Scott Findlay Reviews 1,522

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 539 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service and the professionalism of the staff, who are often described as helpful, friendly, and efficient. Many people highlight the punctuality of engineers and their ability to work cleanly and quickly, inspiring confidence in their work. The company's pricing is generally considered reasonable, with many feeling they receive good value for the quality of service provided. However, some customers also noted that while the price is reasonable, certain services can be quite expensive for the time taken. A few other people also felt that after a service, their boiler developed intermittent issues that were not present before, requiring further attention.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Consumers find customer service to be positive, consistently describing it as prompt, efficient, and helpful.... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and affordable for the... See more

Quality

Clients share positive opinions on quality, consistently reporting high standards and excellent service. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communica... See more

Company replied

Rated 5 out of 5 stars

We have used the company for many years . We love that it’s a family owned business with such high professionalism , from first point of contact through to the servicing of the boiler . The same engin... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from the Scott Findlay team. Having advised that our 18 year old boiler was ready for the boiler retirement home, they quickly and efficiently fitted a replacement. Mess and noise... See more

Company replied

Rated 5 out of 5 stars

We had a problem with water running constantly into the toilet bowl. Ryan came the day after I called and sorted the problem. We had a small problem that required a second visit and Ryan came b... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team were professional, prompt and thorough

The team were punctual and reliable. The assessment for our new boiler was efficient and we were offered an option that was a much better answer to our problem. Scheduling the work was easy to fit round busy diaries, the team were smart and polite and did an efficient job - quickly and tidily! Follow-up issues were dealt with promptly and professionally. Altogether a 5 star service highly recommend!

May 11, 2026
Scott Findlay logo

Reply from Scott Findlay

It’s fantastic to hear that we were able to provide an option for a new boiler that best suited your needs, and that you were pleased with the service from our team. Thank you for the 5 star review, and we hope you enjoy your new boiler!

Rated 5 out of 5 stars

Boiler Service .

Boiler Service .
Went smoothly from booking to completion, engineer explained everything that he did. Good service

May 20, 2026
Scott Findlay logo

Reply from Scott Findlay

Thanks Tom, much appreciated.

Rated 5 out of 5 stars

Reliable

Reliable, trustworthy and a repeat use which we will continue moving forward

May 19, 2026
Scott Findlay logo

Reply from Scott Findlay

We're so pleased that you find us reliable and trustworthy and will be continuing to use our services in the future! Many thanks Anne.

Rated 5 out of 5 stars

Really excellent

Really excellent, professional service by an honest, polite person. It was all easy from booking to settling invoice - thank you so much!

June 2, 2026
Scott Findlay logo

Reply from Scott Findlay

Thanks Lucy, it's great to hear you found the whole process smooth and we look forward to working with you again!

Rated 5 out of 5 stars

I have used this company for many…

I have used this company for many years. And the service I receive is brilliant. That’s why I wouldn’t change to another company. The staff who come to my house are first class. A few years ago a brilliant engineer smelled a gas leak. And he called the gas network who came immediately and found the problem in a pipe in our front garden. All fixed efficiently. Thank goodness for that engineer with a good nose.

May 20, 2026
Scott Findlay logo

Reply from Scott Findlay

We so pleased that you’ve continued to use us throughout the years and we really appreciate the brilliant feedback about our engineers. Many thanks Maureen!

Rated 5 out of 5 stars

New thermostat

The technician arrived on time and was extremely professional; explaining clearly the new thermostat and providing useful advice

May 12, 2026
Scott Findlay logo

Reply from Scott Findlay

This is great to hear, thank you Antonio!

Rated 5 out of 5 stars

Reliable company

Reliable company. They provide a prompt and dependable service.

May 20, 2026
Scott Findlay logo

Reply from Scott Findlay

Many thanks for the lovely review!

Rated 5 out of 5 stars

First Class boiler replacement

Had a replacement boiler installed. Engineer arrived on the date and time the appointment was made. Engineer was very competent, professional, friendly and approachable. Installation went very smoothly. Engineer took away all redundant parts and piping and left no mess to clear up. Engineer explained the operation of the new boiler and thermostatic controls. In summary a 5 star experience all round.

May 19, 2026
Scott Findlay logo

Reply from Scott Findlay

Thank you for sharing your experience David, we're so glad that you thought it was worth 5 stars! We pride ourselves on keeping disruption to a minimum so it's fantastic to hear this, and we hope you are enjoying your new boiler.

Rated 5 out of 5 stars

Scott Findlay: a highly professional and reliable company

We hired Scott Findlay to instal a new combi boiler in our flat. The booking process was highly efficient and every effort was taken to find a date that was convenient to us and within the next few weeks. During the installation it became apparent that a gas pipe upgrade was required. A date the following week for this additional work was identified the same day. Over the two visits the installation was completed successfully and on schedule. Two different company engineers were involved on the two occasions. Both were punctilious in their attitude and behaviour, keeping any disruption to a minimum and dealing effectively with minor problems that arose in the course of their work. Overall, we are delighted with the way Scott Findlay handled all aspects of this job and have no hesitation in recommending the company to family and friends (as we have already done on several occasions!).

May 12, 2026
Scott Findlay logo

Reply from Scott Findlay

We really appreciate you taking the time to leave such a fantastic review! We're so happy to hear of your positive experience right through from the booking process to the installation of your new boiler, and I'm glad that both of the engineers undertaking the work were professional throughout. We look forward to working with you again!

Rated 5 out of 5 stars

This company provided first class…

This company provided first class service from the moment I called them. I will be using them again.

May 19, 2026
Scott Findlay logo

Reply from Scott Findlay

Thank you Joan, we look forward to working with you again!

Rated 5 out of 5 stars

Knowledgeable, friendly, careful.

Knowledgeable, friendly, careful and approachable staff. Any small errors were quickly and effectively rectified. I would have no hesitation in using Scot Findlay’s services again.

May 18, 2026
Scott Findlay logo

Reply from Scott Findlay

Thanks Alan, we're really happy to hear this!

Rated 5 out of 5 stars

We have used the company for many years…

We have used the company for many years . We love that it’s a family owned business with such high professionalism , from first point of contact through to the servicing of the boiler . The same engineer comes annually and this ensures continuity . We highly recommend this company .

May 18, 2026
Scott Findlay logo

Reply from Scott Findlay

Thank you Joan, we really appreciate your continued support throughout the years!

Rated 5 out of 5 stars

Good Job

Thanks to Michael for a tricky job completed in good time.

May 15, 2026
Scott Findlay logo

Reply from Scott Findlay

Michael will be pleased to hear this, thanks Janette!

Rated 5 out of 5 stars

New kitchen tap fitted

Your plumber arrived at the appointed time and had competed the installation of the new tap within an hour. Well done.

May 15, 2026
Scott Findlay logo

Reply from Scott Findlay

Many thanks Victor, glad we could help!

Rated 5 out of 5 stars

Friendly

Friendly, efficient and cleaned up afterward which was a great help

May 14, 2026
Scott Findlay logo

Reply from Scott Findlay

Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look