Buyer BEWARE! While the website targets UK and US shoppers with local-facing currency and details, items actually ship directly from Chinese warehouses. Furthermore, customers who request a refund... See more
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Review summary
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Reviews shaping this summary
Order shipped from China really poor quality not linen as described. When I asked for return details ( not listed on website) I was offered discount (and keep goods )increasing 3 times. I eventually w... See more
Company replied
NEVER USE THIS COMPANY! IT'S A TRICK! Terrible company! I was tricked into believing this was a UK based company by their address and telephone number. I wrongly trusted this- this should be illegal!... See more
Company replied
Wanted to return an item and they were expecting ME to forfeit a £13 return (which is NOT stated on the website btw!) Returns cost £2.50 via Royal Mail, seriously. Oh and they forgot to mention their... See more
Company replied
Company details
Written by the company
Selletiq.com is an online fashion retailer offering a curated selection of women’s and men’s clothing, including dresses, bodysuits, jackets, trousers, and seasonal fashion pieces designed for everyday wear and special occasions. The brand focuses on providing stylish, trend-inspired collections that aim to combine modern design with accessible pricing.
Contact info
Belgium
- www.selletiq.com
1.5
Bad
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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AVOID minus 5
This should be minus one.
Great Comms whilst purchasing.
Return , forget it .
Offers of discount to keep a suit that wouldn't fit a child, agreed on return.
It's been returned at a cost of £40 and had been sat in Chinese customs since August.
One email telling me there is a £20 import duty, asked for evidence and now ghosted me 5 emails later still no reply.
AVOID AVOID AVOID ,
Go local to a suit shop far better quality and support .
And Karl don't bother replying on here if you can't be arsed replying to emails . Pointless
October 14, 2026
Unprompted review
ITEMS NEVER ARRIVED
ITEMS NEVER ARRIVED, NO RESPONSE FROM CUSTOMER SERVICE DESPITE CHASING, HAS TO RAISE COMPLAINT DIRECTLY WITH BANK IN ORDER TO GET MY MONEY BACK. THE DELIVERY COMPNAY THEY USE RELAY IS EQUALLY AS BAD, CLAIMED THEY ATTEMPTED DELIVERY AT 10PM!! YET CLEAR DELIVERY INSTRUCTIONS NOT FOLLOWED, ITS A SCAM
August 25, 2026
Unprompted review
Buyer BEWARE
Buyer BEWARE!
While the website targets UK and US shoppers with local-facing currency and details, items actually ship directly from Chinese warehouses. Furthermore, customers who request a refund are frequently instructed to mail their returns back to an address in China at their own expense. [1]
This is exactly what happened to me. It’s very very misleading. I sent the item back (£50 for postage) and have now been informed that customs clearance - in CHINA!! will cost £38. By the time this is over I will be out of pocket and they will have the returned item!
AVOID!!!!
September 11, 2026
Unprompted review
Reply from Selletiq
Dear Lynne,
We’re very sorry to hear about your experience and sincerely regret the frustration and unexpected costs you encountered during the return process.
We understand how disappointing it is when the return process does not meet your expectations, particularly when additional expenses arise. We appreciate you taking the time to share your concerns, and we’re sorry that we did not provide you with the experience you expected.
We take feedback like this seriously and will review the concerns you’ve raised with the relevant team. While there are various factors involved in our fulfilment and return processes, we understand the importance of making these arrangements as clear and straightforward as possible.
We sincerely apologise for the inconvenience caused and will do our best to improve our processes and communication for future customers.
Best Regards,
Karl - Customer Service
Order shipped from China really poor…Rois
Order shipped from China really poor quality not linen as described. When I asked for return details ( not listed on website) I was offered discount (and keep goods )increasing 3 times. I eventually was given an address in China costing £25.00 to post. Took weeks to get refund. Expensive lesson
July 16, 2026
Unprompted review
Reply from Selletiq
Dear Rose and Jim,
We’re truly sorry to hear about your experience and regret that the order did not meet your expectations. We understand how frustrating it can be when the product, return process, and refund timeline do not align with what you anticipated.
We appreciate you taking the time to share this feedback. While individual orders may involve different logistical circumstances, we take your concerns regarding product quality, return information, and the overall process seriously. We’re continually reviewing our processes and will do our best to improve the experience for our customers going forward.
Please accept our sincere apologies for the inconvenience and disappointment caused.
Best Regards,
Karl - Customer Service
Dreadful
Dreadful. The suit was a bad fit and the colour was different from the photo. It is completely useless for a wedding.
The offer of 25% refund is a disgrace.
August 17, 2026
Unprompted review
Reply from Selletiq
Dear Martin,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing this must have been, especially when the suit was intended for such an important occasion.
We’re also sorry that the resolution offered did not leave you feeling satisfied. We take your comments seriously and will review the concerns raised to help us identify where we can do better. We’ll do our best to improve our products and service for future customers and provide a better experience going forward.
Best Regards,
Karl - Customer Service
AVOID AVOID AVOID
Wanted to return an item and they were expecting ME to forfeit a £13 return (which is NOT stated on the website btw!) Returns cost £2.50 via Royal Mail, seriously. Oh and they forgot to mention their return warehouse is based in China??? They sent a replacement but the wrong item! Then asking ME to forfeit the shipping fee once again for their error. Don't bother. I have now escalated to small claims court because they shouldn't be able to get away with this
August 11, 2026
Unprompted review
Reply from Selletiq
Dear JJ,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to encounter issues with the return process and then receive an incorrect replacement.
We sincerely apologize for the inconvenience and disappointment this has caused. We take feedback such as yours seriously and are reviewing the circumstances surrounding your experience to better understand where we could have handled things differently.
We always aim to provide a smooth and straightforward service, and we regret that this was not the experience you received. We’ll do our best to learn from this feedback and improve our processes and communication for the future.
We appreciate you bringing this to our attention and apologize again for the frustration caused.
Best Regards,
Karl - Customer Service
COMPLETE RIP OFF. THE WORST EXPERIENCE
I ordered a suit, the size was completely different, colour wasnt how they showed online. The overall quality was soo bad. When I wanted to return it, kept going back and forth for days via email. Eventually they were like this will cost you more then £40 to return because their items are from China and that's where I had to return it. So return cost almost have the price of the suit. The staff do not care and are soo unhelpful. It feels like a scam. DO NOT BUY FROM THIS STORE.
July 31, 2026
Unprompted review
Reply from Selletiq
Dear Miz,
We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to receive an item that differed from what you expected and then encounter difficulties during the return process.
We sincerely apologize for the frustration caused by the back-and-forth communication and any confusion regarding our return procedure. We understand how important it is for the purchasing and after-sales experience to be as clear and straightforward as possible, and we're sorry that we fell short in your case.
We genuinely appreciate you taking the time to share your feedback. Comments like yours help us identify where we need to improve, and we are reviewing our processes to provide a smoother experience for future customers. Please know that we are committed to learning from this and doing our best to improve our service going forward.
Best Regards,
Karl - Customer Service
Please do not use this site
Please do not use this site.
The clothes are nothing like they advertise. Material is horrible and the design is very poor.
They are not in the UK so sending back a return is costly.
Avoid this company
July 27, 2026
Unprompted review
Reply from Selletiq
Dear Debbie,
We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product differs from what you anticipated, and we sincerely apologize for the frustration this has caused.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can do better. We take comments like yours seriously and are continuously reviewing our products and overall customer experience to make meaningful improvements for the future.
Thank you again for sharing your experience. We regret that we fell short this time, and we'll continue working to provide a better experience for our customers moving forward.
Best Regards,
Karl - Customer Service
Steer clear
Steer clear. Impossible to get hold of, goods supposed to be on a express delivery but nothing has arrived in over a week. Tracker is useless.
July 25, 2026
Unprompted review
Reply from Selletiq
Dear Paul,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, particularly regarding the delivery timeframe and the tracking updates. We understand how frustrating it can be when an order does not arrive as anticipated and when communication falls short.
We sincerely regret the inconvenience this has caused and appreciate you bringing it to our attention. Feedback like yours helps us identify where we need to do better, and we are committed to improving both our service and the overall customer experience moving forward.
Thank you again for your honest review. We truly value your feedback and will do our best to make meaningful improvements for the future.
Best Regards,
Karl - Customer Service
NEVER USE THIS COMPANY!!!!!
NEVER USE THIS COMPANY! IT'S A TRICK! Terrible company! I was tricked into believing this was a UK based company by their address and telephone number. I wrongly trusted this- this should be illegal! I don't want the item and in the UK we should be protected by the laws that we get a reasonable refund. Now saying it will cost me £40 to return the item plus potential taxes in China which I assume they will just make up. NEVER AGAIN! FUMING!!!!!!
July 23, 2026
Unprompted review
Reply from Selletiq
Hello,
We're truly sorry to hear about your experience and sincerely regret that we've left you feeling this way. We understand how frustrating and disappointing this situation has been, particularly when your expectations regarding the ordering and returns process were not met.
We appreciate you taking the time to share your feedback, as it highlights areas where we need to do better. We never want any customer to feel misled or inconvenienced, and we're sorry that this was your experience.
Please know that your comments have been taken seriously and will be shared with the relevant team as we continue reviewing and improving our processes and communication. We remain committed to making the overall customer experience clearer and better for future customers.
Thank you again for your feedback, and we genuinely regret that we were unable to provide the experience you expected.
Best Regards,
Karl - Customer Service
AVOID
Under no circumstances use this company.
They are based in China, though they hide the fact.
Their products are poor quality.
They take forever to ship.
When we want to return they expect you to pay the return shipping to China.
AVOID AT ALL COSTS.
July 20, 2026
Unprompted review
Reply from Selletiq
Dear Mike,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we understand how disappointing this must have been.
We value every customer's experience and take concerns like yours seriously. Your feedback has been noted and will be used as part of our ongoing efforts to improve our products, services, and overall customer experience. We know there's always room to do better, and we're committed to making meaningful improvements for the future.
We appreciate you sharing your thoughts and regret that we weren't able to provide the experience you were hoping for.
Best Regards,
Karl - Customer Service
Utter Rubbish
Utter Rubbish. Bad quality, sizing guide wrong, took ages, dumped on doorstep even though i as in.
I WANT MY MONEY BACK NOW!!!
If you are sorry, GIVE ME MY MONEY BACK!
July 18, 2026
Unprompted review
Reply from Selletiq
Dear Lorna,
We're truly sorry to hear that your experience with us did not meet your expectations. We understand how disappointing it must have been to receive a product that didn't meet your expectations, experience issues with the sizing, encounter a longer-than-expected delivery, and have concerns about how the parcel was delivered.
Your feedback is very important to us, and we sincerely appreciate you taking the time to share it. We take comments like yours seriously and use them to review our products and overall customer experience. Please accept our sincere apologies for the frustration and inconvenience this has caused.
Our team is committed to learning from every customer's experience, and we'll do our best to improve our products and services moving forward to help prevent similar situations in the future. We hope to have the opportunity to provide a much better experience in the future.
Best Regards,
Karl - Customer Service
Don’t use this company
1. If there was an option for no stars or minus stars I’d tick that box.
2. Expect to be told one story/guarantee of delivery time which is completely false.
3. I’ve tried liaising with them and been very nice and cordial.
4. They are nice in return but dodge every pertinent question.
5. Nobody in their team (and I have this in writing) knows when and where your order may or may not come from.
6. I was led up the garden path twice now which makes me the fool I suppose.
7. They offered me £5 for my inconvenience which I consider insulting as hardly pays for a coffee.
8. I will NEVER use them again and advise anyone with any sense to do the same.
9. Unless of course you’re ordering summer clothes for 2027 you might be happy.
10. I’ve stopped liaising now with them as all I get told are lies and fobbed off which gets old after spending around £500 in total.
July 17, 2026
Unprompted review
TERRIBLE SERVICE do not buy here
TERRIBLE SERVICE. WAITED OVER WEEKS FOR IT TO ARRIVE THEY WOULDNT LET ME CANCEL THEN SAID THEY WOULD SEND A RETURNS LAVEL AND ARE NOW TRYING TO SAY THEY CAN HELP A DIFFERENT WAY.
I OPENED THE PARCEL AND THE DRESS IS REALLY CHEAP BAD QUALITY AND COMES FROM GOD KNOWS WHERE AS IT WAS GOING THROUGH AL SORTS OF SHIPPING AND CSTOMS. DISGRACE AND I WANT MY MONEY BACK.
July 14, 2026
Unprompted review
Reply from Selletiq
Dear Sofie,
do our best to improve for future. make it not short but not lengthy
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to experience delays, have concerns regarding the return process, and then be disappointed with the quality of the item upon arrival. This is certainly not the experience we want any of our customers to have.
Your comments have been noted and shared with our team, as feedback like yours helps us identify areas where we need to do better. We are committed to improving both our service and our customers' overall experience going forward.
If there is still an unresolved issue regarding your order, we kindly encourage you to continue communicating with our support team so we can do our best to work toward a suitable resolution.
Once again, we sincerely apologize for your experience and appreciate you bringing these concerns to our attention.
Best Regards,
Karl - Customer Service
Do not buy
Do not buy! Website images are ai edited. No material competitor is displayed and when your outfit, that you half expect to be decent quality given the original price arrives, it’ll be made of spandex! You’ll email to complain and be greeted by some guy called Karl who is adamant not to give you a refund but to let you keep the unwearable item at a 10% reduction or tell you it’ll cost you up to £40 to return it to their “UK based company” you just have to send it back to China so that they can pass it to their base in London………makes complete sense! I’m still waiting to hear back from good old Karl about when I should expect every penny I paid to be put back in my bank, especially given it’s a uk and eu requirement to display material composition on a website!
July 13, 2026
Unprompted review
Reply from Selletiq
Dear Verity,
We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product differs from what you anticipated, and we sincerely apologize for the frustration this has caused.
We also regret that you were left feeling dissatisfied with the support you received. We always aim to assist our customers fairly and provide appropriate solutions based on each situation, and we're sorry that this was not reflected in your experience.
Your feedback regarding the product presentation, return process, and the information provided on our website has been noted. We take comments like yours seriously, as they help us identify areas where we can improve. We are committed to reviewing our processes and doing our best to make improvements for future customers.
Thank you for taking the time to share your experience. We genuinely appreciate your feedback and are sorry that we did not meet your expectations.
Best Regards,
Karl - Customer Service
DO NOT ORDER FROM THIS WEBSITE THEY…
DO NOT ORDER FROM THIS WEBSITE THEY SEND FROM CHINA ITS CHEAP TAT THEY ACT AS A MIDDLE MAN JUST GO STRAIGHT TO SHEIN OR ALIBABA AND GET THE SAME PRODUCT FOR 90% CHEAPER regardless of what they tell you the shipping is from china so expect to wait 2-6 weeks and expect it to be shipped from china and the suppliers are the same as alibaba £25 for sun glasses or the same ones on alibaba for £1.25 plus £6.50 shipping
This site just shows fancy pictures for cheap versions of it
STAY WELL CLEAR
July 3, 2026
Unprompted review
Reply from Selletiq
Dear Samuel,
We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when an order or the overall shopping experience differs from what you anticipated, and we sincerely regret the frustration this has caused.
We appreciate you taking the time to share your feedback. Customer comments, both positive and negative, are important to us and help us identify areas where we can improve. We're continually reviewing our processes and the information we provide to ensure a better experience for our customers in the future.
We never want any customer to feel dissatisfied with their purchase or service. If there's anything further you'd like us to look into regarding your order, we'd be happy to review your concerns and work toward a suitable resolution.
Thank you again for your feedback. We genuinely value it and will use it to help improve our service going forward.
Best Regards,
Karl - Customer Service
It's a week later and still no order
It's a week later and still no order. The tracking doesn't go beyond dispatched. I've messaged you three times now and no one has replied. Your phone number also doesn't work.
June 25, 2026
Unprompted review
Reply from Selletiq
Dear Helen,
We're truly sorry to hear about your experience and understand how disappointing this must have been. We sincerely apologize for the frustration caused by the delay and the difficulty you experienced when trying to reach us.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to do better. Please know that we are committed to improving both our communication and overall customer experience to help prevent situations like this in the future.
Thank you again for bringing this to our attention, and we genuinely regret that we did not meet your expectations on this occasion.
Best Regards,
Karl - Customer Service
Avoid. Genuinely terrible
Genuinely terrible. The dresses are altered by AI to improve them on the website. In reality they are horrible quality and bear no resemblance to the photo advertised. What is worse, is when you want to return items you have to pay to do so, to allow them to verify if faulty etc. Currently going through a PayPal dispute. Can’t see how to add photos, if you could see the quality of the item you would not buy it.
June 22, 2026
Unprompted review
Reply from Selletiq
Dear Dr. Elizabeth,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations.
We understand how disappointing it can be when a product received does not match what you anticipated, and we sincerely apologize for the frustration this has caused. We also regret that the returns process has added to your dissatisfaction.
Customer feedback is extremely important to us, and we take concerns regarding product quality, product presentation, and the overall shopping experience very seriously. While we cannot comment on specific case details in a public forum, please be assured that we are continually reviewing our processes and working to improve both our products and services for the future.
We appreciate you bringing these concerns to our attention and are sorry that your experience left you feeling disappointed.
Best Regards,
Karl - Customer Service
I am absolutely gobsmacked 😶 at how I…
I am absolutely gobsmacked 😶 at how I have received a dress which does not look like the picture they advertised. The dress was made of low quality and low value materials and stitching. The dress was not line and the cuffs and bottom of the dress were left cut rough and not properly stitched. I would not give any rating if that was an option. I will not be buying from this company. They advertise as if they are based in London and that your clothes will coming from a shop in London. I was mortified when I had an event to go to within a few weeks only to find out the dress was being shipped from afar. This would take three weeks and I knew would not arrive in time for the event which it didn’t. So I was put in a position to buy another dress in the UK from another company which actually looked good and better than the dress sent from this company. Please becareful that you don’t get ripped off from this company. As the products they advertise is not what they send you. They look completely different and is of very low quality and value.
June 15, 2026
Unprompted review
Reply from Selletiq
Dear Zara,
We are truly sorry to hear about your experience and regret that the item you received did not meet your expectations.
We understand how disappointing it must have been to receive a product that differed from what you anticipated, particularly when you had purchased it for an upcoming event. We also appreciate your concerns regarding the quality, finishing, and delivery timeframe, and we sincerely apologize for any frustration and inconvenience this may have caused.
Customer feedback is extremely important to us, and we take comments such as yours seriously. While we strive to provide an accurate representation of our products and a positive shopping experience, we recognize that we have fallen short of your expectations on this occasion.
Please be assured that your feedback has been noted and will be reviewed internally as part of our ongoing efforts to improve both our products and overall customer experience. We are committed to learning from situations like this and doing our best to make meaningful improvements for the future.
Thank you for taking the time to share your experience.
Best Regards,
Karl - Customer Service
0 Stars
0 Stars
I would give 0 stars if I could.
The product arrived and was clearly made from very cheap, poor-quality materials. It looked nothing like what I expected and was not worth the £44.95 paid for it.
When I contacted customer service to arrange a return, I was offered a 20% refund if I kept the item, or alternatively I could return it at my own expense. The return shipping would cost between £20 and £42, which is completely unreasonable considering the item's value.
After numerous back-and-forth emails trying to arrange a return, it feels as though they don't even want their product back. Instead, they make the return process so difficult and expensive that customers are left with no practical option.
This company's practices are misleading and feel like a scam. I would never purchase from them again and would strongly advise others to avoid buying from them.
June 13, 2026
Unprompted review
Reply from Selletiq
Dear Linda,
We're truly sorry to hear that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
We understand how disappointing it can be when a purchase and the overall experience fall short of what was anticipated, and we sincerely regret the frustration this has caused. We always aim to provide a positive experience for our customers, so it's disappointing to learn that we did not achieve that in your case.
Your comments have been noted and will be taken into consideration as we continue reviewing and improving our products, processes, and customer experience. We are committed to learning from feedback such as yours and doing our best to make meaningful improvements for the future.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Best Regards,
Karl - Customer Service
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