Whilst on holiday we popped into salt rock , the staff were welcoming, our dog was allowed into the shop rather than sitting outside with one of us. The store was well set out with good variety , and... See more
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Company details
- Activewear Store
- Bags and Luggage Store
- Children's Clothing Store
- Clothing Store
- Men's Clothing Store
- Sunglasses Store
- Women's Clothing Store
Written by the company
Today the Saltrock family is stronger than ever, sharing the surfing ideal with the people from the surfing community and those outside with the same values and attitudes. Still run by some of the original team, we design for the lifestyle we love - fun, creativity and laughter is the lifeblood of Saltrock. We love the British coastline and all it has to offer, we're passionate about having the freedom to express ourselves and we surf until the sun goes down (when we get the chance!). Saltrock is a true British success story proving that with imagination, a great team and a strong will to succeed, anything is possible.
Contact info
Saltrock, Velator Rd, EX33 2DX, Braunton, United Kingdom
- 01271 446378
- customerservice@saltrock.com
- saltrock.com
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Lovely staff in the Conwy and Llandudno…
Lovely staff in the Conwy and Llandudno shops. Very helpful, not at all pushy.
The sale was fantastic - really good quality clothes.
Great friendly staff wonderful items my…
Great friendly staff wonderful items my favourite hoodies and great price, shop is well presented
Enjoy looking round the shop in lytham…
Enjoy looking round the shop in lytham good selection of t shirts , nice and cool on a scorching day last week
did'nt order anything from you someone…
did'nt order anything from you someone eleas made order with my card
Quick and easy and love the products
Very good products, always happy
The customer service was very good and the staff were polite and understandable.
The quality of the salt rock clothing is up-to their usual good standard and they give treats to my dog when I bring him in.
Nice quality clothing
Nice quality clothing . Lady serving us was very polite and friendly.
Great service in Saltrock Perranporth
Great service in Saltrock Perranporth.
Good selection of product, well presented and thoughtful staff.
I had the worst experience with their…
I had the worst experience with their customer service. The jumper I bought was faulty so ive emailed them and they didnt even apologised but only asked to send it back and sent a link to their return policy. I didnt hear from them for a week so I reached out and they told me to wait for 7/10 working days and get in touch again if I wouldn't hear from them by then. 10 working days have passed and i reached out as nobody contacted me. I got the same response, saying that refunds were being processed within 7/10 working days and to reach out if I wouldn't hear from them by then. I replied saying that they didnt even read my email otherwise they would have known that the 10 days were already passed and that at this point I'd like a refund. They didn't even replied but I got an email saying my jumper was on its way, when all I wanted was a refund. To be honest, I was very disappointed by their customer service and I wont purchase again from them, even though I have been a customer for years. I dont recommend purchasing from then because if you have an issue they're not helpful at all.
Sizes are way out
The clothes are wonderful but some of your sizes are way out.
My grandsons are 11 and 7 but not very big so I bought 7-9yr old trunks and boxers. Both are massive on them. I’ve had to take in about three inches on both pairs of trunks and both pairs of boxers!!!
Replacement dog lead
Fantastic after sales service with a faulty dog lead. Can not thank you enough for the speedy service.
Sweater covered in fluff n debris
One of the sweaters I received is covered in fluff and debris! I was advised to just wash it. Who wants to buy a garment as a gift and need to laundry it? More care needs to be given to the condition of items prior to dispatch.
Love the quality of your clothing.
Love your products they are always such…
Love your products they are always such good quality.
Service with a smile
Service with a smile. Clean shop. Variety of clothes. Not all t-shirts together so made it easier to shop by design and colour.
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