Savaari Car Rentals Reviews 

Dilshaad was excellent! The car was really good and Dilshaad was very experienced, dedicated and capable driver.

I had booked a cab through Savaari.com (Booking ID: 13076214) for 3rd November, for my father’s journey from my residence in Pashan, Pune, to Aurangabad.

The overall experience was very good. Ashok arrived on time, waited patiently during pickup, and ensured the car was clean and well-maintained from the inside. He was polite, courteous, and professional in his communication.

As shared by my father, Ashok drove safely and responsibly throughout the journey, without any rash driving. He also maintained good communication during the trip and was cooperative when a pit stop was requested, considering the long journey.

He ensured my father reached the destination safely and on time. My father was very happy with both the overall Savaari service and Ashok’s driving and conduct.

Appreciate the professionalism and quality of service. Thank you, Ashok, and Savaari!

Terrible service – driver ignored the pre-booked itinerary.
I prepaid ₹6,954 for a trip from Jodhpur to Udaipur. My booking clearly specified the order of stops: Jodhpur → Kumbhalgarh → Sadri → Udaipur, including visits to Kumbhalgarh Fort and Ranakpur Jain Temple.
However, the driver changed the order without my agreement. He took me to Ranakpur Jain Temple first, when it was closed to tourists until 12 PM, and then drove to Kumbhalgarh Fort.
After visiting the fort, I asked him to follow my original itinerary and take me back to the temple. He refused unless I paid extra. I did not pay, as the route change was entirely his decision.
The driver also made an unrequested coffee break. When I contacted Savaari customer support, they also insisted on additional payment instead of resolving the issue.
As a result, I completely missed Ranakpur Jain Temple, one of the main reasons I booked this trip.
Very disappointing service.

I would like to raise a formal complaint regarding my recent car booking from Pune to Mumbai International Airport.

At the time of booking, the destination was clearly specified as Mumbai International Airport (International Terminal). However, the necessary details were not clarified during the booking process.

I specifically enquired about any additional charges and was informed that there would be no extra cost apart from any additional kilometres travelled. Based on this assurance, I proceeded with the booking.

Unfortunately, the overall experience was extremely disappointing:

1. Lack of clarity during booking: The destination was already specified as the international airport, yet no additional details or possible terminal-related charges were communicated.
2. Poor driver service: I had to repeatedly ask the driver to take a break during the journey. Normally, drivers proactively check with passengers about comfort breaks. Instead, I had to request this multiple times. Furthermore, the driver stopped at inappropriate places, which made the journey uncomfortable.
3. Unexpected additional charges: Upon reaching the airport, I was asked to pay an additional amount for extra kilometres supposedly travelled because of the terminal location. This was never communicated or agreed upon at the time of booking. The destination was the international airport from the beginning, so charging extra for reaching the specified terminal is unreasonable.

I find it unacceptable that customers are given one price at the time of booking and then asked to pay additional amounts upon reaching their destination for details that should have been clarified beforehand.

Booked 2 cabs for 12 hours in Ahmedabad (Booking ID 12943919, Vehicle GJ01M7839). One driver disappeared for 2 hours during paid duty. When I asked where he had been, he turned aggressive, threatened me, and told me to get out of his car, refusing to complete the booking. He even called another driver to stop my car and instruct him not to proceed.
I pressed the SOS button in the Savaari app at 7:06 PM. Savaari's team attempted to contact me only at 7:28 PM a 22-minute delay and when I could not pick up due to network issues, their "safety response" was an email sent asking "are you safe?" No immediate call to the driver, no three-way connection, no GPS escalation, no police alert, no emergency contact check. A mail cannot protect a passenger sitting next to a threatening driver.
They also charged me an extra ₹2,612 under disputed circumstances. The driver denied everything; Savaari is now asking me to join a conference call while refusing to share the SOS action log, GPS/route log, or call records that would settle the facts.

My questions to Savaari:
Why did the SOS not trigger an immediate response at 7:06 PM?
Why was the driver not called and connected to me within minutes?
Is an email a sufficient safety protocol?
What action has been taken against the driver of GJ01M7839?
Why should any tourist trust a driver who abandons duty and threatens a customer?
I have escalated to the Nodal Officer and copied the Commissioner of Police, Ahmedabad, requesting an eFIR. I will update this review with the outcome.
To fellow travellers: the SOS button is a button, not a safety net. Verify before you book.
#Savaari #SavaariScam #CustomerSafety #TourismSafety #Ahmedabad

Worst car rental experience of my life
I booked a 4-day trip to Mahabaleshwar and chose an English-speaking driver because I don't know Hindi. The driver assigned to us spoke only Hindi and did not understand English at all. I couldn't communicate clearly with him for the whole trip, and that spoiled the experience from the start.
Extra charge despite assurance from support: When I booked, your support team told me I could use the car for 4 days with no extra charge up to 800 km. We stayed overnight on the way to Mahabaleshwar, and the driver still demanded ₹2,000 extra. In the end we covered only about 680-700 km, well within the limit.
Driver was unavailable and unprofessional: He often left for hours after dropping us off without telling us where he was going or when he'd be back. During our two days in Mahabaleshwar he said he was meeting friends, and he came late in the mornings. When I called or asked where he was, he often didn't respond. When I asked him to take us to a place near Mahabaleshwar, he refused.
Wrong car: I paid ₹1,500 extra for a diesel car, but received a CNG car.
I was stranded, anxious, and frustrated through much of what should have been a relaxing trip. The language mismatch, the false assurance on charges, the missing driver, and the wrong car together made this a very stressful experience. I would not recommend this service.

💯
⭐⭐⭐⭐⭐
Drivers are well behaved ,polite and helpful

They always on time. Clean cars. Then the charges that’s where they are very miss guiding. When you book he mileage is given as to your destination. Here though you get the speedo at zero always extra is charged. Next come taxes and tolls included but then it’s told you use the express way so you have to pay extra toll WHY? You clarify at booking time what included toll and tax is but that’s not true.

The drivers cheat you with additional payment and the app owner has no control on it. I booked them for a trip in Nainital as soon as we reached the entry of the city the driver told me to pay 300 rs additional for city surcharge. Its not a great way to treat customers.

Will cancel at the last minute or 2-3 days before. Either way they will cancel saying they cannot contact you and you have an hour to respond. What??

Safaari car rental is the most horrible, unreliable, unprofessional money-fleecing company I have ever had the misfortune of making use of. Made two journeys - Noida-Agra-Noida on September 30-Oct 1st; and Oct 6th -9th Noida-Ranthambore-Noida. Despite repeatedly informing the driver to come with the fuel tank full & not deviate from the direct route at all as we were travelling with 2 under 5yr old the kids, right at the onset the driver took a long detour & began rudely pestering us to get the fuel tank filled. (I had not learnt my lesson from the Agra trip, when the same thing had happened because I reckoned that it was a one off incident!) An SOS call to the Savaari company just sided with the driver and made no attempt to resolve the situation. I had already paid the Savaari company an advance (that I needn’t have ) to avoid any unnecessary trouble at the start of my journey! Both the driver & company held us to ransom for almost an hour! So this is their modus operandi to get a customer & hold them to ransom! The company gets its platform fee & the owner-driver their over the top fee that the gullible customer paid for a “premium service.” I’m only posting this review because no other customer should suffer the way we have and are at least fore warned about the kind of company & service they are dealing with. I have to add, that the driver too may just be a pawn between the Company & the car owner, who simply hires a driver to run his cars. That notwithstanding, we had a a harrowing- unpleasant-sorry experience with little grandchildren from abroad!

DO NOT USE SAVAARI RENTAL SERVICE.

I wish I could give a half star review. Two cancellations, totalling INR 8000; the second one done after trip details, driver details and OTP for starting the trip were sent by Savaari. I would prefer not to use them for any outstation trip at least for sometime. I urge all travellers using Savaari Cabs to triple check before availing their services.

I took sawari can from Barelliey junction to Kainchi dham on 02.10.2026. the taxi driver dropped before 15km before Sri Kainchi Dham, and driver left, not wait til boarding in other cab / bus. the agency didn't support and told deal with driver. This agency will drop you any where and doesn't take any responsibility. Not trustworthy. Don't believe and don't hire.

Very disappointing experience with Savaari. The service provided was nowhere close to what was promised at the time of booking.

We had specifically requested a bigger, newer car because we were travelling with considerable luggage. We were assured that a bigger vehicle would be provided, along with a covered luggage carrier. However, we were given an older CNG car with no proper luggage cover, without informing us in advance or seeking our consent. This was particularly inconvenient given the amount of luggage we had.

The overall experience with the driver was also extremely disappointing:

The driver did not have navigation/satnav, so we had to continuously monitor the route and guide him throughout the journey.
He was not courteous, communicative or proactive during the trip.
During the onward journey, the driver stopped to sleep, and we had to wait approximately 45 minutes for him to rest.
On the return journey, the driver drained the car battery. He made virtually no effort to resolve the situation or assist us. We had to find a mechanic and arrange help ourselves, resulting in another delay of approximately 50 minutes. What was particularly disappointing was that he did not even apologise for the inconvenience caused.
The vehicle did not have FASTag, which caused additional inconvenience.
During CNG refuelling, instead of politely informing us that we needed to step out of the vehicle while the fuel was being filled, the driver handled the situation without basic courtesy or communication.

What is most disappointing is that several of these issues could have been avoided with proper communication, basic courtesy and adherence to what was promised at the time of booking.

We specifically chose Savaari expecting a professional and hassle-free chauffeur service. Instead, we had to deal with an unsuitable vehicle, inadequate luggage arrangements, multiple avoidable delays and a driver who showed very little initiative or responsibility when problems arose.

I would strongly urge Savaari to look into this booking, the vehicle allocation and the driver's conduct. Customers should be informed in advance if the promised vehicle cannot be provided, particularly when the vehicle size was specifically requested due to luggage requirements.

I am highly disappointed with my experience with Savaari, particularly because of the lack of transparency and the significant loss of both time and money.I booked a round-trip cab from Gurugram to Jaipur, and we were travelling as women, so safety was my primary concern, especially considering the area we were travelling from. I had discussed this concern beforehand, and I do appreciate Savaari for taking care of this aspect.Our driver, Hrithik, was a very decent, polite and respectful person. He made us feel comfortable and safe throughout the journey, and I genuinely appreciate Savaari for providing a driver like him. My complaint is absolutely not against the driver.My disappointment is with Savaari’s overall service, pricing and, most importantly, the lack of transparency about things that directly affect the customer’s time and money.The service is already extremely expensive. Even Savaari has acknowledged that their service is expensive, but in my experience, it is extremely expensive for what is ultimately a fairly mediocre service, especially when you consider the number of additional charges.We had booked a round trip and had already estimated the expected expense and planned our travel accordingly. The initial fare was supposed to be around ₹6,000–₹6,500 including taxes. I understood that some additional charges could apply, and I was prepared for the possibility that the amount might increase to ₹6,000 or even ₹7,000. But by the time the journey was completed and we returned, the amount had gone up to almost ₹10,000.When you are already paying such a high amount for a round trip, you naturally want to make the maximum possible use of the time you have booked. We were very conscious of the expense involved and genuinely did not want to lose even a single unnecessary minute of the trip — particularly because we had no idea how many additional charges would eventually be added to the bill.There are multiple charges that customers need to be extremely careful about, including higher night charges after around 9:45 PM, substantial waiting charges after 45 minutes in a one-way service, and other additional charges. These conditions need to be explained much more clearly at the time of booking.But the biggest issue for me was the loss of timeI specifically told Savaari that we were short on time. I asked about the shortest route and made it clear that reaching on time was a priority. That is precisely why we booked a cab instead of driving ourselves — we expected the convenience of having a professional driver and reaching within a reasonable travel time.What was never clearly disclosed to me was that the vehicle assigned to us had its speed restricted to 80 km/h.This is extremely important information for an intercity cab journey. I am not saying that a driver should violate traffic laws or exceed a legally applicable limit. My point is that if Savaari’s vehicle/system restricts the car to 80 km/h, that limitation should be disclosed to the customer before booking, particularly when the customer has specifically communicated that time is a priority.When I questioned why the driver could not go beyond 80 km/h, customer service explained that this was a system restriction and that going beyond the limit could result in a challan. I understand their concern regarding challans and compliance.
However, this was never communicated to me beforehand.The expressway itself permits higher speeds for four-wheelers in applicable sections, so naturally a customer booking an intercity cab would not assume that the particular vehicle being provided would be electronically restricted to 80 km/h.
And realistically, not every customer is going to know to ask, “What is the speed restriction programmed into your vehicle?The problem isn’t just that Savaari is expensive. The problem is that you don’t know how expensive — in money AND in time — it is going to be until you’re already committed.

Rude and unprofessional driver named Sivakumar who’s just inhumane and rash. Unprofessional services and my first and last experience with Savaari was pathetic. Don’t trust this service. We had safety issues with my wife and 4 month old infant

very poor customer support and only money minting company , got their reference through our friend and booked a cab for outstation , the driver was very rude , came 1 hour late and then started saying rubbish and went off with the car without any reason , when we complain and asked for refund , the customer support team started giving excuses , first they told us that we took 2 hours so booking wa cancelled , then we sent them the mygate approval proof that the driver came late and then started arguement without any reaosn and left , they did not even refund the amoutn and started saying we cannot do anything there will be cancellation charge for no reason . i have screen shot and call recording of all this

Savaari car rental is the worst service provider. Their drivers are very arrogant and untrained.mr Abhishek supervisor on helpline was unresponsive and unhelpful. During my sharing of bad experience with driver, he was talking to someone else on phone. Highly unprofessional. It is almost half an hour that I pressed SOS button but no help is received.
Subject: Order 11963972

I have very bad experience of booking cab through Savaari.
The driver is troubling us a lot. He didn't pick our repeated 5 calls at 0530hrs which was his scheduled time to pick us.Subject: URGENT SAFETY COMPLAINT – Booking S0826-11965291 – Driver Hitesh Kumar (HR47H8557) – Request immediate alternative return & refund

Dear Savaari Grievance/Nodal Officer,

I am writing to report a severe safety incident during my outstation trip (Booking ID: S0826-11965291). Driver: Hitesh Kumar (mobile 7060621766), car HR47H8557 (AC Mid‑Size Plus, Dzire).

Chronology:

Scheduled pickup 5:30 am on 12 Aug 2026; driver did not answer 5 calls; arrived after 6 am; trip started ~6:15 am.

On highway, driver drove on the wrong side twice, risking our lives.

He repeatedly threatened us, demanded money en route, and refused to show his ID.

He stopped on the highway shoulder, switched off lights, locked us inside the dark car, and walked away, leaving senior citizens and women in fear of being run over.

He took excessive tolls and detours, wasting time; the return leg of ~320 km took 8 hours despite no halts requested by us.

We felt unsafe and cut short our journey for our safety.

Immediate alternative, verified driver/car for our return journey was not arranged inspite of our several requests.

He took Rs 9000 in cash for the trip.

We request:

Written confirmation that this driver will not be assigned to us again.

Full refund truncated trip due to driver misconduct and safety threats.

Written acknowledgment of this complaint and details of disciplinary action taken.

This is a safety emergency involving senior citizens and women. Please treat this as urgent and respond within 24 hours as mandated under IT Rules 2021. We are also filing a police complaint/FIR and will share the FIR number shortly.

details of call logs, trip screenshots, photos, toll receipts can we provided on request.
Regards,
Pawan Jindal
9953653177
Booking ID: S0826-11965291

Excellent service by Anandan
Very very humble courteous polite

1. Trip Details
• Booking Reference: 11913486
• Invoice Reference: R-260807-325109
• Route: Agra to New Delhi
2. Service Delay and Lost Business Timeline
An emergency booking request was placed at 11:00 AM. The customer support team committed to an immediate dispatch on an urgent basis. Based on this verbal assurance, my family waited out on the road. However, the assigned vehicle did not arrive until 12:40 PM, causing a severe delay of 1 hour and 40 minutes. Because of this delay and the subsequently slow travel time, the corporate destination offices we were traveling to had closed by the time we checked into our hotel. The entire professional purpose of this trip was compromised.
3. Improper Vehicle Maintenance and Physical Toll
Prior to booking, an explicit request was logged detailing that the passenger group included a pregnant individual and senior citizens with chronic back and stomach issues, requiring a clean vehicle with standard, functional suspension.
Instead, the service provider dispatched an unmaintained 2016-model diesel vehicle with non-functional suspension. The vehicle vibrated and wobbled forcefully for the entire 228 km highway journey. Leaving the vehicle mid-way on an active highway presented an immediate safety hazard to my vulnerable passengers, forcing us to continue the ride solely to transport them safely to the destination hotel. The mechanical vibration subjected my family to severe physical distress. No amount of financial refund can ever compensate for or undo the deep emotional distress, helplessness, and physical strain my family was forced to endure during this nightmare of a drive.
4. Poor Vehicle Hygiene Conditions
The vehicle provided failed basic passenger transit hygiene standards. The interior compartment was completely unwashed, had an unpleasant odor, and the seats were in an unsanitary, unhygienic condition. This lack of basic cleanliness is entirely unacceptable when transporting high-risk passengers for several hours.
5. Unexpected Billing Demands at Drop-Off
The booking confirmation documentation explicitly outlined a fixed, all-inclusive fare of ₹4,873 to our hotel destination (Hotel in Aerocity Suites, Mahipalpur). Despite this clear agreement, the operator demanded an additional cash payment of ₹80 at the destination for an alleged extra 4 km detour to drop us at the exact address listed on our manifest.
6. Profile Inaccessibility and Review Suppression
To compound the issue, this specific trip has been removed from my mobile application profile trip history, making it completely impossible for me to leave standard internal feedback or use the direct customer service rating tools.
A total refund of ₹4,953 is required due to the comprehensive failure to meet contracted service timelines, cleanliness, and vehicle safety standards. This matter is being registered with the National Consumer Helpline for formal tracking.