Samstraps Reviews 

​⚠️ WARNING TO ALL BUYERS: FRAUDULENT SCAM STORE! DO NOT BUY FROM THEM! ⚠️
​This store is running a complete scam operation. Their claimed "London office/address" is completely fake and fraudulent. They buy cheap, worthless junk from AliExpress for pennies, repackage it, and try to rob customers by reselling it at ridiculous, inflated prices.
​When you realize you've been scammed and try to request a return, they completely ghost you and refuse to respond. To make matters worse, they intentionally withhold the Royal Mail tracking number so you cannot track, manage, or properly refuse the delivery.
​I have already rejected their fraudulent package, returned it directly to Royal Mail, and initiated an official Chargeback / Fraud dispute with my bank.
​Save your time and money stay far away from these dishonest thieves!

Pretending to be British company but delivering cheap Chinese goods! I ordered a 20mm Samsung Galaxy Watch Strap/Band | Light Green Premium Leather Strap/Band × 1. It did not arrive within the 4 - 9 days promised but took 3 weeks and it is not leather but a cheap Chinese import! AVoid!

I ordered two straps on May 18, received one of them a month later ( with no communication from the company). Had to reach out to find the status of the second strap . At first I did get an apology for the delay due to limited inventory and a promise that I would get the strap. When that didn't happen I asked for my money back; then all communication from the company stopped . FOUR MONTHS later I have yet to receive the strap or my money . Do not deal with this company as they are dishonest!

They don't mention that they have limited product to sell, but still sell them and then make you wait a month, jus to tell cancel your order. I emailed them 2 weeks after the order and was told it would be a little delay before it can be shipped. Don't lead people on and after I get the cancelled email, they're still selling the band online and have no comments about not having enough to fill orders.

I placed an order with Sam Straps, and after they charged my card, I heard nothing. I had to contact them myself to find out what was happening with my order. A few days later, they responded, apologizing and claiming they were overwhelmed with orders. They assured me they would provide an update on when my order would ship.

Instead, a week later, I received an email stating that my order had been canceled because they did not have the inventory to fulfill it.

This is completely unacceptable and reflects extremely poor customer service. If a company does not have inventory available, it should not be taking customers' money in the first place. Even worse, there was no proactive communication—I had to reach out to them for information. Based on my experience, I have little confidence they would have contacted me at all if I had not followed up.

After holding my money and wasting my time, the company simply canceled the order and offered no meaningful solution, replacement, or gesture of goodwill. Businesses make mistakes, but how they handle those mistakes matters. Sam Straps failed at every step of the process.

I cannot recommend doing business with a company that takes payment for products it cannot deliver and then leaves customers chasing answers.

This is the second time I ordered from this store. On the first order, everything went well. I received the order and it was fine. This time though, I ordered a more expensive strap on January 24 and now it is April 16 and I still have not received it but my credit card was charged. I emailed them after one month and they replied quickly saying there has been a delay, which I understand. Now when I follow-up again about a week ago, there is no reply at all. From what other people is saying, it doesn't sound promissing.

Update: I reached out to them again on April 16, this time there was a prompt reply that they are still working with the supplier and do not have any update on when the product will be available. Amazingly, I received an advertising email from the company a few days later offering the exact same item -- but mine was still in limbo with no end in sight. Something is not right

Placed order back in January. It is now March have not received. Judging from these other reviews, just don't go there!!

Avoid like the plague. I placed an order on the 19th December and still had nothing. The customer support are relatively quick to respond at first, but as soon as you I asked for a refund, communication stopped completely. Received no real updates on the status of the order except that it was in stock and not been shipped yet. The website says up 9 business days to ship......

Ordered and paid for my watch band over a month ago and still have not recieved it dispute numerous attempts to contact them and there advertising of 7-10 days shipping lie. My mistake is I failed to read these reviews prior to purchasing and now realise I have most likely lost my money

Ordered 2 watch straps and they have been in transit for 29 days so far. Last update on the tracking said the recipient was uncontactable. Nobody has tried to contact me at all. Sent them a message via their online form to follow up. Never received a response. I think the whole thing is a scam.

Scammers! Do not buy from this website. They appear to be UK,they are not. You delivery will be a slow boat from CHINA. Please do not use this website!!!!

This is a massive scam , do not buy from them. All straps are fake and they are coming from China , alibaba , temu . Paid £ 19.99 for a cheap and nasty product which can buy from temu at £1.99.

Bought strap back in march arrived April fitted in April, only wore a few times as have several watches the samsung i wanted only to wear weekends etc. The strap fell apart just above the area where you can adjust strap. Have emailed several times used the web portal response section and have had no reply whats so ever from them not even and acknoweledgement of email. Have gotten multiple marketing emails from them though lol.
Poor shoddy workmanship and abismal customer service my advice to anyone do not buy from these guys.

I ordered a black silicone strap for my Samsung Watch 7 with blue stitching, which looked exactly like the watch face blue I had on the watch. Agreed the shipping takes a while longer than stated, but tracking is accurate and updated daily. When the strap arrived I was disappointed that the stitching was a much lighter blue than shown on the website, not what I wanted. I went to their online messaging and explained this, without any problem they agreed to refund the money. They state they carry out refunds on a Thursday, which they did and the money was back in my account within 2 days. I also got to keep the strap, they didn't want me to return it. All in all I would recommend them, the silicon straps are not as thick as original Samsung ones, so do bear that in mind, so I wouldn't want to pay full price, not sure anyone does?

They said it would take 4 to 9 days, but it's been almost a month, and the item still hasn't arrived.

I hope no one else has to suffer from buying from this place.

Ordered a samsung strap on 6th February 2025. It's been 6 weeks and I still don't know where the watch strap is or by when I will receive it.

Products appear to be sent directly from China through a third party logistics provider.

The app to track distribution is not effective and support on resolving the matter has been poor.

I ordered two straps and one was delivered nearly 4 weeks after the other. I requested info and it took me several emais to get a reply. Very poor customer service.

I bought 2 staps but I had to cancel the order. They didn't email me to say that there was a delay I had to ask them twice to let me know what was going on. Finally heard back that there was a delay but they didn't say how long I would have to wait. I ended up getting one off amazon the next day so I cancelled the order with Samstraps. Still waiting on my refund but expect that within 5 days max. They did get back to me very quickly when I saidnI wanted to cancel and that was processed straight away. They just had a real lack of communication. Id be happy to wait if I had some idea on how long. I won't be shopping here again.

As other customers have previously said this company is a scam. You can buy these the items they are selling for a fraction of the price on the likes of Temu.
Avoid at all costs and don't get ripped off!