Sears Home Services Reviews 

If I could give 0 stars I would for the service and the joke of a customer service process, which was the WORST over several visits, bot calls, cancelled work orders, and back ordered parts.

That said, 1 star is fair because I actually liked the 3 or 4 technicians I experienced at two separate homes, over 8+ work orders, and over the last year.

Thats right, nearly a dozen work orders and multiple 4 hour appointment windows to resolve a broken water filter system at my home in Parker, CO and then whem I moved to Arvada and the refrigerator here needed the interior lighting fixed, it got worse. NEVER AGAIN!

This latest debacle involved me attempting to use a non sears pro and when he couldn't fix it, I thought id give Sears one more shot. The first tech was knowledgeable enough and found the lighting issue to be a light over the interior top drawer. He talked me into the warranty plan to save a few bucks, ordered the part, and set up the return visit. When the part wasnt here by the follow up dispatch the tech simply did not show. After the no show, they cancelled my appointment the next day. They started sending me notifications that my part was on back order, but they were "working hard to source it." Eventually the 3rd scheduled appointment was scheduled and when I waited around the house for 4 hours cancelled again as apparently my warranty had kicked in. The 4th appointment sent out yet another tech. When he showed up and understood what was going on, he credited back my original $300, cancelled the part order as it was still back ordered and not available, gave me the part number and went on his way. I ordered the part from a Sears licensed online part site and when it arrived installed myself in under 10 minutes. What a joke!

And dont even get me started with the times I tried to get a hold of a human and instead was looped for cumulative hours through their inept agentic AI solution. Worst AI, IVR, AGENTIC option ive ever experienced, and I work In a large fulfillment technician organization.

When Sears Homes Services makes you cry, say goodbye and run to DIY!

I scheduled service with Sears Home Services to repair my Samsung freezer/refrigerator. A technician has visited my home five times, yet the original issue remains unresolved. While the technicians were professional, the repeated visits, money spent on parts, time away from work, and lack of any improvement is extremely frustrating. They have installed parts that they thought would fix it but didn't - no refund offered. They have shipped wrong parts forcing a reschedule. Based on my experience, I strongly recommend DO NOT USE Sears Home Services.

Sears Home Services is a game-changer for anyone who loves shopping but hates the hassle. No more waiting in endless checkout lines or dealing with shady online scams. With just one click, you can browse, compare, and buy from top brands-all from the comfort of your home. The selection is vast, the prices are unbeatable, and the delivery is lightning-fast. Plus, their customer service is top-notch, ready to help 24/7. If you want convenience, quality, and peace of mind, Sears Home Services delivers it all. No more compromises-just pure shopping bliss.

Your technician arrived at my house check the outlet for power. It’s a GFI found that there was no power went down to my circuit box. Check to make sure that the circuit hadn’t tripped came back up checked for power no power and left. He never pushed the button to reset the GFI and never even looked at my machine by plugging it into another outlet when I proceeded to call him to let him know it was just the GFI. He said well I’m on my way to another job. I’m sorry so technically he never serviced. My washing machine told me I needed to contact an electrician if he had a push pushed in that button to reset the GFI he would’ve been able to check my washing machine. He was literally at my house for 10 minutes and left. I will be contacting my attorney. I feel that the service payment should be rectified.

Technition was very nice and polite. He was knowledgeable, and informative. Service was in a timely manner. Very satisfied. Will use again.

Skyler is Five Star PLUS. Way beyond expectations. He is smart, fast, friendly, courteous, professional, etc. Couldn't be more impressed with service. Thank you for providing such competent service technicians.

Very professional

Same thing wrong. He did not perform diagnostics before, just turned the drum and charged over $300 for a belt. Said new belt bad. When asked why, he did some diagnostic work and advised it broke because of rotor, and would cost over $600 to repair. When I told him no thanks, he repeatedly tried to get me to buy protection plan. I think I should be reimbursed for the original belt since that was not the problem. I was fraudulently charged

Nigel was on time and very professional. He told me the problem was and told me the next steps. He is personal and really nice. Great job!

They charged me to come to my house and tell me they don't have the part so they can't fix it and left. I am out $130 and no closer to having a solution to my broken ice maker.

Very knowledgeable. Excellent .

He was great, friendly, and professional. Thanks!

He was a nice guy. Personable. Straight forward and knowledgeable. Confident and quick with his assessment

They initially cancelled my appointment after waiting all day and taking a day off work. I took a second day off work for the man to tell me he can’t fix the refrigerator because it is an intermittent problem. He opened he door, said it’s working now and left. They then charged $129. He didn’t even pull the fridge out or open a tool bag. I tried to call to talk to someone and all you get is a bot that is not helpful at all. Absolute waste of time and money.

First trip out, wrong parts ordered. Second appointment, no show, after sitting home 2 days now with my 7a-6p time slot...Sears Home Service then sets my 3rd appointment without contacting me to make sure it fits my schedule. No human to talk to, all AI. F'n joke... Never again Sears!

My home warranty approved my claim and said I would had to pay $507 out-of-pocket for coils. now all of a sudden Sears wants to charge me for a whole new unit. I find that shady considering I never had a major problem with the unit till a few days ago. Thanks sears

Reviewed hi

Dave was very professional and was able to complete the repair the previous technician was unable to complete.

You're company is the worst! Canceled my appointment 4x's. For one instance Technician put a ticket in saying he came to the house and said nobody was home that was a lie. Then he put another ticket in the same day and said the repair was completed. How in the world did he do the repairs when he said nobody was home???
I keep rescheduling and all I get is cancelation notifications. Excuse is due to staff shortages or no Technician in your area. I call and all I get is AI which is a bunch of crap.Im done with this company, you're worthless and unreliable. I missed work 4x's waiting your sorry asses to keep canceling on. Who's going to compensate me for the money I lost? $736.00 ??????

Title: Paid $149 for a diagnosis that did not give us confidence

We contacted Sears Home Services because our GE Profile dishwasher was not taking in water.

The technician advised us that repairs and parts would cost approximately $780 plus tax and recommended that we replace the dishwasher rather than repair it.

What disappointed us was the quality of the diagnosis. The technician appeared to be in a hurry to have us sign the waiver and conclude the visit. We were not given a clear explanation of exactly which component had failed, what testing had been performed, or why the repair would cost approximately $780.

After the visit, we did further research and found that this type of symptom can potentially be caused by a much simpler issue such as the water inlet valve. We understand that internet research is not a substitute for a professional diagnosis, but that is exactly why we paid Sears $149 plus tax — we expected a thorough professional assessment.

We now feel that we paid the diagnostic fee without receiving the level of technical evaluation we expected.

I have requested that Sears management review the technician’s diagnosis, explain the basis for the $780 estimate, and consider refunding or crediting the diagnostic fee.

Sanjay Belulkar