Sansoti Reviews 

The products are of very poor quality and not at all like described on the website. The customer service is also terrible: I was promised a refund because the product was damaged but never received such refund. Disloyal commercial practices from an entity operating probably from China (although Sansoti pretends to be a Dutch company which it is not).

Chinese-Drop Shipper do not order! 30 days return is a scam, as you have to pay shipping to China, which often exceeds the price of the product. They take your payment, offer you a "re-imbursement" of 40% or less and keep the rest. Just don't.

Scamming webshop that pretends to be some cozy Dutch home store. It's cheap Chinese dropship stuff with a fraudulent customer service.

I have ordered and paid lamps for around 500 euros but have not received any orderconfirmation even after 3 emails on this subject. Sansoti customer service keeps asking me the same questions (what is your order number?!) but does not come with information or a solution. I have informed them i want to cancel my order and get my money back but they seem to have lost their ability to understand anything. What can i do?

Total scam. Bad quality. No response to multiple return requests. I will never order again without reading the review first

This is a scam, never ever buy here

Do not order from this company! They are a scam.
I ordered a lamp from Sansoti (TMC Home & Store Eindhoven, NLD) for an amount of €354.87. Despite receiving misleading emails from Sansoti -claiming that the order was “on its way” and “almost with me"- I never received the lamp. Following repeated complaints, Sansoti informed me that they had issued a full refund. However, this refund never arrived. After I contacted them again, Sansoti claimed that the refund had been delayed due to an “administrative oversight,” but assured me that I would receive the full amount within a few days. I still have not received my money. Measures should be taken to put an end to Sansoti’s practices.

I ordered a electric heated vest and it has been almost three weeks and no answer from them! Wasted money for nothing. Subpar customer service
And also they are very rude and useless

Wish I could give this zero stars. Disgraceful dropshipping scam business, and they try to discourage returns by making you return ship to China.

It isn't made clear at all - there's no European address, no contact number, and an urgent order which we needed in 3 days will take weeks.

I will update this with the return process

Ordered a €435 lamp. It took almost three weeks to arrive, and the quality was poor: cheap materials, sloppy finish. Nowhere near worth the price.

The service was even worse. My return request was ignored for a week, followed by copy-paste replies that clearly hadn't read my email. Instead of a return address, I got lowball offers to keep the lamp, with a different name signing every email.

Scandalous treatment. Stay away.

I ordered the goods on September 24, 2026, and it turned out that they were not shipped from China until October 14, 2026. According to Sansoti’s own policy, delivery should take place within 30 days.

Do not buy from this company! In my experience, they are scammers. The only way to contact them is by email, and they always give the same response: “We apologize, we will provide you with an update,” and then they stop communicating altogether.

This company should be shut down, and the police should investigate how many people have already been defrauded.

I regret that I did not check all the reviews before placing my order…I have been scammed.. simple! The were sending very profesional emails,a long story about quality control check, I finally got the product that I have ordered, it is a very bad quality, Never again! How can we report this type of pirate companies??

Beware of scammers: the website lists a European address, but in reality, they order products from China and resell them to you. I received a defective item. I contacted them, but they just laughed at me and refused to provide a return address or issue a refund.

Chinese Scam - Poor Quality. Should have checked this website before buying it. Almost impossible to return.

Poor quality product, low quality packaging (expanded PS), AI-generated support. No mounting instruction, no safety or gurantee document. I do not recommend

If I can, I won’t even rate a star.
First of all, I ordered around €1200 worth of lamps. They do a good job of designing their Website because it all look very well presented. My heart sink when I received most of the lights.
Their website never indicated the shipping time and the delivery time. I had to wait more than 2 months to receive the goods and yet the shipments are not entirely received.
As it turned out, they drop- ship from China. In other words, it’s the same as ordering from Aliexpress/Timu. So, their prices are ridiculous. I contacted their CS because I had waited for 2 and half weeks. Their CS team kept apologizing and kept saying I can track the orders myself and they can’t refund the orders as it had been dispatched.
Whats more is that one lamp had no tracking number available for almost 3 weeks; so, they just refund that lamp. Besides, the tracking website they are using are all incorrect because they direct it to third party transportation company.
I never received one of the lamp but based on the tracking website, it said it’s delivered. I contacted their CS team, one of the CS reject the refund request because she said it will be a los of their business. They even asked me to contact the transportation company myself.
I’ve never experienced such an awful online purchasing. I paid so much for such shit quality products.

Scam website sourcing furniture directly in China. They lie by talking about "quality control" and other various steps when you order, to delay to the maximum transmission of information related to the shipping. You can find the same items on Aliexpress for 20-30% of the price. Shipping takes more than 3 weeks in most cases. Avoid at all costs.

Quality very low, Chinese shop on Dutch platform, claimed metal but was plastic with the metallic color, the price was very high for really bad quality. A scam !

STAY AWAY!!! This company deserves 0 stars, don't let the pretty website fool you. They are dropshipping from China, extremely low quality and say '30 day return hassle free' return but it's a huge hassle because although they are registered as a Dutch company and legally it is required that they have a Dutch return address they insist that you have to return the items to China at your own cost, they even ask you to lie to put a low value rate on the package to avoid paying customs which you will have to pay yourself anyway on the return. Save yourself a huge hassle and money and DO NOT BUY HERE.