SDA Reviews 

Worst courier ever existed. They lie. They say attempted delivery, recipient was not at home, all lies: they never showed up. If I could give zero stars, I would.

Sda very bad service because send my discount from italy after 2 week no give mi information.no use this service for personal documents send.

The trainer, Jeremy Huang was patient with his students. His teaching is simple to understand and if not he clarifies to ensure all understand or provides assistance one to one during the session. Time was given for the practical aspect and participants could ask questions whenever. I was apprehensive but my worries or concerns wee unfounded seeing how the SDA staff were approachable to lend a hand whenever a participant has issues if the trainer was engaged with another. There were ample breaks and meals were included. The registration process was pretty smooth and there were check-ins and reminders also.

Completely unprofessional.
I filed a complaint for a past shipment left outside my property with no notification, and the courier threatened me because of this in front of witnesses.
Avoid them. There are professionals out there.

Lied several days about attempting delivery, saying I was not home. I was home all of last week until 17:00 every day waiting for the package. On the first day, tried to collect customs fees already paid. Gave them the receipts to prove already paid. Said they'd come back but never did. Instead they put the status saying they tried to redeliver but I wasn't home. Impossible to reach them no matter what number you can find online for them. No one should use this shipping service. 1000 Euro shipment that I'm sure someone in their company is personally enjoying.

Very poor service. They have a physical offices registered on Google Maps, but the locations does not exist. They don't offer any online customer service, the email provided for support doesn't work, and the contact number is invalid. If your parcel or package is with them and gets stuck, you likely won't receive it.

My package had to arrive today, however I check their app and it says "there was something wrong with the delivering", I waited all day for that package and they didn't even try to call me, bc on that package there is my phone number. I try to call them and the line is ALWAYS busy. Honestly I think and hope they close they have you closed off for good.

DHL Holland send parcel to Italy , it was handover to SDA Parcel according to the message and website was delivered in our garden , but we couldn't find it. Why still a 5 star , because mistakes happen and Alessandro of SDA Pisa phoned after 2-3 days , to help and they found that the parcel was misplaced , recovered & delivered perfectly. You need that kind of service if something goes wrong.

I took a course with the “Job Guarantee” package, and the experience was extremely disappointing.

They promised I would receive job offers after completing the course, but I didn’t receive a single offer. I passed the final exam with a grade of 9 out of 10 and had a 99% attendance rate. I was told I would receive my diploma in 2–3 months, but it’s been over 6 months and I still haven’t received anything — no diploma, no message, no call, not even an apology.

I had high expectations, especially since they advertise results and career support. Unfortunately, the reality was completely different.

It wasn’t just the lack of post-course support — it was the complete lack of respect for the time and effort invested by students.

I don't see my parcel
But write delivered
Please what should I do

Complete waste of time. They never delivered it because I didn’t pay the fees. What fees? I’ve had nothing asking for fees and now the parcel is lost. Worst service I’ve ever experienced.

I do not recommend this company. They work as a subcontractor for poste dot it. I bought online at Ikea on 5/05/2025 the delivery was agreed for 29/05/2025. SDA ignored this agreement and supposedly tried to deliver twice beforehand. They had the correct address, my email address and mobile number that would be used in case of problems. They made no effort to contact me and in the end I had to go and find my package myself 1 hour drive one way. Please avoid this company.

If I could give zero stars, I would. Absolutely ridiculous excuse of a delivery service. No attempted delivery- even though it says so in their app- I have a concierge 24/7. Got sent to two different offices by their paid call service- my package was at neither. It’s been a month- my package is going back today from Italy to China. Ridiculous.

Appalling company. They never contacted me, though they had my phone number, and never delivered the parcel on the grounds the "address was incomplete" - which it wasn't. I filled it in for customs myself. When I finally managed to find a phone number for them, they simply told me, "Too late. Your parcel is on its way back to Moldova. There's nothing we can do to change that."

Worst courier service ever! They can’t be bothered delivering so they always use the excuse that the address was incomplete. They have no contact number their site gives you a number that doesn’t exist.
My orders always ended up at the deposit office and I had to travel 40 min to retrieve it! If I was lucky because they send it back to sender so if you can’t go to the deposit office because you are working and you can’t call them because a contact number doesn’t exist, what do I have to do! It’s crazy !!!!

they don't deliver in time or they don't deliver at all. I paid for an express delivery for a urgent delivery and it is two days past the delivery date. They cannot be reached by phone or email in any way. Riducolus!!
Please avoid it

SDA: Do not use this delivery company. Totally impossible to reach them by phone, delayed expedition, delayed pick up, no support at all.

The worst courier ever in italy, there was a time I bought iPhone and they stole it. The workers are not controlled and not questioned when there's a problem. Today I was waiting for my pack since morning. Came out to found out that they left a notice that am not in the house while I was in the house waiting.. if I can give this company a zero star I will do.

Edit 2026
Lately service improves a bit.
New drivers and less use of the "cnee unreachable checkpoint". Let's keep it that way, please.
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This company really needs to be turned upside down and completely rebuilt. Customer care was easy to get ahold of (but just because I found a Tel NBR in internet - their homepage has NO contact, no chat, no email, no telephone), but it was pretty useless anyway.
Their drivers usually assign a checkpoint "consignee unreachable" or "wrong address" to the shipments they cannot deliver in time the day of expected delivery.
They even assign a "delivered" status to some shipments, which are then conveniently delivered the following days.
A joke of a company. It should disappear altogether, but since it was bought by "Poste italiane" it will cause chaos and disappoint customers for many more years, I'm afraid...