SCANPAN A/S Reviews 

I have sent back multiple pans and had great success with replacement of my lifetime guarantee on my Scanpan set. The cost to return the pan usually runs about $40 to send the pan back. But Scanpan replaces it with few questions asked.

This time I am getting very frustrated by customer service rejecting my claim over and over again.

The lifetime warranty is no longer valid. Don’t buy Scanpan. I used to love my set, but the customer service is terrible now.

I’m throwing it in the trash and getting Hexclad.

My pan is five years old - 11” - and it has beautifully retained its finish and remains a continual pleasure to cook with. No problems with staining or degrading.

Absolute shit products
Never buy any SCAMPAN products
Waste of money!!!!!!!!!!!!!

I like that the pans(non stick)that I purchased and use heat evenly as advertised
On the other hand I would never recommend this brand due to false claims of non - stick. I clean my pans thoroughly, do not use spray on oils, and never do anything to scratch the surface. I have had to return 2 pans for consistant sticking and they were replaced. The last attemp to return pan it was rejected"due to normal use"

nathan berolzheimer

Let me pile on. They do not stand by their product. It scratches very easily. Don't buy!

Box info says "Scanpan Denmark Impact". Once the box is opened you see a very poorly finished cooking surface so you start reading the fine print to see where it was made (suspecting China already). Sure enough, there in very small print is "manufactured to rigid Danish specifications in China"). They are NOT to rigid specs. I doubt they have been polished at all. Circular machine marks are very visible so it will not be a non-stick cooking experience.
I will try to polish the surface to get a nice non-stick shiny finish.

Spent $1,000 for a set for it to start rusting after 2 years and when we called to initiate a warranty they denied us and told us to boil baking soda in it 15X!!! In addition, they were very rude!!

Scampan. Poor quality, the HaptIQ-range can't even handle plastic utensils. And forget about the warranty, they will not honour it.

After only about a dozen uses I noticed when I cleaned the pot it still had dark brown/grey stains on it. They could not be removed. It appears that the stainless steel is just a veneer. The frying pan that I bought at the same time and hard hardly used was also showing the beginnings of the same issue.
I brought them both back to Briscoes and they gave me a refund.

I bought a three-pack of pots from the Scan Pan fusion 5 series.
After the first use when I made spaghetti and meat sauce in two of the pots, there were several dents in the bottom of the pots.
I contacted my store Cervera in Sweden who in turn had a dialogue with their retailer. They said that it was normal and that they would not do anything about it.
I had never experienced such poor quality in pots before. Not even on my cheap pots from IKEA have there been marks or dents in them even though I have had them for many years. Scan Pan sells very expensive pots that are said to be from Denmark but are made in China. But the quality and service when you complain is very poor.
I do not recommend Scan Pan fusion 5

I bought an expensive scanpan frying pan as I’d previously been disappointed with non- stick pans and the scanpan made some bold claims about its coatings lasting longer. I can confirm the coating is still intact however it is now not remotely non-stick! The coating on these pans has a kind of orange peel texture un
Ike previous pans I’ve owned. I treated the pan with care, never using metal utensils on it but it is now no better than an uncoated pan.

I am so disappointed with my scanpan saucepans that they are going to end up in the charity shop. I sent one back as the lining was deteriorating and was told it was a 'rare' manufacturing fault but it can't be that rare as many of the others have gone the same way. The pan in question was replaced but I had to bear the cost of postage to return it.

ANOTHER COMPANY ADVERTISING A GREAT WARRANTY PERIOD TO LURE TRUSTING CUSTOMERS INTO BELIEVING IN THE QUALITY OF THEIR PRODUCTS,

BUT WHEN YOU PURCHASE AND THE PRODUCT FALLS SHORT OF EXPECTED QUALITY - THEY IGNORE YOUR EMAILS AND REFUSE TO ENGAGE WITH YOU.

APPALLING CUSTOMER SERVICE -
FROM BOTH
NZ and AUSTRALIAN
RETAILERS!!!

I have owned 2 "scampan" pans for several months. They were bought in a set of two, small and large nonstick frying pans. The large pan is as good as new, the smaller pan is completely full of baked in crud, both pans have a similar amount of use. Contacted scampan and I cleaned the pan as they suggested but the debris wouldn't budge. Explained the other pan was fine and I wanted a replacement or money back, they refused. My advise is do not buy. Poor customer service, poor quality and very expensive!

Terrible pans - very expensive and hardly lasted a year. Was persuaded to buy them from a cooking shop.

Avoid at all costs - much better brands lit there for less money.

And we made a big effort to take good care of them.

Feel scammed.

My old Chefpan 32 cm Pro IQ non-stick was deliminating. After a few days of checking in the factory a new pan was sent to me. Excellent service.

I’ve had a HaptIQ pan for 3 years. The nonstick surface has degraded significantly. I followed their online support suggestions to the letter (bi-carb with water) 5-10 times and while it made the surface look somewhat better it only made the surface even more sticky to the point frying eggs (at a medium heat) just fused them to the pan. After contacting them via a very helpful retailer I bought the pan through they fobbed me off that it was just burnt on food and follow their instructions online. So the lifetime warranty isn't worth anything!
For a crazy premium pan with a warranty they don’t honour and customer service that certainly doesn’t provide service this company is offering a bang average product and a totally unjustified very premium price. Very low quality.
Buy from them at your own peril but you can get pans from elsewhere that have nonstick credentials that last longer than 2yrs (the last yr hasn’t been performant) for a good deal cheaper.

My scanpan pressure cooker is not working as it should even with a brand new rubber seal.
The top pressure part is faulty and there is no pressure

Bought some pans from the Scanpan UK store. They respond very fast, and ship the same day, great packaging, and arrived very fast. Hannah and MK help me greatly choosing the correct pan i need.
As for Fusion 5, it's really great! It heats up fast, evenly, and retains heat well. It behaves similar to their nonstick pan.
Many thanks Hannah and MK.

SCanPan CTX Fry Pan has a max temp setting of 4/9.
The non-stick surface is excellent.
However the multi-layer base separated and scanpan refused to warranty it saying the pan was only suitable to use at up to setting 4 out of 9 heat. As a "Fry Pan" this is ridiculous given frying inherently involves high heat. 4/9 barely does anything let alone frying.