recommend exploring alternatives before committing here.

Terrible! I had an appointment schedule with a SALES person via online and they never showed up. And this is sales. Can't imagine what happens when you buy the program.

If I can - 10 stars I would. I just ffound out after paying off my balance that my account was deleted and all my years of hard work and client records were deleted in the process. I am fuming. I am demanding full compensation from Salesforce for the loss of data and business. As they deleted my file, even though they knew I was paying it off through a third-party vendor. I was totally unaware and not told that my file would be deleted.

Shame on them!

DO NOT USE THIS COMPANY AT ANY MEANS

They scammed us out of over $300,000+ , promised features that were included only to be told we needed to pay for extra licenses.

Their sales team claimed that their marketing product doesn’t let emails go to spam. Every single email we sent ended up in spam, even ones that didn’t previously.

They try lock you into their software at platform that doesn’t do what they promise, even their commerce cloud product for ecommerce doesn’t even connect to Google merchant.

Stay away from them. And when you start to complain they will simply ignore your emails.

DO NOT USE THEM! STAY AWAY AND DONT MAKE THE MISTAKE I DID

Worst experience, never use this company! contracts are terrible, wasn't helpful at all for business. Better off using your money as kindling.

Salesforce was too complicated and expensive for our small business. When we tried to talk to someone at Salesforce about our account, we found it is impossible to talk to a person. The only business communication is via email and that is very terse and not useful. It is a company to avoid in order to save yourself time, money and grief.

I've been a long time client of salesforce for nearly a decade and I'm at my limit with them...definitely time to find a new email marketing solution.

Their business practices are shady and borderline deceptive. Each year they are taking things away from us (despite being long time clients) and trying to charge us for things that were once free like automation runs, customer support, anything they *feel* like. Maybe stop with the corporate greed and actually treat your loyal customers nicely before they all jump ship.

Account reps are no longer a thing you just have a salesperson that is completely useless in regards platform knowledge or anything that could actually help grow or improve your business.

I'm so tired of being nickeled and dimed from them that I'd rather take 6 months transitioning everything to a new provider than deal with this kind of treatment.

The sales team is awful. They went around me as the CTO - because I thought their product was overpriced and overcomplex trash.

After you sign they refuse to stand behind anything they said during sales and then cowardly send you to some other department when you want a deal for their lies.

Anyone who works for SF sales needs to realize they are awful people who scam businesses for an awful product.

OH the best part of it was that they said the setup team knows how to handle my specific use case and the industry tools I use. Guess what they didn't and shipped my project to a team in New Delhi which I specifically asked if they would do during the pitch of lies

ANYTHING IS BETTER RUN FAR FAR AWAY

I received a notification that my subscription for Tableau was going to auto renew. I immediately contacted the sales representative and informed him to stop this which he duly copied me into the internal mail he sent to the renewals team.
They never actioned it. I then received an order for $3600 for the renewal which I immediately sent back to Salesforce informing them that they should have cancelled the auto renew. They apologised and confirmed it hadn't been actioned and actioned the cancellation. A few days later the $3600 was taken from my credit card. I have since tried to get the money refunded. Salesforce have sent numerous emails stating their mistake and promising to escalate, blaming colleagues. Its been 3 weeks and I still haven't been refunded. Please be aware before dealing with this company. They don't follow through with their promises and their staff are incompetent.

I had a positive experience with the company. They are a bit higher price but you get the value back.

For the price, this is the worst CRM you can get. I have been with them for years under duress. Once you are in, it's hard to move away. I am finally moving away and couldn't be more excited.

I literally stopped watching the Olympics because of an ad of theirs. AI driven filth like this is a pox on our collective society and minds. The boycotting of any firm that uses this or things like it needs to be in full swing.

Terrible customer service. Was sold the product and can't even log in. Tried reaching the company and keep getting the run around. Trying to cancel and that doesn't work either. I loved the platform, but tech support and overall company culture is terrible. Run....

Garbage, keeps sending mails about some garbage like I won 50 Bitcoins and when I go in the live support to ask them why I keep getting this they all just leave the chat once I confront them, this isn't even a real company it's just some money laundering garbage.

Cant even purchase the product. Salesforce has to be the only American company that doesn't allow customers to pay them. Everyone who works in their payments team should be fired today.

Wont accept either UK addresses or Tax codes. tried about 30 times with different browsers, cards, computers. The stupidest part is they wont tell you what to enter or what the options are, like a drop down list, like professional companies do.

They advertise that they will manage your company database of accounts and contacts and all of their address details securely and safely, and create complex crm solutions for your business.....

However, they themselves do not know how to lookup an address or inform you how they look up an address.

The fact there isint a simple UK registration/payment help screen to explain these two straightforward items indicates they could not care less about the UK as a market.

Seriously stupid. Just stop selling here or add a help screen.

Salesforce is not a small business.

Salesforce was welcomed by our sales team because they had used it previously. It is also positioned as a powerful, all-in-one CRM, hwoever, it has proved overly complex, expensive, and heavily reliant on ongoing customisation and third-party consultants just to function at a basic level for our workflows for our small team.

Simple tasks required significant configuration, and changes are not quick nor intuitive.

The onboarding and implementation process was particularly disappointing. Expectations were not clearly set, timelines dragged out, and the system never fully aligned with how our business actually operates.

Perhaps as a small business, we did not have the time to spend on set-up, but we are constantly frustrated by this CRM (complexity and lack of user-friendliness).

Reporting and visibility — one of the key reasons we chose Salesforce — fell short of what was promised without further costly development. Support was inconsistent, and resolution often depended on external partners rather than Salesforce itself.

For large enterprises with in-house technical teams, Salesforce may be suitable. For small businesses looking for a practical, efficient, and intuitive CRM, our experience was that it created more friction than value.

We would not recommend Salesforce to businesses seeking simplicity, transparency on costs, and ease of use.