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SERIOUS-RC Reviews 

510
•
TrustScore 5 out of 5

4.9

Hobby Store
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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the consistently impressive build quality of the available products. Reviewers consistently highlight the outstanding customer support, noting that the team is extremely helpful, knowledgeable, and always ready to offer valuable technical advice. However, some customers also noted that specific parts occasionally developed faults, such as broken components or controllers requiring replacements shortly after initial usage. Despite these occasional hardware issues and unexpected component faults, people greatly appreciated the prompt, friendly, and effective assistance provided to resolve every single problem successfully.

What people talk about most

Product

People report positive experiences with products, expressing high satisfaction with impressive build quality... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting incredibly fast shipping... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery times, helpful... See more

Customer service

Clients share positive opinions on customer service, highlighting that support agents are remarkably helpful,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful advice, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to highlight the quite frankly insanely good customer service I've experienced recently from Serious RC. Ordered a treat for my birthday and less than 24 hours later, it's arrive... See more

Rated 5 out of 5 stars

Customer service at serious rc is first class and had my pre order mjx 10210 the very next day they received them there self. Highly recommended guys I'm a arrma rc fan and this is my very first mjx h... See more

Rated 5 out of 5 stars

The service delivered by Serious-RC is excellent. Comms are outstanding, always keep you informed of how your order progressing. Pricing is very competitive and unlike some RC shops their sto... See more

Rated 5 out of 5 stars

I cannot recommend this company enough! They have been SO accommodating for my first ever purchase for my son, they were prepared to come in on a day they were supposed to be closed to ensure my son h... See more

Company details

  1. Hobby Store

Written by the company

We supply high performance nitro & electric touring cars, trucks & buggys. We are also the UK distributor for the Rlaarlo brand and the MJX Hyper-Go Series. www.seriousrc.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(510)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Needed to delay delivery

Needed to delay delivery. Not a problem whatsoever. I spoke to a lovely guy about my predicament and he was really helpful. I gave him a date for my parcel to be delivered and it turned up within the time-frame given. Highly recommend this company.

October 27, 2026
Rated 5 out of 5 stars

First time ordering

First time ordering, Mike was mega helpful with a query and responded in minutes. The car got here in 2 business days to the Channel Islands and I couldn’t be happier. Best service I’ve had in over 20 years of RC

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fastastic customer service

I was extremely impressed with the customer service from this company! I received a phone call when I emailed a query about my order and very quick, helpful responses by email. I will use this company again. Highly recommend!

July 31, 2026
Unprompted review
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Rated 5 out of 5 stars

100% a 5 star company for me

100% a 5 star company for me. I have only ever had one issue with a product I ordered from them, which was the fault of the original manufacturer. Not only was it quickly rectified but I was given a discount off my next purchase. Everything I have ever ordered is dispatched and received quickly and the few interactions with customer service I have had have been very pleasurable. Top team, top company and great products.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

Amazing service had a few problems from my end and my fault and customer service sorted it straight away id highly recommend this company to anyone!

September 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Excellent website and their customer service is second to none.
Purchased a HJX H8H crawler and received it next working day. Definitely be dealing with them again soon.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Kkpit Beetle.

From start to finish the whole buying process has been exceptionally good. I received the Kkpit Beetle kit within 24 hours of ordering and support for this car has been impressive. Highly recommended!

July 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Very poor customer service.

Very poor customer service.
Ordered a few parts and a pinion listed as an "upgrade" that simply doesn't fit. This company then turned around and blamed it on my despite them being the ones who advertised the product wrong.

As a result of the cheek, I left a bad review and got a snippy response so I fired back. They blocked me from Facebook due to leaving a bad review and claim they can no longer take orders from me.

Poor customer service, never see the likes.

Will happily provide proof if anyone wants.

June 12, 2026
Unprompted review
SERIOUS-RC logo

Reply from SERIOUS-RC

Hello Sam,

Firstly, we are sorry to hear that you felt our service did not meet your expectations. However, we believe your review does not fully reflect what occurred.

At no point did we intentionally place blame on you. You contacted us by email to advise that the part ordered did not fit your model. We explained that the part was not designed for your specific model and is only compatible with the models clearly listed in the product description.

We appreciate things can be taken wrongly over email so we're sorry if you felt blamed but we were just pointing out that the wrong part had been ordered - if you had called in advance of your order we could have advised the correct part for your model. We did recommend you return the part for a refund which you declined.

Regarding Facebook, you were blocked from our page following disrespectful comments directed at a member of our team. In response to one of those comments, you were also informed that we would no longer be able to accept future orders from you.

We do not tolerate abusive or disrespectful behaviour towards our staff, who are there to provide assistance and support. In several years of trading you are the only customer we have had to actually report, block and stop taking orders from.

We wish you well with your hobby but we are unable to accept orders from you for the foreseeable future. We believe this is in the best interests of both parties following the issues we experienced.

Thanks, Mike

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