Sercotel Hotels Reviews 

Sercotel Hotel Rosellon
I want to warn you that this hotel doesn’t care whether you are able to arrive or what circumstances prevent you from doing so. Their main priority is taking money from customers under any circumstances and making a little extra profit. I would not recommend this hotel unless you are already in Barcelona.

Review for Sercotel Avenida Almería

I stayed at Sercotel Avenida Almería, part of the Sercotel Group, and had a very disappointing experience.

The water in my room came out black and appeared to contain metal particles. I ended up drinking it because no one from the hotel informed me that there was an issue with the building's water pipes. It was only after I noticed the condition of the water that I became aware of the problem. Needless to say, this was both disturbing and unacceptable.

What disappointed me even more was the hotel's response. The only solution offered was to move me to another room. There was no apology commensurate with the seriousness of the issue, nor was any form of compensation offered, not even a complimentary breakfast or another gesture of goodwill.

When I book and pay for a hotel room, I expect basic amenities such as clean and safe water. Since the room provided did not meet this fundamental standard, I believe some form of compensation would have been appropriate. Unfortunately, the way this situation was handled left me feeling undervalued as a guest.

I hope management reviews this matter and improves both its communication and customer service procedures in similar situations.

Extremely Disappointing Stay at the Sercotel Coliseo Bilbao: Unwarranted Room Downgrade and Inconsistent Service
My wife and I recently stayed here, and unfortunately, it was one of the most unwelcoming hotel experiences we’ve ever had. A soft warning to fellow travelers of color: please proceed with caution if you are considering staying at this property.
A Stark Contrast in Treatment
While waiting in line at check-in, we watched the front desk agent (a white female staff member with multiple visible piercings) treat two elderly couples ahead of us with exceptional warmth and care—giving them local maps, answering endless questions, and acting like a personal travel guide.
However, the moment my wife and I stepped up to the desk, her demeanor completely flipped to cold and dismissive. Despite having already completed online check-in prior to arrival, she made us repeat the entire process from scratch. To top it off, as we walked toward the elevators, she loudly called out across the lobby in front of other guests: “You didn't purchase the breakfast with your booking, so you don't have breakfast and will have to pay for it.” It was completely unnecessary and publicly embarrassing.
Unilateral Room Downgrade & Ridiculous Excuses
Things got worse when we opened our room door. On April 15th, we booked and fully paid for the Split-Level Triple with Double Bed (their highest-priced room tier). Instead, we were placed in a Classic Double (their lowest-priced room tier).
When we calmly brought this to her attention, expecting an easy fix, she refused to correct it and claimed:
“The website's pictures mean nothing. We obviously can't put all the pictures of the different types of triple rooms on the website; it would be too big.”
When I asked why we weren't given the split-level room we actually paid for, she admitted they took it upon themselves to downgrade us, stating:
“When we saw that it was only two of you, we knew that you didn't need the extra space, so we gave you this style triple instead.”
They unilaterally decided to downgrade us to their cheapest room simply because there were two of us, while still keeping the money we paid for their top-tier room. We felt robbed, targeted, and thoroughly unwelcome.
Bright Spots
The only reason this isn't a 1-star review is because of two exceptional team members:
The gentleman on the morning shift who stored our luggage at 11:00 AM.
The young man working the bar/lounge area that evening.
Both were professional, welcoming, and demonstrated the level of service every guest deserves.
Final Verdict
A guest’s treatment and room assignment should never depend on who happens to walk up to the counter or what they look like. Between the forced downgrade, the dismissive attitude, and the public call-outs, we were left feeling completely out of place. I strongly advise travelers—especially families and travelers of color—to think twice or double-check every detail of their room assignments at check-in if staying here.

I stayed 3 nights with my wife in the new Sercotel Don Luciano in Seville last week.
The Hotel was absolutely wonderful.
The staff at the reception were absolutely fantastic. So helpful.
The rooms were excellent, comfortable and spotless.
The breakfast was also very good and of a high standard.
The hotel is perfectly situated for exploring all important sites in central Seville
I cannot recommend this hotel highly enough for anyone visiting the beautiful city of Seville.

My room was 27vdegrees centigrade. Unable to sleep, I asked the receptionist how to alter the temperature. They said I had to pay! I opened the window and tried to sleep through street noise. Those wastes energy and affects my performance on the course to which I am attending.

No communication, no confirmation, no response to emails, do not answer phone. Look elsewhere for your stay.

The staff was unbelievable, extremely helpful. The rooms were very comfortable and clean. Will be coming back.

I went to hotel Sercotel Rosellon4*.
I wanted to stay one night and the hotel obliged me to stay 2 nights.
The price for 2 nights B&B =475€
Very expensive with a very small room with shower.
We went to have lunch on the rooftop to admire Sagrada Familia.
The hostess very nasty, Sono very loud and only tapas to eat and very expensive food.
We asked for ibérico ham and they gave us Serano ham which is not the same but at the same price.
We are really disappointed and won't to back there.
Many other hotels with rooftops and so nice in Barcelona.
Escape from that place

Verry badddd hotel with a verry mean staff!!! Don’t waste your money i do not recommend!!

I booked this hotel through Jet 2, they advertise it as being a nice hotel with lovely rooms. Quite the opposite to what was stated. Just terrible please don't waste your money when there are other hotels which are so much nicer and cost the same. The rooms are tiny not even a foot from the bed to the wall. It smells fusty, lifts are on and off and the bathroom is just disgusting.

I recently stayed at Sercotel Rosellon in Barcelona, and it was an incredible experience! From the moment I arrived, the staff was welcoming, friendly, and always ready to help with anything I needed. The rooms were spacious, modern, and spotlessly clean, with super comfortable beds that made for a great night's sleep.
The hotel’s location is perfect—close to public transport, great restaurants, and some of Barcelona’s top attractions. Amazing views from the rooftop!!
Overall, I had a fantastic stay and would highly recommend Sercotel to anyone visiting Barcelona. I will definitely be back!