Schauinsland-Reisen GmbH Reviews 

🆘🆘WORNING – Avoid this tour operator, especially if travelling with children🆘🆘
We booked a package holiday and experienced complete chaos at check-in in Hamburg. The names of two of us were registered incorrectly (only the surname instead of the full names), so we were refused and risked losing the entire trip. Our 14-year-old child completely broke down from stress and cried.
Only after several calls to the emergency number did we manage to board at the very last second. On the plane we were split up across the entire aircraft. The child had to sit alone, and my partner was seated next to a very pushy man who ignored all requests for distance – the cabin crew did not help.
The entire start of the holiday was ruined.
The company’s “solution”? A goodwill offer of 150 euros. They reject any further compensation, claim it was only a problem on the day of departure, and consider the matter closed.
150 euros for a traumatic experience for an entire family – especially a child.
Do not book here if you have children or if you expect your bookings to be correct and to receive proper help when something goes wrong.

Our upcoming 3-week holiday at the Viva Wyndham Dominicus Palace in Bayahibe (booked through an agency for cca 141,000 CZK) was severely impacted by a major fire at the resort. Schauinsland Reisen’s response to this emergency was an absolute nightmare and a display of corporate greed.

Instead of helping us, they used the short time remaining before our departure this Saturday to pressure us into terrible options, hoping we would panic and capitulate.

First, they tried to blanketly force us into much cheaper, lower-category hotels in Punta Cana as the "only free alternatives." They lines in their email explicitly stated they would not provide any price reduction for this downgrade. This is a direct trick to pocket the price difference and maximize their own margin. Furthermore, they completely ignored the fact that Punta Cana is currently facing a massive Sargassum seaweed plague that makes the beaches unusable and smelly, whereas our booked destination, Bayahibe, is unaffected. They also tried to push us into a hotel far inland, completely violating our paid and guaranteed Sea View room.

When we refused to spend our holiday next to smelly seaweed and demanded to stay in Bayahibe, they officially confirmed that all other standard hotels there were fully booked. The only available hotel left was Secrets La Romana. But instead of covering the replacement costs as a proper tour operator should during a crisis, they demanded an outrageous surcharge of over €2,344! Under immense pressure, they later lowered it to €2,044, calling it a "gesture of goodwill."

Schauinsland Reisen relies on the assumption that customers are helpless and will accept lower-quality hotels or pay illegal fees just to save their vacation. If you are affected by this fire emergency, DO NOT let them push you around. Check the location, check the room categories, and stand your ground!

Edit: And as you can see in their reply, instead of taking accountability for their bad management of the situation, all they provide is excuses and wordplay (where they can't even spell Dominicus right). Facts are that Palace has very little infrastructure on its own and shares a lot of it with Beach, which is the reason we chose to travel there instead of Beach which has better superior rooms. Most of Beach's infrastructure is burnt down, and as we went once to look at the place, there are noisy reconstruction works. Therefore it's not a viable solution at all, as said by German travel law.

Edit2: The sister hotel was part of the deal, so it still counts and you cannot dodge accountability.

The perfect holliday with some amazing trips! Can definitly recommend going to Sri Lanka 🙌

Extremely incompetent and rude behaviour to the customers who want to pay them. I had very bad experience with them, they ruined my vacation and I will never use or recommend them!

We booked transfer with this company in Egypt and instead of Van type car which was confirmed in our reservation it was sent small sedan with limited space for legs. We went to hotel guide Mohammed Fettuh with complaint and instead of apologizing or trying to say that he needs to check situation he was incredibly rude trying to explain that it is not his problem to the extent that he said “You do not teach my job” for the words that maybe we should receive at least apology. The worst experience with hotel guide ever.

A bunch of liars!!!!
The woman working in an Angela beach Corfu is just a con artist‘Constantina’. She is full of lies and miss informative. Promised a boat trip with plenty of interesting sites to view and swim. No we just got a bunch of novices who did not show no customer skills at all. Just took us and droped us to 3 island without no guidance. Schauinsland is just a big scam!!!!

Due to pilot strike our long planned holiday was with another agency was cancelled and we tried everything and in a hurry we booked a trip to Kos. Unfortunately we did not have the time to check reviews….. This has been the worst holiday ever. 4 star hotel with all inclusive, 10 days in a family room5 persons.
We arrived in the evening, no one was there to welcome us, we found someone in the kitchen. They showed us to the room. The air conditioning and toilet was broken and the door cold not be locked! They fixed it.
Next morning we were very hungry and looking forward to join the breakfast….. that was everything else than delicious…. Dry bread in a bag, all guests had to put their hand into to the bag to grap a piece of bread. The rest was so unappetizing.
The same can be said about lunch and dinner.
After 1 day there we contacted the Schauinsland guide, we would not stay.they guide told us that this was what we could expect when we booked a low budget hotel…. We don’t think that nearly 6000euros as we paid are low budget. Because of high season he could not move us to another hotel. He contacted us later, and offers is a hotel the last 4 days of our holiday- we had to pay 1500euros to get it. We said not thanks!
Garbage, old diapers,
Plastic and so on were all over the place …. And it was there through our stay. The fire alarms was hanging out of the wall. No hot or even lukewarm water in the shower- cold water for 10 days.
The staff and hotel owner was impolite constantly arguing with us and the rest of the guests.
We were promised cleaning 6x per week. We had cleaning 2 times -we stayed 5 people in a room in 10 days. We only got the room cleaned when we went to the receptionist and asked for it. After arguing they cleaned.
Pool towels were 5 different colors and sizes, some with holes.
The pool was dirty.
One evening we asked for something again and the hotel owner yelled at us, this was a very unlucky experience for us and our daughter.
We ended up taking the bus to the nearest city every day, we payed a lot of extra money on transportation and food. After our holiday we contacted Schauinsland and made a complaint which the guide told us to do. We have only received an automated replay, we have resent it and still no answer.
We are looking for a little understanding and some kind of compensation for our very very bad holiday, which ended up being the worst and most expensive holiday ever!!!!
We will never travel with Schauinsland again, and still don’t understand how they can have a hotel like Evripides Village in there program. No one from the agency can have visited this hotel and found it worth 4 stars!!!!
Don’t go there!!!!

if you don't speak german choose another company, you are left to your own devices in case of problems, the guide is impolite and indifferent
you don't have the service you paid for

Just immensely bad customer service. Not flexible and left us waiting 11 hours at the airport, although a flight left in the morning that we would have easily caught. Suddenly it was said that it is a fixed booking and they can't change it, but when the flight was changed by them, then of course it worked. Not to mention the fact that we weren't on the list when we were transferring from the hotel to the airport on our way home and ended up having to take a taxi. Never again.

Not a good service if the client was not satisfied with the trip. They contacted us after one week and their reply was not really supportive.

Customer service does not care about the customers. They are not cooperative and don't look for solutions. Worst company I have ever come across in my life. Don't book here the few Euros you save are not worth the stress

I was experiencing some difficulties with our initial travel agency Prijsvrij.nl , so I decided to contact Schauinsland directly.
First of all,, they DO pick up the Phone within 20 seconds
Second, when I explained my issue to Stephanie, she immediately came in to action. She fixed the issue the same day, giving perfect feedback.
She is really involved, and customer orientated.
Next time, I will book with Schauinsland directly !

I booked online...everything just perfect..from flight..transfer till hotel..super price and super organised..for sure i will also book next trip with Schauinsland!!!!!

Lousy service. We've gotten 3 different answers to 1 question. After booking was mentioned that the rooms were different than mentioned in the catalogue. We received 3 different answers to our comment that this was not what we opted for. When you want out you have to pay 20%. If you want to make a change to the booking they push the prices so high it isn't worth making the change anymore. When you want to file a complaint you just get no reaction on the content of your complaint at all. Never been treated this badly by a touroperator ever before. Never again.

Low budget travel agency. They get the worst and cheapest rooms at the hotels. They charge too much money for low budget hotels. Terrible customer assistance. It’s a tourism scam agency. When you arrive at the properties you will get the worst rooms possible.

I have been hung up on twice and shouted at by phone operators when I have needed help with flight bookings. Have spent over eur6000 and treated like dirt! Frequent traveler and have never been treated so rudely! They should be ashamed of themselves.