Sansi Lighting Reviews 

117
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional product quality, simple setup process, and how well their indoor plants grow under the lights. Reviewers also express satisfaction with the fast delivery times, noting that orders are securely packaged and arrive without any damage. However, some customers also noted frustrating experiences regarding delivery tracking delays and slow responses from customer support teams when asking for help. A few people also mentioned occasional drawbacks, such as specific stands being prone to falling over or bulbs becoming quite hot during extended operation. Buyers frequently emphasized that dealing with these replacement issues required extra patience and multiple follow-up emails.

What people talk about most

Product

Clients share positive opinions on product, noting that items are top quality, easy to assemble, and help... See more

Quality

Reviewers mention positive feedback about quality, noting that items are top quality, sturdy, and help plants... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise fast shipping, on-time... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report fast delivery and top... See more

Customer service

Consumers find customer service to be mixed, as some reviewers describe wonderful assistance and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1st I tell everyone to buy SANSI. Now the LED bar. It is great in every aspect except one. As a plant owner who experiences "the plants grew on the porch this summer, but my house didn't". To safely p... See more

Company replied

Rated 4 out of 5 stars

The 125W tall light works great. I haven't figured out the pairing with the new remote, but it seems to work fine without pairing. I only have one of the 125W lights with the new remote, but the old 1... See more

Rated 4 out of 5 stars

The items arrived on time as nd I received unexpected free gifts. Customer service was prompt on answering my questions. DHL shipping in my experience provides a tracking number and then no tracking... See more

Rated 4 out of 5 stars

Placed my order for a standing grow light w/remote. Took 1.5 weeks to get the item only to open the box to find the remote, the one item that makes the light work, missing. Spent a good 35 min sear... See more

Company replied


Company details

  1. Lighting Store
  2. also in
  3. Light Bulb Supplier

Written by the company

Purchase SANSI LED lighting products directly from manufacturer at the lowest price. Fast and free shipping, long warranties, zero risks!


Contact info

4.2

Great

TrustScore 4 out of 5

117 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(117)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

5 led floodlights purchased for new…

5 led floodlights purchased for new house under construction 4 replacements in 4 years 1 replaced in same location now 2nd time in a less than a year. seem like faulty cheap product. made somewhere that doesn't care

November 11, 2026
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

We are very sorry to hear about the repeated issues you have experienced with your floodlights over the years. That is certainly not the durability or reliability we strive to deliver, and we completely understand your frustration, especially when the same installation spot has failed twice in less than a year. Sometimes recurring failures in a specific outdoor location can be related to wiring, voltage fluctuations, or moisture exposure, or it could simply be an unfortunate batch defect. Regardless, we stand behind our 5-year warranty on floodlights and want to make this right for you. Please reach out to our customer support team directly with your order details so we can look into your past replacements, troubleshoot the issue with you, and arrange a proper solution.

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Rated 4 out of 5 stars

Lamp leans very badly

EDIT TO UPDATE:
Sansi customer support reached out and made it right. I do think their products are very good quality and this was just a fluke.
I changed my rating from a 1 to a 4 instead of a 5 just because of the initial failure to reply in a timely manner.

Lamp leans very badly. I found a crack at the place where the bulbs fit into the base . Initially, I contacted customer service about the lean (twice) and told customer service by email about it. They responded with a few steps to ensure it was properly put together. I responded with more pictures of the lean. No response. Upon further inspection, I found the crack. I replied again to customer support asking for a response so I could tell them that. No response at all. I’m extremely disappointed in sansi customer support

September 30, 2026
Sansi Lighting logo

Reply from Sansi Lighting

Please accept our sincere apologies for the delay in getting back to you. As our team does not work over the weekend, we missed your message initially. I have already forwarded your case to our customer support team so they can review your email and follow up with you immediately.

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Rated 5 out of 5 stars

I've been purchasing Sansi bulbs and…

I've been purchasing Sansi bulbs and tripods for many years. They are top quality and l've never had a problem with the items or the ordering process, my items are on my porch within a few days after ordering.

I also look forward to their great sales!

October 3, 2026
Rated 3 out of 5 stars

customer service slow to respond to my…

customer service slow to respond to my request to return 2 items. they want these tall grow lights re-boxed. hard to get response.

October 3, 2026
Sansi Lighting logo

Reply from Sansi Lighting

Dear MARGOT,

Thank you for reaching out to SANSI Customer Support. Please note that our support team replied to your request on October 19th, but we did not receive a response from your end. I will have our customer service team reach out to you again to help resolve your issue.

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Rated 4 out of 5 stars

The 125W tall light works great

The 125W tall light works great. I haven't figured out the pairing with the new remote, but it seems to work fine without pairing. I only have one of the 125W lights with the new remote, but the old 100W remotes do not work with this fixture. SANSI ran out of inventory, so I had to wait quite awhile before it was delivered.

October 1, 2026
Rated 5 out of 5 stars

Great light!

Had some concerns at the cost of the light, but after receiving it and putting it to use it as well worth the extra money. Would not hesitate to purchase again.

September 30, 2026
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Rated 1 out of 5 stars

Product not as advertised. Poor customer service.

I purchased the 2-pack of the Adjustable 4-Head Clip-on LED Grow Light with Timer. I requested a prepaid return label as the product does not clamp on as advertised. Customer service is slow at responding and very difficult to deal with and they keep wanting me to send them videos.
The clamp is not strong enough to support the weight of the bulbs and slips/tilts off the surface it's clamped to. In the pictures on their website it shows the light clamped to a vertical surface. I advise, DO NOT TRY THIS, the clamp slips/tilts down and the nut/bolts on the inside of the clamp will damage the surface of what you have it clamped to. Also, their website shows the arms in several different positions but the only way it doesn't slide off is if you have them almost straight up, so yes, the arms are adjustable, but you can't use them that way or the whole light will fall off. Per email from customer service "if the angle of the flexible arm is too wide and the four bulbs are too far away from the base of the clip, the weight is not distributed evenly, causing the stand to give way under the weight." If the bulbs have to be close to the base, how are you supposed to point them toward your plants. They want me to send a video of how I have it clamped so they can "diagnose the issue". I responded stating I can't hold the light to keep it from falling and take a video at the same time. Almost a week later I hadn't heard back so I emailed again which they did respond, with this: "To help us process your return and open the corresponding resolution process for you, we kindly need to confirm that the lights themselves are functioning properly. Could you please provide a short video showing the light plugged in and turning on normally? Once we receive this video, we will immediately open the process, provide the necessary instructions, and address the return for you."
I responded with "I already have them packed up and ready to ship back.
I don't know if the one I opened turns on as I never plugged it in since it kept falling off what I tried to clamp it to. The second one, I never even opened. So now you want me to open the packaging I have them in, unbox them both, put all the bulbs in, plug them in to see if they turn on, and send you a video of it? How ridiculous and what difference does it make. If they don't turn on, it's a manufacture defect. If they do turn on, they still need to be returned as they don't function as advertised."
I will never order from them again.

October 27, 2026
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

Dear Heidi,We sincerely apologize for the frustration and poor experience you had with our customer support and product.I have personally reviewed your email correspondence, and we deeply apologize that our support team misunderstood your situation and kept repeatedly asking for video evidence. Normally, our clip lights are designed to clamp securely in various positions and angles. What you experienced with the clip slipping and falling suggests that you received a defective unit, and our representative should have issued a return label right away rather than putting you through endless back and forth. I have already instructed our support team to send a prepaid return label to your email immediately so you can return the defective item hassle free. Additionally, as a small token of our apology, we have added a $5 gift card with no minimum spend to your account. We sincerely hope you will not be too upset with us and will consider giving our products another chance in the future.

Rated 4 out of 5 stars

Great grow light, small room for improvement

I bought the SANSI 125W Tall Standing Grow Light with Remote Control (EU only), and overall I’m really happy with it.
I’m giving four stars instead of five for two small reasons:

- The assembly instructions could be much clearer.
- The remote offers only a few timer options. I wanted more flexibility, including the ability to change the schedule when I’m not at home, so I paired the lamp with a smart plug, which works well.

Still, I’d recommend it.

September 30, 2026
Sansi Lighting logo

Reply from Sansi Lighting

Thank you for taking the time to share your review and for choosing the SANSI 125W Tall Standing Grow Light. We are thrilled to hear that you are happy with the light overall.

We truly appreciate your valuable feedback regarding the assembly instructions and the remote control timer options. We have shared your suggestions with our product development team to help us improve our user guides and future designs. It is also great to hear that pairing the lamp with a smart plug worked out so well for your custom scheduling needs.

Thank you once again for your support and recommendation. If you ever need any assistance, please feel free to reach out to us.

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