Scape Reviews 

Deceptive refund practices, blatant lies, and appalling customer service—AVOID SCAPE AT ALL COSTS.

I originally trusted Scape because they are a massive global brand with locations across multiple countries, assuming they would be professional and reliable. I could not have been more wrong. They operate like complete scammers once they have your money.

I signed a tenancy agreement in July 2026 and paid over £10,000 in while holding a conditional offer. After I did not meet the conditions of my offer in August 2026, I immediately requested a cancellation and refund. The refund process supposedly started back in August, yet it is now November—they have dragged this out for over THREE months! Scape's "No Place No Pay" policy is a complete scam. Whether the lies originated from the sales team or the finance team, the way they handled my £10,000+ refund was an absolute nightmare:

Blatant Lies & Fabricated Transfers: Once the refund process supposedly started, Scape repeatedly claimed that the refund had already been transferred out and insisted the issue wasn't on their end. They shifted the blame entirely onto me, telling me to chase my own bank, and absurdly even told me to contact THEIR bank myself.

Caught in a Lie by Their Own Bank: After wasting an immense amount of my time and energy actually contacting their bank as they demanded, their bank officially confirmed that the funds were NEVER sent out in the first place. Scape had been lying, misleading me, and fabricating excuses from the very beginning to hold onto over £10,000 of my money.

Deliberate Evasion & Ghosting: Throughout this ordeal, they constantly ignored my emails for days on end. Whenever they did reply, they completely dodged my actual questions—if I clearly asked about Issue A, they would reply with irrelevant nonsense about Issue B just to stall for time and pass the buck.

It is shocking that a major student accommodation provider engages in such dishonest, bad-faith tactics against international students. Do not be fooled by their global reputation or fancy marketing. Stay far away from Scape Kings Cross!

If i can choose zero star, i will.
Don't waste your money.
Their students support are really disgusting. I got some issues with my roommate and reported them with enough evidences but no assistance at all.

Scape has been amazing, the staff are very attentive and the rooms are so accessible and very modern. There are lots of nearby amenities to use and plenty of facilities on site that come in handy. They deffo have thought of everything when it comes to student living

I have continued staying at Scape Wembley this year, but my experience has been worse. The payment schedule front-loads much of the rent into the first two instalments, placing unnecessary pressure on residents’ budgets.

Shared-kitchen housekeeping has also been reduced. It was weekly last year, then fortnightly, but this year it is unclear whether the kitchen will be cleaned at all, as the service is now described only as a “housekeeping visit.” At the same time, residents are expected to keep the kitchen to a very high standard and are warned about possible fines.

I feel I am receiving less service while being given more responsibility. The in-house staff used to be one of the best things about living here, but the response to my concerns this year felt cold and unhelpful.

Very nice place but night staff need to ensure that noise is kept low at night during weekdays. They do not enforce this. Also rooms are quite hot in summer - windows don’t open much at all and is hard to sleep.

Scape is very advanced, so many nice amenities

Amazing accommodation, friendly staff and clean environment!

Good location and friendly staffs. Facilities are well furnished and clean.

Overall, the accommodation is exceptional! Cleanliness, location and staffs were very helpful.

Good i like it

I loved my time at scape!! The room was adequately sized and there was so much storage space. Lots of nice facilities, and coop being in the building was awesome.

Helpful staff

Its a great living in scape canada water.

I am very satisfied with my stay at Scape due to proximity to my university as the main reason for satisfaction and the design of my room which provides all amenities!

Extremely nice accommodation! Nice room with bathroom and perfect facilities such as communal rooms, kitchen, gym, washing, cafes ... Can highly recommend staying here!!

Love living at Scape. Great staff. Great room. Such a good choice.