Seelbach's Reviews 

Poor customer support and response times. I was supposed to receive tasting notes with the deliveries and each time I had to follow-up as they failed to include them (in four deliveries I only received one tasting note via email after I contacted them - the other times I was ignored). There are other bourbon clubs that provide a more consistent experience.

I love the Seelbach’s variety and access to so many bourbons. Picking up at the DC location is simple and quick. The people who answer the door are always helpful and pleasant.

Great customer experience! Fast communication and great products. Will return.

I had recently purchased a bottle and due to the state laws of PA my order was not able to be shipped to me. This was my first experience with Seelbachs pick up which was a super smooth experience. Alex and his staff were super friendly and super helpful. Will be using Seelbachs more in the future!

Seelbach's is always fantastic to work with. They are prompt with responses, product comes as advertised, and they ship very quickly. Packages always arrive securely and safe. Customer service is top notch.

I just received an order, and I can’t believe the fast service and the care for my order. Everything was great! I am very happy with the entire experience.
I will be ordering again in the future, and I’ll recommend Seelbachs.com to my friends!

My deliveries always arrive early or on time and the customer service team is always accommodating. These guys care about the customer experience and it shows. And also, i've never purchased a bad bottle from them. Amazing palate from the team.

Seelbach's has horrible communications. Ordered 2 bottles of bourbon. First one arrived and was the wrong one. I emailed them (which is all they offer you to do...don't supply phone number, only email address) twice and they never replied. Searched forever on the internet and finally found a phone number and talked to someone and they (as 3rd party) said they'd pass along. Disputed both charges with credit card company...finally received the first one and tried emailing them again...no response. Kept other dispute on and 'finally' receive the other bottle over 2 weeks later. Stopped both disputes, but what a waste of my time. Your communications, both email and by phone "sucks'!" Will never do business with you again...wasting my time. Figure out how to be a reputable business!

Excellent company! The customer service is friendly, professional and prompt. I forgot to add a discount code provided. I emailed them and in 10 minutes they applied the discount code I forgot and refunded my card for that amount. Outstanding!

Had an issue. Was resolved well.

Would give zero if this was an option. I ordered a set of vodka back in FEBRUARY 2026. Website said shipment would be 4-6 weeks from purchase. They of course send an email saying they over sold their quantities and my shipment would be delayed. Emailed them on April 20th and was told shipment will be delayed longer but no timeframe or anything given. Was supposed to be a gift for the end of April. Who would have thought ordering something on Feb for April would not be enough time. And as of May 4th, no update from anyone. Absolutely horrible experience!!

This crew at Seelbachs are the best!! I have made a few requests to them over the years and they NEVER fail to make it happen for me and the Channel!!

I have been ordering from Seelbach's for a while now. They have so many different whiskeys to choose from. These are whiskeys that are not available just anywhere. I love the options. Every time I have reached out, they have responded quickly. This is the place to order your whiskey. If you have been thinking of pulling the trigger on a special bottle, let Seelbach's be the one to bring it home. I promise you won't be disappointed.

We had a small issue when ordering Jim Gaffigan’s latest whiskey - their customer service was immediate and spot on. Thank you!

The shipping with UPS is awful!! Then customer service could care less. Let them return it and then charge you for the attempt. Never will I purchase from them. Buyer beware.

There have been a few occasions where I’ve needed to reach out to Seelbach’s support team, and I’ve always been impressed with their promptness and, above all, their patience with me as I ask multiple questions. They really are second-to-none in my book.

I have been ordering with Seelbach's for over five years. They have the absolute best selection, shipping and customer service. I will order from no other source and highly recommend them to anyone.

Last night I placed an order with Seelbach that I had in my cart and to my surprise I noticed that it was not the right item I had in my cart. The order was placed so I reached out to Seelbach’s support team and they got back to me within a few hours and this morning (Sunday) I received an email informing that my order is corrected and in route. Truly amazed by their prompt response.

Had requested a price adjustment and within 10 mins, a refund was given to make the purchase the same as advertised. Definitely recommend the customer service received.