Scopely Reviews 388

Terrible support staff - they don't read your actual problem, they close tickets without giving you a chance to confirm there is a solution. And recently it was clear from the support response that they were deliberately mocking me.
The company is anti-disability, and anti-caring responsibilities - NOT a pleasant company, and they don't employ pleasant people.

Cheating company, scam, games are totally fixed which is super shady, scores are added before the game is played- and I do not believe in telepathy, not surprised that they are getting sued since this is a scam company with scam games

In Scrabble Go, I could put up with the odd advert but now the ads are constant and take over your phone. I deleted cache and stored data, did a restart and all was good. As soon as I relaunched Scrabble Go, the deluge restarted. They do not vet adverts and do not respond to reports or take positive action. The previous Scrabble they bought out was great, they have ruined by favourite game.

Not really sure where to start really, the last 6 months Greed has finally come to fruition today, First they pandered to the cry babys and messed up incursions one of the most enjoyable aspects of the game, then the second alliance activity Alliance tournament has literally been pulled out of Alliances hands and you will only compete and score the big points if you spend on average £300 per 20k task, Greed Greed Greed, they bang on about quality of life improvements, when alls their interested in is fleecing every penny

Scopely is perfect in case you want to experience shameless corporate greed without any regard for customer satisfaction in combination with mindboggling incompetence on the development side.

STFC is a joke. Game is full bugs and if you want to play you pay premium.. issues are not fixed and new bugs added. If you voice too much concern on their discord you just get mute banned for days. People should stop funding them with their ridiculous priced content and $copay needs to fix their games first before adding new paid content just to get people more addicted and lose money on pixels.

Absolutely the worst company ever. Don't play star fleet command.

A masterclass in how to destroy a game — and its player base — for short-term profit — Star Trek Fleet Command.

This game now routinely sells packs at $100 USD — not as rare premium offers, but as a baseline. Multiple simultaneous Battlepasses. Bundles that deliver a fraction of their advertised value. Ships marketed as game-changers, deliberately locked behind further paid upgrades to be functional at high level. At Ops 71, I have seen this escalate year after year, with no sign of restraint. This is not a monetization model — it is an extraction operation targeting dedicated players.

The technical state of this game is an embarrassment. Crippling lag. Bugs reported years ago, still present today. A UI so clunky it feels like it was never tested by an actual human being. For a game charging $100 per pack, the baseline quality on offer is indefensible. No patch cycle, no transparency, no accountability — just new monetization on top of an unresolved mess.

Scopely's support is not slow — it is absent. Community Managers openly dismiss player concerns on Discord. Legitimate bug reports go unanswered for months. Feedback submitted through official channels evaporates without acknowledgment. Three years of engagement from this community, met with silence and contempt.

Instead of fixing the game, Scopely produces short films. Self-congratulatory videos celebrating their own "achievements." Cosmetic skins nobody asked for. Meanwhile, features begged for by the community for years — G5 scrapping, a simple Faction Claim All — remain awful or absent. The message is clear: player money funds Scopely's vanity projects, not the product players paid for.

Even the whales are leaving. When the biggest spenders — the players who kept this game's economy alive — start walking out, you know the situation has become beyond repair. The exodus is real, visible, and entirely self-inflicted by Scopely's choices.

And I don't even mention the fact that some items are in sales for years and cannot be upgraded as they're sold. This is fraud in every way.

I deleted my account at Ops 71 after thousands of hours and hundreds of dollars invested. Not out of frustration with difficulty — out of the clear-eyed recognition that this company does not respect the people who fund it. Save your time. Save your money. Do not make the mistake I made.

They only care about making as much money as possible from their players while constantly ignoring game issues and consistent lag.

Currently they are doing nothing to improve the gaming experience in their game, particularly in Star Trek Fleet Command were they constantly keeps adding more and more features that destroys gameplay by adding more bugs and more lag all the time! Introducing more and more moneypits and other ways of having you spend money but getting an even worse experience each time.

You will meet the most greed you will ever see from a gaming company without delivering on any quality, multiple years long bugs have never been adressed to this day, content you paid for doesn't work, with every update they consistently break existing gameplay that worked fine before. They have no regard for their playerbase, anything you ask support will never get a decent answer or a solution. They don't hold on to their TOS since cheating is completely allowed as long as you keep spending money, which brings me to the conclusion of this review, it's only about the money, not the game, player base, or anything else for that matter, they simply do not care. They have a community discord they don't nearly listen to, the list of broken things only gets longer, with players leaving that have spent years building up a community. One big scam, my only advice is stay clear of anything and everything that has a Scopely sticker on it.

do not play with them they cheat and corrupt

I’ve been a daily player of Marvel Strike Force for 5 years. Have probably spent hundreds possibly thousands.

Anyways I decided I wanted to get back into buying passes (there are two). Went to site and bought it. Realized shortly after that they have the passes listed in wrong order. Reached out to support to either- apply the right one or refund so I can purchase the correct one. They refused to do either

I even provided picture showing the websites mistake. They refused several times to fix. I suspect they do this on purpose to deceive customers into buying wrong one then buying second.

Decided to quit and do chargeback with bank. Everybody avoid this company. It’s the definition of Enshitification and predatory behavior.

Submitting complaint to CA as well.

After playing star trek Fleet Command for years I've finally had enough of of scopely. They are the worst developers that are focused heavily on money grabbing events. Every week the game gets worse and worse and they suck.

No matter what is happening in the game CS is no help, compensation is virtually a joke. This game is full of glitches or actually full of cheats. CS never helps, they want to compensate you with a measly 200 dice or nothing at at all. Its a rip off.

This company refuses to send copies of data when requested. That’s illegal

Horrendous customer service. One of their app games has a glitch which costs of in app purchases, I raised it with customer services and they keep responding saying they can’t help but thank you for feedback.

I like to play scrabble and a member of a couple of scrabble groups that use Scrabble Go for their competitions .
Multiplayer games were big favorites before we were forced to play with Scrabble Go who support multiplayer game but not in Classic Mode which the scrabble group uses to cut out all the rubbish stuff that serious scrabble players dont want. Please consider opening the Multiplayer option to Classic mode so we can enjoy those games again with other group members.

I’m reviewing Scopely based on my experiences (plural) with Monopoly GO!, specifically live Partner events. My patience has now run out & I'm deleting the game.
During a time-limited event, my individual contribution total failed to update in real time after multiple spins. I contacted support while the event was still live. Support asserted that all points were credited but declined to provide any verifiable per-spin breakdown or before-and-after totals to confirm this.
I ultimately finished approximately 6,000 points short of completing the full challenge, meaning the disputed spins may have affected my ability to obtain the main reward.
The issue is not just a visual glitch — it’s the lack of transparency and the inability of customer support to meaningfully investigate or demonstrate fairness when problems arise during liveRigged Events, Zero Transparency, time-limited, sometimes monetised events.
Enjoyable game concept, but the systems and support processes leave players with no way to independently verify outcomes when something goes wrong.

I invested significant time into Star Trek Fleet Command, reaching level 72 before I finally quit due to Scopely's business practices.

After extensive experience with this and other titles they publish, I now actively avoid any game where Scopely is involved. Their games are designed primarily as money extraction vehicles rather than enjoyable gaming experiences. They utilise psychological triggers (dopamine-based reward systems) to encourage excessive spending, whilst actual gameplay feels secondary to monetisation.

Throughout my time playing, I encountered broken promises regarding game features and updates that were advertised but not delivered as described. The aggressive in-app purchase structure and constant push towards spending ultimately made the game unenjoyable, despite the time I'd invested.

I'd strongly recommend researching their monetisation model thoroughly before investing time or money in any Scopely title. The amount of time and potentially money you invest can disappear when you decide to walk away.

Update May 2026: So happy I left this game last year (October 2025), not looking back. Best decision ever ;)