Samsonite Reviews 

Thank you so much to the wonderful staff at Samsonite Copenhagen, especially Victor and the kind woman he was working with, who preferred not to be named.

My luggage was locked, and unfortunately, I couldn’t remember the code. They weren’t able to open the lock, but instead, they replaced the entire lock for me. I was honestly surprised that I didn’t have to pay anything!

They were incredibly accommodating, helpful, and very quick to assist me. I truly appreciate their kindness and excellent customer service.

Thank you, Victor and the Samsonite Copenhagen team, for making what could have been a stressful situation so easy. Highly recommended! ❤️

I have just read all the reviews some good and bad right let’s get straight to it I review a lot of things me and my wife ordered a Essen suit cases very light and well made we haven’t used it yet but from testing the lock and the luggage space looks very good I will review again when back from the USA mr and Mrs fellows

I recently went to buy myself a new suitcase in the Copenhagen store, and I had such an amazing experience!
I received indescribable service from this very sweet young woman who worked there, not the typical salesperson who’s just trying to make you buy whatever, but actually a person who is willing to help you with your needs!
I give this a 5/5 star-experience

Latest Samsonite item we bought fell apart due to third rate material. Despite being virtually brand-new, both its handles have literally disintegrated. The plastic utilised in its manufacturing was apparently so low-grade that it peeled off on its own, while the bag was simply sitting in a closet.

Customer service couldn't care less. No accountability whatsoever. After providing all info as directed, we were simply instructed to communicate with local distributors who in turn diverted complaint to local shops. AS IF local shops are responsible for quality or care whether Samsonite recalls an item of entirely unacceptable quality. So sad to see a previously favorite brand go to hell in a handbasket.

I've ordered several times now and it has been very good. Good website and delivery is quite fast. Products is in the best quality and very nice design.

Thanks for good service.
We will be back for the Laugage.

Best wishes
CJ

At Ashford outlet cntr warranty only 2 years not 5 . Not told on day of purchase . Trying to find a handle to replace just a joke giving up and if no help offered will post. Buy cheep and thro away not worth the money.