Santander Reviews 2,531

Bank with no thought process . I have applied for a car loan based for Tesla as they have tied up with Tesla for an offer of 0% interest & when you apply they reject the application & tell reason cannot be provided. other bank in Denmark are offering the loan & this only bank has no issue & cannot tell customer why.
one of the worst bank i have seen in Denmark.

Absolute joke. They took extra payments out bank for car without my knowledge when phoned up to speak to them was promised a refund which would take 5 working days. 14 working days later still no money returned to me. So another 45minute hold later to be told that it has be authorised and they have no idea why it’s taken so long. Screenshots to prove chats etc thieves.

Just sorted my finances out.Caroline atRomford branch was extremely helpful and polite.many thanks

Poor customer care.

Waiting 60+ minutes online to talk to someone; how is this possible from an institution with which you have to do big monetary deals spanning 8 years?

Also their email wrongly states the opening hours are 10-15 when, on the call, you find out it's 11-15 - unprofessional - this is a bank not a cookie shop!

My case: 3734750

Brilliant customer service for starting savings accounts and financial advice. Colleague spent an hour on the phone after I rang to change my address (She advised not to as would affect my credit score as I'm at a temporary address and would be moving again in a couple of months). She then helped me understand how savings accounts work, how they create interest and helped me open a fixed-term, an easy access and a holiday fund. Painless and excellent.

Painless !! Thank you Santander. With serious trepidation I moved my current account to Santander. The thoughts of changing my DDs and SOs, payments in etc was worrying, it can all go so wrong. But it didn't! They did it all for me, wrote me Emails explaining the process and when I phoned them they answered my call. Shock horror! A real person to speak to! Thank you!

Was sold a faulty car by cinch. Santander provided the finance. Santander have not yet rejected the vehicle even though I have sent proof that the issue has remained for 18 months and been in the garage 6 times. I want to reject the vehicle and Santander sitting on my complaint and not letting me return the vehicle. Waste of time and money. Do not use this company to finance your car!!!!

I don’t bank with Santander, I am only a client because they bought the mortgage company (Alliance @ Leicester) of which I was a client.
Now they send me unsolicited promotions, like a ‘free prize draw’, to which I am not eligible!
Do they do it just to annoy me?
Maybe they do it to try to attract me as a customer? If so it has no chance of success as I already bank with the best there is, Nationwide!

One hour on hold to pay off a loan, they don't even answer the phone to take your money. Disgusting service, I do not recommend banking with Santander.

URGENT****EMBARRASSING FAILURE TODAY OVER 1 week since I ordered in person appointment with ANISA CUSTOMER OFFICER AT SANTANDER ANGEL ISLINGTON BRANCH BANK AFTER IN PERSON ORDERING SPECIFIC STATEMENTS FRIM JULY -SEPTEMBER 2025 PRIVATELY TODAY I WAS FORCED TO WALK IN AND AGAIN BE GASLIGHT ABOUT MY PREVIOUS REQUEST FOR STATEMENTS. NOT GOOD TO BE FIRCED TO TALK MY PERSONAL BUSINESS IN A QUE!!!! What happened to confidential 🤫

I'm a customer

Let's stay away from Santander, they invest in oil and gas extraction

We only have one planet, and we, peoples children, their children, and future generations will have to live on this planet

Look at all of the damage that has been done in such a short amount of time, we have to care, and take action

We can't be passive anymore

Overprofit is worth nothing, if there are no ethics involved, and especially when the actions destroy our world

THE IMPACT OF BANKS // the green guide to banks and investments by Gittemary Johansen

This article is more than 10 years old
How to divest your bank account of fossil fuels by The Guardian

Thank you for your energy and time, I wish you a happy, relaxing and kind day

Kind wishes,
Daniel

A very rude, ignorant person on the phone, who refused to answer our questions. Plus we were sent repeated aggressive, threatening letters after we had submitted the requested information, that, according to customer care on the phone, no one had read! Then a 38-minute wait on the phone to talk to the appropriate department.

A very unacceptable behaviour

My 123 account ceased to exist, moved to edge online took 10 mins,partner tried finished up having to phone,took 45 mins after been passed from one associate to another.

Hopeless customer service. Call the helpline on fraud to be put on hold for 15 minutes and no option for a callback.

App doesn't allow you to report a transaction for fraud. Just says can't perform that request...

Hopeless.

Santander has LIED about it's explicit guarantee of free banking for life. Total disregard of trust and fairness, attempting to hide behind vague general terms whilst ignoring specific terms promised. The complaints team do not show any knowledge of financial regulations that provide for fair treatment of customers and made no effort to resolve the issue. Santander have lost any credibility as a bank that cares about customers or its own reputation.

consumer finance, bought a car through these guys and the engine blew up after 10 months, the car is a 17 plate and not many miles on the clock, they refuse to help me, expect me to keep paying the finance but will not investigate further or help me when I contact them.

Applied for a Credit Card under my name, which is my preferred name, Jamie. My passport is in James. After several attempts to clarify I am the same person, the application was closed... Good one.

Customer service advisor Jackie was amazing.
Telephone conversation with clear advice
So helpful went the extra mile. Very knowledgeable & confident.
Well done Santander a very satisfied customer

This is an unethical company who will unashamedly attempt to rob you in broad day light after your leasing is over. The customer service (including their manager) are irrational and discriminative. I would advise anyone with any respect or dignify to themselves and their money to stay very far away from making any dealings with Santander.