Scott Dunn Reviews 

279
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally well-organized trips, professional local guides, and seamless booking processes that make international travel completely stress-free and thoroughly enjoyable. Travelers consistently note that staff members are incredibly attentive, deeply knowledgeable, and wonderful at tailoring custom itineraries to perfectly match individual personal preferences. Some reviewers were not happy with the overall planning process, noting disappointing communication, limited destination options, and poorly coordinated travel itineraries. A few other people also felt that certain trip recommendations fell short of expectations given the exceptionally high cost of their vacations.

What people talk about most

Holidays

People report positive experiences with holidays, expressing deep satisfaction and describing their trips as... See more

Service

Reviewers highlight positive aspects of service, noting that staff are helpful in listening to requirements,... See more

Staff

Users describe positive interactions with staff, praising knowledgeable agents and helpful teams who make... See more

Location

Clients share positive opinions on location, expressing deep appreciation for the stunning scenery,... See more

Booking process

Reviewers mention positive feedback about booking process, noting that staff are helpful in listening to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible holiday. Third trip booked with Scott Dunn. These guys really do know how to deliver. They use exceptional ground teams who are capable of dealing with any eventuality as I found out. Very... See more

Company replied

Rated 5 out of 5 stars

A great travel agency. We had certain expectations (focus on food experiences, more active than passive ways of spending time, etc) and the trip was perfectly tailored to our needs. Whenever I travel... See more

Company replied

Rated 5 out of 5 stars

Scott Dunn were helpful in listening to our requirements and booking our holiday. Anna our agent was approachable and always happy to help. We chose to book with Scott Dunn to use their Explorers Kids... See more

Company replied

Rated 5 out of 5 stars

Shay at Scott Dunn put together the most wonderful, superbly organized and comprehensive trip to Egypt. From the moment we landed in Cairo to the moment we left everything was seamless, fantastic guid... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Hotel
  4. Tour Operator

Written by the company

At Scott Dunn, we craft luxury, tailor-made holidays that are unique to our guests. We cover all seven continents, using our deep destination knowledge and carefully curated collection of accommodation and experiences to create bespoke trips that are meaningful to each guest. Our Travel Specialists are here to listen, guide and inspire you. Why travel with Scott Dunn? We listen to your travel goals and craft unique trips that are completely and unequivocally bespoke to you.     Our global offices in the UK, US and Singapore mean you can speak directly to a member of our team 24/7, no matter where you are in the world. Trust in our team to provide seamless service, so that you can book with confidence. We use our inside knowledge to curate a collection of accommodation, experiences and guides that elevates your travels out of the ordinary. We travel regularly and work closely with our partners all around the world, enabling us to open doors to experiences that simply cannot be accessed when you plan a trip independently.  We know luxury looks different to different people, and we deliver on what matters most to you, from private access to the best guides. 


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

279 reviews

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4.6

All reviews

(279)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and wonderful team

Excellent service and wonderful team. Really got to know our needs and was passionate about the details. They were on hand whilst on the trip and very helpful. Would definitely recommend and use again

October 3, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much - this is such lovely feedback to hear.

We certainly hope to have the opportunity to help plan another trip in the near future.

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Rated 5 out of 5 stars

Explorers Kids Club was brilliant

Scott Dunn were helpful in listening to our requirements and booking our holiday. Anna our agent was approachable and always happy to help. We chose to book with Scott Dunn to use their Explorers Kids Club at Eagles Resort, Halkidiki, during our holiday. Our toddler really enjoyed his sessions at kids club and there were lots of lovely toys and activities available. The kids club was well equipped and the staff, Ema and Souzi, who run it are fantastic. We felt our son was in safe hands and well looked after. We would use Scott Dunn again for a family holiday. Many thanks to all.

September 26, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for your your wonderful review - we are all so pleased to hear that every member of the family enjoyed the trip to Eagles Resort!

We would love to have the opportunity to plan another trip for you all again soon.

Rated 5 out of 5 stars

Amazing service from Scott Dunn

Scott Dunn make choosing, planning and booking wonderful holidays so easy!

Their amazing team are professional, knowledgeable and infinitely helpful. They manage the entire process with ease.

They also manage to find the best price for bespoke luxury holidays.

We will continue to use them for our family holudays - they are a delight to work with and make our holidays even more special.

September 14, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for your incredibly kinds words!

We are so grateful that you choose to travel with us time and time again and that we have the opportunity to create special memories for you.

We look forward to working together on many more trips in the future!

Rated 5 out of 5 stars

Our trip to Italy was truly the best…

Our trip to Italy was truly the best vacation we have ever taken! From the beautiful hotels and incredible scenery to the amazing food, wine, culture, and history, every part of the trip was memorable. We loved exploring Rome, Taormina, Salina, and the surrounding areas, and each destination offered something special. The entire experience felt like a perfect balance of relaxation, adventure, and discovering new places together. We came home with so many wonderful memories and are already talking about when we can return to Italy!

September 8, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for this lovely review.

It sounds like you made the most of your time in Italy visiting some incredible spots (and Italy does have a habit of capturing people's hearts so they have to keep returning!).

We are so pleased that we were able to play a part in bringing this all together for you and certainly hope that we will hear from you again soon to plan that return to Italy (or indeed an adventure elsewhere!).

Many thanks again.

Rated 5 out of 5 stars

Fantastic holiday with Scott Dunn

We had a wonderful experience with Scott Dunn . Anna and her colleagues were so helpful in the booking stage, Anna found us the right holiday for us at the right price. Really communicative in the lead up to the holiday. Transfers to and from the resort were perfect. In resort the creche was fantastic for my little one. I wasn’t at all confident she would accept going and wouldn’t have pushed her, but the nursery staff were amazing with her and I had so many regular updates with activities she was doing and lots of smiles on her face. Margarida was the guest relations contact in the resort and to have her WhatsApp us at the beginning of the trip was great. She helped us out several times with queries throughout our trip and was so friendly and quick to respond. We lost an iPhone as we were getting our transfer to the airport and Margarida went absolutely above and beyond by offering to drive it to us. Such a credit to Scott Dunn as a company. We’d definitely book with SD again as all the staff were so great and it makes a holiday with a very busy little one that bit more relaxing

September 20, 2026
Unprompted review
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Reply from Scott Dunn

Thank you for your kind words which we will be sure to share with Anna, Margarida, and the whole team who brought this trip to life!

Travelling with a little one, as you said, isn't always the most straightforward so we love being on hand to relieve some of that stress to ensure everyone in the family has the best trip possible with us.

We can't wait to help plan many future adventures for you all.

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Rated 5 out of 5 stars

Ireland & England September 2026

My wife and I along with two other couples returned this month from a trip to Ireland and England. The trip was one of our most enjoyable ever. Although expensive, the money was worth it. The guides, the drivers, the hotel rooms, in both amenities and locations. sites and restaurant recommendations were all excellent. We added two additional attractions in London-Churchill War Rooms and Buckingham Palace. Suggest adding these two to any trip.

Suggest having cash and not using ATM's in rural areas. No banks and markup fees. Use excess money to pay down hotel charges before you leave country.

Would rate this trip 10/10.

September 3, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for taking the time to leave such a wonderful review. We are all so pleased to hear you all had a lovely time in Ireland and England - it certainly sounds like you made the most of your time there which is always great to hear.

Thank you also for your trips - those are definitely very helpful and something we can look at passing on to future travellers to those destinations!

Thank you again.

Rated 5 out of 5 stars

From the moment of booking the holiday…

From the moment of booking the holiday and choosing the right accommodation to arranging suitable car seats for our 4 kids for the transfer to the airport back home, the team is in every detail. This is our third year booking through Scott Dunn, they have the most amazing kids club and with 4 kids under 8 we need it and the kids love going in. They have really good qualities activities which is what we always wanted for them not just a babysitting service.
Everything was excellent, we will book out next holiday soon !

August 22, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for this wonderful review, and for your continued loyalty over the past three years!
We're so pleased that our team took care of every detail, from choosing the right accommodation right through to arranging car seats for your journey home.
It's also wonderful to hear how much your kids love our kids' clubs; providing high-quality, engaging activities (rather than just babysitting!) is exactly what we aim for, and it means a lot to know it's making such a difference for your family.

We can't wait to help plan your next holiday!

Rated 5 out of 5 stars

Friendly and proficient staff

Friendly and proficient staff, everything went like clockwork.

September 1, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for your kind review!
We're delighted to hear everything went like clockwork and that our team's friendly, professional service made all the difference.

We look forward to welcoming you back!

Rated 5 out of 5 stars

Unforgettable holiday

We had the most incredible family adventure in Iceland which was arranged by Scott Dunn. I explained what we were looking for as an active family and they definitely delivered. It was the perfect holiday for us and gave us the chance to experience the authentic country — its extraordinary landscapes, culture, people and food, from Icelandic shark and Arctic char to delicious local meat and vegetables.

Scott Dunn have excellent partners in Iceland who took great care of us and were very professional and knowledgeable.

Every day brought a new adventure: glacier climbing, mountain hikes, kayaking and jumping from the rocks, horse riding, biking, zip-lining, climbing ravines and exploring volcanic caves. We travelled far beyond Reykjavik to see black-sand beaches, waterfalls and rainbows, puffins and seals, icebergs, craters, tectonic plates, geysers and volcanoes — and were incredibly lucky to see the Northern Lights too.

We completely fell in love with Iceland's barren, wild and beautiful landscape. The trip managed to be thrilling, educational and enormous fun all at once, while still giving us time to explore Reykjavik and experience Icelandic culture. A truly unforgettable family adventure and one we will be talking about for years.

August 19, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for such a wonderful review!
We're absolutely thrilled to hear that your family adventure in Iceland was everything you hoped for and more. It sounds like you truly experienced the very best of Iceland, from glacier climbing and kayaking to spotting puffins, icebergs and the Northern Lights, and we love that you got to enjoy the local food and culture along the way too.

We'll be sure to pass on your kind words to our partners in Iceland, who we're so glad took such wonderful care of you.

Thank you for trusting us to bring your vision of an active family holiday to life; it means the world to know this is a trip you'll be talking about for years to come.

We look forward to helping you plan your next family adventure!

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Rated 5 out of 5 stars

Attention to detail was great

Attention to detail was great! We were guided through each part of the travel experience which made it stress-free.

August 3, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for your words!
We're so pleased to hear that our attention to detail helped make your travel experience stress-free from start to finish. Guiding you through each step is exactly the kind of experience we strive to deliver, and we're delighted it made all the difference.

We look forward to helping you plan your next trip!

Rated 5 out of 5 stars

For the paths less traveled.

We've just returned from a wonderful trip to Ecuador. Simon had reviewed our previous travels with Scott Dunn and asked the right questions to put together a trip that was perfect for us. We use Scott Dunn whenever we go off the beaten path and have had great adventures in South America, Tibet, Nepal, Bhutan and northern India.

July 13, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for this wonderful review! We're delighted to hear you had a wonderful trip to Ecuador, and we'll be sure to pass along your kind words to Simon.

We're also so grateful for your continued loyalty; it means a lot that you trust us to plan your adventures off the beaten path, from South America to Tibet, Nepal, Bhutan and northern India.

We can't wait to help plan your next adventure!

Rated 5 out of 5 stars

Continued brilliance of the Scott Dunn team

Having now booked 3 trips with Scott Dunn to Crete, Thailand and South Africa, planning our upcoming trip to Mauritius with our newborn son we had no doubt we’d be booking through Scott Dunn yet again. The service and ease of booking, the knowledge of the team and their willingness to go above and beyond is always so appreciated, and moreso now with a little one in tow! Thanks SD for your continued expertise and service, we look forward to booking with you for years to come.

August 7, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for your incredibly kind review - we are thrilled to hear that you've chosen to travel with us so many times in the past, and now trusted us with a trip with the newest member of the family!

We can't wait to hear all about your Mauritius trip and hope you all have a wonderful time.

Thank you again and we can't wait to continue helping you make memories all around the world.

Rated 1 out of 5 stars

I had the terrible experience of…

I had the terrible experience of booking with Scott Dunn for a family vacation to Maine and Boston a few weeks back. They certainly do not know what they are doing, nor familiar with places in the United States, but they certainly know how to charge you. The proposal included a map of Europe. I told the agent who was working on my trip that I wasn't going to Europe. It was a very expensive trip for which the hotels were moderate and one was in a seedy area where we were accosted by a lady lookin for money. Can you imagine paying over $26,000+ for a trip from Saturday to Saturday which included 3 hotels (2 rooms each) car rental for 4 days and 3 expeditions. They certainly know how to stick it to you, In one of our hotels the bed was 1-1/2" away from a tiny bathroom. My husband was able to get us a small reduction, nothing what the travel agency made on it. There were no restaurants in 2 of the hotels to speak of. After writing a letter to the Senior V.P. of the company I heard back from a Sales Team Manager-Europe, who said that she would like to speak to me, together with the Sr. V.P. Wow, now I thought they were going to give me some type of refund, but NO they just wanted to give me the run around and thank me for my input so that they would have the information for anyone else in a trip like that. I'm still out $26,000+, which will take me sometime to pay off. My advice, "Think Twice Before Using Scott Dunn."

July 18, 2026
Unprompted review
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Reply from Scott Dunn

Thank you for sharing this further update, and for continuing to work with us on this. While we do believe that everything agreed for your trip was delivered as planned, we understand that your experience fell short of what you had hoped for, which is never want we want nor expect to hear. We are therefore glad that we've now been able to reach a resolution together.

We appreciate you taking the time to speak with our team throughout this process, and if anything further comes up regarding your trip, please don't hesitate to reach out to us directly.

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Rated 1 out of 5 stars

'Would you prefer to book with BA holidays though?'

We initially enquired about a trip to Mauritius over Christmas, which evolved into a discussion about travelling in February instead due to budget considerations.

After receiving your quote, we found a more cost-effective option to Mauritius through British Airways and let the sales advisor know. We then discovered through our own research that the weather in Mauritius during February wasn't ideal, so we decided to explore alternative destinations - and wanted to book these through Scott Dunn.

Unfortunately, the experience with the sales advisor was very disappointing. Rather than seeing this as an opportunity to help us find the right trip, she came across as dismissive and uninterested in retaining our business. When we asked about other options over WhatsApp, her entire response was: "Would you prefer to book with BA holidays though?" This felt passive-aggressive and made us feel as though we were wasting her time.

This is not the standard of service we expect from Scott Dunn. As a family of four with an interest in high-end travel, this experience has put us off entirely.

July 29, 2026
Unprompted review
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Reply from Scott Dunn

Dear Sophie,

I am both shocked and sorry to read your review - the response you have described is absolutely not the tone or indeed level of service we would expect from any of our team, particularly when you had come to us specifically wanting to book with Scott Dunn.

Feedback of this kind is something we take extremely seriously and whilst I would like to express my sincere apologies in first instance, I will also be in touch with you directly to discuss this further.

Eve Templeton
Head of Operations
Scott Dunn

Rated 4 out of 5 stars

Absolutely loved Peru

Absolutely loved Peru. Our guide Ludwig was the best guide we have ever had. My husband is very interested in history and Ludwig was the perfect guide for him. They were able to talk history together. It was the trip I’ve always wanted for my husband. Ludwig also took care of every detail. We felt so well taken care of. In Quito Gabby was also great. She gave us the history of the city and gave us helpful recommendations on where to eat and shop.

July 16, 2026
Unprompted review
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Reply from Scott Dunn

We are all so pleased to hear you had such a wonderful time in Peru and that Ludwig and Gabby added so much to your experience!

We will be sure to share your feedback with the team involved in bringing everything to life and hope to have the chance to arrange another trip for you soon!

Rated 5 out of 5 stars

Best holiday ever

We've been very lucky to have travelled all over the world. But last year we booked a holiday with Scott Dunn to the Maldives ( for my 50th) and it was everything we hoped it would be. Given the great experience we didn't hesitate to book again with Scott Dunn this year for my husbands 50th - our first safari to Tanzania and then to Zanzibar. It was incredible, we stayed in the most amazing tented camp, had an exceptional game drive guide, hot air balloon drive and then luxury/relation in Zanzibar. This was all at the recommendation of Scott Dunn. Thank you to Jenny & the team , you really made it effortless and delivered above and beyond what we could have done directly! We look forward to booking our next holiday with you soon

July 14, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for this wonderful review and what a way to celebrate two milestone birthdays! We're absolutely delighted that both the Maldives and your Tanzania and Zanzibar adventure lived up to the occasion.

It's brilliant to hear how much you enjoyed your most recent trip so much, exceeding expectations is always what we aim for!

Thank you for trusting us with not one but two such special celebrations. We'll be sure to pass on your kind words to Jenny and the team, and we can't wait to start planning your next adventure with you.

Rated 2 out of 5 stars

Disappointing experience with Scott Dunn

My initial experience with Scott Dunn this morning was really disappointing. I submitted an enquiry for a special occasion trip with a healthy budget and was expecting a personalised, expert consultation. Instead, the call felt rushed and uninterested. The consultant didn't ask any inquisitive questions about what I was looking for, didn't take any meaningful details and offered very little information about the country I wanted to visit.

I came away feeling like they simply didn't care about my enquiry. Given the lack of engagement and effort, I'll be taking my trip elsewhere.

July 28, 2026
Unprompted review
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Reply from Scott Dunn

I am truly sorry to read your feedback and to hear how this call left you feeling. This is certainly not what we want, nor expect, from any conversation with our team, and I would welcome the chance to speak with you directly to understand what went wrong on this occasion.

We would love the opportunity to plan your special trip with us, and I do hope you'll allow us to do so.

I have sent you an email to pick this up further.

Eve Templeton
Head of Operations
Scott Dunn

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Rated 5 out of 5 stars

Scott Dunn are a fantastic travel agent!

Scott Dunn have helped me plan the most wonderful holidays across the world. They work actively to listen to your needs and come up with some amazing ideas of things to do and places to visit. I will definitely continue using them for more adventures.

June 22, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for your kind words!

We are so pleased to hear you've enjoyed your trips with us so much and can't wait to help plan the next unforgettable holiday for you.

Rated 5 out of 5 stars

Scott Dunn and 35 years of marriage...we made the right choice with both!

It seems cliche' to say trip of a lifetime but this was the trip of a lifetime. With a general outline of our interests and no idea what Greece had to offer, Scott Dunn built a multi-island adventure that gave us a new surprise every day culminating with a private boating and sunset dinner experience in the caldera of Santorini. We keep asking ourselves what was our favorite part, Athens and its history, Sifnos and it's laid back feel, Milos and its beaches, Santorini and the food and wine. They were all different and I don't think we can pick a winner. Scott Dunns experience showed and every event went on time and without a hitch. We were celebrating 35 years of marriage and this trip will be one we never stop talking about.

June 1, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for taking the time to share this — and a very warm congratulations on 35 years of marriage! It is brilliant to hear that the multi-island itinerary delivered so many different experiences, and that Athens, Sifnos, Milos and Santorini each had something distinct to offer.

The private boating and sunset dinner in the caldera sounds like a truly fitting way to round off the trip.

We hope Greece holds just as much magic on a return visit, and we look forward to helping you plan the next chapter when the time comes!

Rated 5 out of 5 stars

My wife and I travelled through China and Tibet and had a wonderful time

My wife and I travelled through China and Tibet on a trip curated and organised by Rikki Poynton, with tour guides from Wild China.

Everything worked perfectly and we had the most wonderful time - thank you Rikki and everyone involved

May 29, 2026
Unprompted review
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Reply from Scott Dunn

Thank you so much for taking the time to leave feedback following your holiday with us - we are all so pleased to hear that you had such a wonderful time in China and Tibet and will be sure to pass on your kind words to Rikki, our local partners, and everyone involved in organising your trip!

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