Sauce Shop® Reviews 

298
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and taste of the products, noting the use of natural ingredients and the absence of artificial additives. Many people appreciate the wide variety of sauces available, often describing them as amazing and delicious. Reviewers frequently highlight the outstanding customer service, with staff being prompt, courteous, and highly effective in resolving issues quickly. However, some customers also noted issues with delivery services, including parcels arriving damaged with broken bottles or leaked contents. A few other people also felt that orders were significantly delayed or even lost in transit, sometimes impacting gift deadlines. These delivery problems occasionally required follow-up with customer service for resolution.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the delicious flavors and the... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers having several wonderful... See more

Quality

Clients share positive opinions on quality, consistently praising the delicious, well-balanced, and versatile... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising its speed and care, mentioning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order arrived damaged so Royal Mail postman said he was going to arrange for order to be returned to you, but I have heard nothing since and it's probably too long now since this happened. Addendum -... See more

Company replied

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 4 out of 5 stars

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more


Company details

  1. Condiments Supplier
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Seasoning Manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(298)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Listen to us old folk

I'm an old fella who has enjoyed his fare share of sauces BUT a few days ago I got my first Sauce Shop order (I love to try all hot sauces from all over) and I cannot recommend this place enough. The scotch bonnet chilli jam may be the best thing I've ever eaten. I like my peanut butter and chilli jam sandwiches but the Sauce shops scotch bonnet makes those pb+J sandwiches UNBELIEVABLE!!!
Can I also recommend the pineapple Habanero hot sauce, it's sweet and hot and makes a chicken wing taste PERFECT.

I can honestly say I'm not an employee or a paid sponsor, I'm a fat guy who LOVES his food and I'm passionate about my chillis and sauces and can honestly say the jam is probably tied with a blueberry hot sauce I once had in northwestern Ontario in Canada......So if anyone from the sauce shop reads this maybe try making a blueberry hot sauce (and you can name it after me hahaha)

a solid 10/10 from me. If you like spice you'll LOVE sauce shop!!!

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for Father's day gift hamper to arrive

I ordered a hamper gift box for fathers day to give to my husband from our 9 year old son. I only ordered on the proviso that it would be delivered in time if ordered by a certain date (which I did) as stated on their website. It has now been over a week since order was placed and no sign of it. No email updates, just says 'awaiting details' when I log in another app they said to see status of delivery. I've tried to contact them on the 'contact me' page and nothing. I'm starting to think I've been scammed £40. My husband never received a fathers day gift in the end as been waiting on this and keep thinking it's going to arrive any day now...

June 26, 2026
Unprompted review
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Rated 2 out of 5 stars

Great products

Great products just a shame about the bundle offer. Just make sure you get your moneys worth from five items as they charged me the remaining amount (£5) for the cardboard gift box!

June 20, 2026
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Caroline,

Glad you're loving the products! Just wanted to clear up the gift box pricing point. Our Custom Gift Box is a fixed price that covers everything, including the Sauce Shop-designed gift box and your chosen items, so it's always £20. Because not all items in the builder are the same price, the value you get shifts depending on what you pick. Load it up with some of our higher-priced items, and you can get well over £20 worth of product.

If you have any further questions, drop us a line at info@sauceshop.co, and we'll be happy to help.

Team Sauce Shop

Rated 5 out of 5 stars

Consistently high quality and great variety

I've had several wonderful orders from Sauce Shop. The sauces are so delicious, easy to use and versatile. I have family with IBS and oesophagus issues - these Sauce Shop items are packed full of flavour and no nasty ingredients, and nothing that triggers any health issues for them so we can all enjoy yummy food together. The products are delivered with care and speedy delivery. I love the wide range of cooking sauces, sauces, jams and herbs/spice rubs. Highly recommended

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and products

Have loved their sauces for a while and have ordered a few times. This order, one of the jars most if opened during transit and spilled over the box. I contacted them and they straight away sent out a replacement product. Excellent customer service

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service department

Excellent customer service department. I ordered a set of sauces as a gift and the item was dispatched promptly. Unfortunately due to the incompetence of Royal Mail/Parcelforce it did not arrive as expected and after numerous calls to Royal Mail I contacted the customer service of Sauce Shop who picked up the challenge of trying to reach Royal Mail to determine where the parcel was and to ask why it hadn’t been delivered. Oliver assured me that a replacement item would be dispatched using another courier. That was not needed in the end and I can only praise Sauce Shop for their prompt responses to emails and in the efforts to resolve this problem.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Product is brilliant, customer service just as good

it is fantastic when companies over deliver.
The sauces are stunning packed with flavour, (they may even be cheaper than the competition if you calculate flavour per ml)
My interaction with Customer Service was excellent and again they over delivered.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic condiments, worth every penny

We absolutely love everything we've had from the Sauce Shop. Their honey sriracha, truffalo hot sauce, mayo and ketchup are all staples in our cupboard now! Well balanced, tasty sauces without all the nasties. Worth every penny!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, with a great choice of flavours, it's my go to brand for adding spice, life and energy to my home cooking...

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Basically overpriced heinz

Basically overpriced heinz. I could write more but its not worth it. The sauce has some zip but thats it. There are plenty of flavours but mediocrity wants quantity not quality.

January 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Unfortunately a bootie of sauce was…

Unfortunately a bottle of sauce was broken and made a mess , however Tom was quick to reply and sorted out a replacement
Thanks for that, my son loves your products and we will be ordering again

December 20, 2025
Unprompted review

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