Septicblue Reviews 

First, I contacted Septic Blue to have my septic tank pumped for their reported price of $149 plus their required $49.95 dispatch fee. This was agreed to by Septic Blue and an appointment was made for the next day’s 11 am to 2 pm service window. I was told and received an email saying I would receive a call approximately an hour prior to dispatch to confirm service. As of 1:30pm on the day of service, I had heard nothing from Septic Blue so I sent an email reply to their initial email reminding them of the scheduled service and asking to be updated regarding my appointment. I almost immediately received a reply saying the truck was dispatched and who the serviceman was (Joseph Powe). That was followed shortly by their phone call to confirm I was at home for service. Joseph arrived at 2:50pm, 50 minutes after the end of the agreed upon service window. That was very inconvenient because we had other plans that evening and we were now going to be delayed from getting to those plans. However, that was not the worst of it!
Once the tank was opened, Joseph refused to perform the services as previously agreed to and immediately began to “up-sale” the work to be performed. His “sales act” started with scraping his shovel around the top edge of the tank opening, identifying 1 to 2 millimeters of dirt build up and saying this “proves there is a problem.” Imagine that, a tank that collects waste water and human excrement on a consistent basis has a couple of millimeters of dirt build around its edge – what a joke! From there, according to Joseph, the 8 or 9 inches of soft sludge buildup at the top of the tank was just too much for him to pump the tank as was previously agreed to at the time of making the service appointment and he would have to work “very hard” to break it up before he could pump the tank. This change resulted in a job that was to cost a total of approximately $200 to an amount well over $500! Being disillusioned with this more than doubling of the cost, I immediately called Septic Blue’s customer service to inquire as to why the service was now not going to be performed as originally agreed to and seek some resolution. However, the customer service rep was very uncooperative taking the side of his serviceman turned salesman saying “he knows what he’s doing” which seemed to indicate that this is customary for Septic Blue to quote one price at scheduling and then “up-sale” the job upon arrival. At that point, I declined service because I was not going to be “ripped-off” and requested my tank be covered and my yard restored to its original condition. However, returning my yard to its original condition was not satisfactory, but I let it go because I was ready for Septic Blue to leave my property! I am totally disappointed in the lack of professionalism displayed by the serviceman and other employees of Septic Blue that I spoke with. A “one star” rating for Septic Blue too high...they deserve a “no stars” rating! I caution anyone to re-think their decision if they are even slightly considering using Septic Blue for any services!

I would give this company a 0 rating but I can't. I called to have my septic pumped and my pump replaced. They gave me an initial fee of $149 to pump and a $49 service fee. Tech came out and pumped the liquid tank, not the solid tank. Called me downstairs to tell me that my pump was bad (I knew this, told them that on the phone) and that I had two options of replacement. One being $8500 for their best pump, or the other being $6900 for the cheaper option. There was no way I was going to pay that much for a pump so I said no thanks. Tech tells me the bill will be $439 for the work they did. I ask why, he says they had to pump more than 1000 gallons because the tank was overfilled. I have a 1000 gallon tank and they only pumped one side. Plus, if it was going to be more they should have gotten me and advised of the extra charges before doing the work. So, I had another company come out, Brownlee if anyone in the Griffin area is in need of septic work, they are incredible. They quoted $1200 to pump both tanks, replace the septic pump, move the wiring outside of the tank (Septic Blue wouldn't do this, told me I needed an electrician) and put an alarm on the pole where they added the outlet (I never had one from the time we moved into the house) . They quoted me on Thursday, were out on Saturday and did the work in 2 maybe 3 hours and were gone. The owner of the company even gave us a discount because I was telling him how we were treated by Septic Blue and he also noticed my wife was going through Chemo (Breast cancer and his wife had gone through the same thing) . He did all that work for an even $1000 dollars. I called Septic Blue to ask about the charges and they backed everything their tech had told me. My wife called back and they said they would have a manager review the file and call back. After a week, I still had not received a call back. Called again and customer service again said that they would have a manager review the file and call me back. This time a manager called me back in a couple hours. He again backed the tech and advised this was common practice among septic companies to charge for having to pump a tank that was over full. I asked why there charges were so much higher than others, he said that company must be using cheap pumps and that they use pumps that have stainless steel internals and are top of the line. I asked how long they warranty their pumps for and he said two years. Brownlee warrantied their "cheap" pump for 3 years. He also said that to be doing that work at that price is like someone giving me the "best friend discount." And that they probably won't be in business in the next 2 years doing work that cheap. But, that's how they have been in business so long. Doing good work at good prices and having repeat customers and having those customers spread the word. Unlike Septic Blue who are a bunch of crooks. Long story short, this company is going to rip you off. They will upcharge you a ridiculous amount and they will charge you added fees without confiding with you for approval first. They are unwilling to work with you and are just plain crooks. FIND SOMEONE ELSE!