scenthound.com Reviews 

Personnel is understaffed and under trained. They need to learn customer service best practices and to value their existing customers. I will Not return and encourage prospective clients to think twice.

WARNING TO PET PARENTS: THINK TWICE BEFORE TAKING YOUR FUR BABIES TO SCENTHOUND.

My experience with Scenthound was extremely disappointing, and I want other pet owners to know what happened before they spend their hard-earned money here.

I purchased the $127 unlimited bath special, expecting professional care and attention for my dog, Bentley. Instead, the service was unacceptable.

Bentley has a skin condition and requires specific products and treatments. Despite explaining his needs and providing the necessary products, they were not used. He was left wet, inadequately cleaned, and clearly did not receive the level of care I expected.

Even more concerning, Bentley had been seen by his veterinarian the day before for diarrhea. I specifically brought this to their attention, yet his rear end was not properly cleaned.

I understand that a blow-dry was not included in what I purchased. However, that does not mean my dog should be left wet. At a cost of $127, expecting a dog with a skin condition to be thoroughly towel-dried is not unreasonable. It’s basic consideration for an animal’s needs.

What makes this experience even worse is the response after I raised my concerns. Rather than taking responsibility for the poor service and attempting to make things right, Scenthound has refused to refund my money.

It’s disappointing enough to pay for a service that wasn’t properly performed. It’s even more frustrating when a business refuses to stand behind the service it provides.

Our pets are family. They depend on us to choose people who will treat them with patience, care, and respect. Businesses that accept money to care for our fur babies should be held accountable when they fall short.

I will not be returning to Scenthound, and I strongly encourage other pet parents to consider my experience before booking an appointment or purchasing a package.

Bentley deserved better. I deserved better customer service. And $127 should buy a whole lot more than what we received.

Please do your research before trusting this establishment with your fur babies.

I adopted this monster sized dog, Hank, as a resue that had lived most of his life on the street. And grooming him for myself and my wife was a very challenging experience. Today was my first time having him groomed and getting his nails done. Some things with this monster is such a challenge. Not because he is mean - because he is stron..like his name implies...Bull Mastiff. I think his weight is closing in on 180- lbs and so getting his attention long enough to do some of the things we want - like nails and bathing was challenging. Today I found the location with a bit of a challenge - we are not from Carmel - and get him started on a good path. The staff was friendly...and very capable for what is a challenging dog. He got a great wash and his nails look great. I signed him up for a monthly bath and grooming - because I can't imagine being able to out perform what these folks were able to do on the first pass with him. Kudos to the 2 young guys that took care of him and I will be 100% less nervous on his next visit. I would recommend Scenthound to anyone with a pet that wants to spoil their baby and especially if you need someone who can make the extra effort to manage even the biggest of dogs. Many thanks Scenthound.

Senthound is a Great Grooming place . Our big boy Griff was groomed each month for a year and he was slways happy smelled wonderful and his nails always looking great and the Staff is amazing . This is for the scenthound in sorrento valley .

They do a great job on my doodle. I am very picky. They leave notes for each groomer. Very satisfied. Everyone is very nice. I highly recommend!!!

We've been 4 times now after a neighbor recommended them. The staff is friendly and it's easy to book but I'd have to say the results are inconsistent at best and very expensive. We brought our dog in after the start up promos and paid almost $200 for a trim and wash!!!! The "cheaper" membership programs are confusing and almost impossible to cancel, so that didn't help. They were nice enough to use our shampoo, which I appreciate, but the cut was very uneven leaving chaps half trim and sanitary cut was not really complete. Each visit we've discovered that at least one item we've asked them to do wasn't done - but you don't really find out until you get your dog home. I'd have to say we won't be back a 5th time.

We have been a member for 3 yrs. Groomers do a good job. Lucy always looks great when they are through with her.

Subscriptions are tricky if not downright deceptive. When I quit my subscription, the Scenthound manager quickly went in and charged my credit card an extra $70.00 above and beyond the monthly fee. Buyer beware.

I was sold a "Founding Membership" in Scent Hound Clemson several months ago. My understanding was that it would include a bath, ear cleaning, nail trimming, and teeth brushing. It never occurred to me to ASK if a brush and blow dry was extra. Or if the use of a dremel was extra! Today, while I was waiting to get my Havanese back, two very large dogs with long coats came out looking great! Not my girl - she looked like a wet rug!! I could not believe it. I've had dogs for over 30 years and never has a groomer handed her back wet! When I asked about the blow dry, it would have been $18. And the dremel was extra. And there were a bunch of "supplements" for sale. Everything was a la carte. Once again, if something sounds too good to be true, it probably is. I'm done, and that's a shame. It was a great idea, but I got no warning about the extras. It's not that the charges are a problem, it's the lack of transparency.

Took my dog in for a trial for hot to leave a tip . They said ok signed the receipt. I left I get my email receipt and it has a tip of more then the intel visit . Fraud comes to mind !

Not even one star! My dog died while in their care. He was fine when I left him and a half hour later I got a call saying he was limp. I was there within 3 minutes and he was laying on the floor with people around him crying and screaming. They put him in my arms so I could take him to the emergency vet but he was already dead. Heard from the owner and was told that corporate was doing an investigation. Asked to see the video, no response. DO NOT TAKE YOUR BABIES TO THIS PLACE!!!

We have been a Scenthound customer for two years. We had an issue recently, which prompted a call to customer service. The customer service rep was not the least bit helpful, and in fact, was extremely rude, arrogant and condescending! He claimed that he would have a supervisor contact me, but I still have not heard from anyone. I’m not counting on receiving a call. Extremely unprofessional! They lost a loyal customer.

They hire DEI woke morons with 0 people skills.Who don't give a damn about your dog and certainly and don't give a damn about your time. Stay far away from this shithole joke of a business. They are the worst of the worst and you have been warned. I hope you're not stupid enough to go there.You will be sorry.

I saw an add online, decided to give it a go at a trial package. Scenthound/32806. Get there earlier than the appointment scheduled, I was told the vaccine expiration to them had a discrepancie. My papers said exp 05/26. They claimed it was from the date the receipt given to me by previous owners. I get it, but what I dont get it the rudeness, the lack of empazhy from entering, and her run around wasting my time instead of been respectful of my time, helpful and honest, the woman was indiference, rude, did not want to call the places on vac cert. Bc you know it was too many for her to try to figure it out. She was just apathetic, and clearly not wanting my business. I felt uncomfortably judged, prejudiced. I simply decided to say, no thank xou, I will go elsewhere. Indeed I did, somewhere where I was treated with dignity and respect, where I felt welcome, and safe from judgement. That elsewhere was graciozs to help me figure the vaccine sitution/discrepancy and eventhough I paid more, it was worth it. Remember it was my FIRST IMPRESSION as a new and potential membership paying costumer. DO better, we live in ugly times, humanity, dignity and respect will always win. You lost this time. BTW as I was leaving, the person was sarcastic/antahonistic/gaslighting without confrontation or wor reaction from my part. It was as if she wanted me to play a part on her despicable bias agenda.

Very disappointed with their policies.
After cancelling my membership, the company continued to charge my credit card even after repeated notifications.

I rescued a dog about 3 weeks ago and found out he is dog aggressive due to being attacked before he was rescued. The folks at the Buffalo Grove store were fantastic! We were the first appt. and from the minute we walked in Jack was not stressed, showered the owner with kisses and went willingly with her. Came to pick him up and still showed no signs of stress, they have a no nose contact, he did not act aggressive with the other dogs that were being groomed. I couldn’t be happier with their services and most of important how my dog was treated. Highly recommend

We have been using ScentHound in Georgia, for about 1 1/2 years, for regular wash & hair cuts.

Each time we bring a natural , organic shampoo, as we prefer not using any chemicals typically contained in commercial products.

Never a problem, until today, a "new" manager, refused our purchased shampoo, saying it is corporate policy to only permit that with vet approval.

Really annoying, and there are far too many groomers available, to return to ScentHound.

I worked here for 2 weeks.

They almost KILLED an English Bulldog via heat stroke.

Rather than send him home when he couldn't breathe, or calm down, they made him stay there (in the hot dryer/bathing room) for another half hour, before he was SO bad they had to call dad to come get him IMMEDIATELY!

He was in such bad shape, 2 girls had to carry him to the front back to dad (of course they put him on the floor before dad could see).

This place pushes dogs past their breaking point, and muzzles some throughout the ENTIRE groom.

Scenthound Escondido, I challenge you to post that footage of the English Bulldog to share your "safety practices" with the internet.

Please, save your dogs life, and well-being by investing your hard-earned money into a family owned salon with people who actually know and care about dogs.

I've been grooming for over 14 years, and this location has the worst communication, team work and respect for dog's well-being I've ever encountered.

Thank you for reading, I hope this saves someone's dog ❤️🐾